Cdr Log Files Explained

[mikeraut]

I have an ACD system with 12 ports installed. The client has requested stats on the performance of the 6 Agents. I have uploaded a sample of file collected for the 23rd Oct 2013.

Could you (support) please provide headers for each of the files, so that I may interpret the results.

 

 

The Agents have the following extension numbers:

 

3112 3174 3008 3016 3248

3106

 

 

Are there any templates that have been pre-designed that one may download/purchase

Thanks

CDR_20131023_out_ANSWERED.zip

[SupportTeam]

CDR format is detailed here:

 

http://www.voiceguide.com/vghelp/source/html/log_cdrs.htm

 

Please let us know if any information there requires more explanation.