Measure Seconds After Answer Detection Until Hangup

[vgnewb1]

My goal is to measure call length from the time of voice detection until hangup. Currently, VG measures call length from time of dialing until hangup. Is a RV available to measure the particular interval of the call? Other ideas?

 

Running 2 machines, one with v6 and the other with v7. Thanks.

[SupportTeam]

This questions relates to outgoing calls, correct?

 

The VoiceGuide v7 CDR logs include the following fields:

 

10 : start: Start of call (date/time)

11 : answer: Answer of call (date/time)

12: hangup: End of call (date/time)

13 : duration: Total time in system, in seconds (integer)

14 : billsec: Total time call is up, in seconds (integer)

 

Please see: http://www.voiceguide.com/vghelp/source/html/log_cdrs.htm

 

Field 14 holds the billable time value.

 

Are you using ISDN trunks? ISDN will provide precise timing of call answer - whereas Analog relied on voice detection to determine call answer.

(VoIP will usually provide precise timing of call answer as well)

 

 

If you want to use $RV_CALLLENGTH to check for 'billable time' while still running the script then you can just save value of $RV_CALLLENGTH at beginning of script and then to get billable time at any time later in the script just subtract the saved value from the current value of $RV_CALLLENGTH.

 

 

Please let us know if you have any other questions,