Vg Starting In Eval Mode For Some Reason

[Guest u4910]

My VG started going in eval mode for some reason. I've rebooted and put in license key a couple of times.

See log files and license file.

Please advise ASAP.

Thanks

logs.zip

[SupportTeam]

It looks like the Dialogic service is not starting.

 

As the Dialogic service is not starting VoiceGuide does not see any Dialogic cards in system and hence the license cannot be validated.

 

You need to check why the Dialogic service is not starting.

 

Try disabling the VoiceGuide Service for now (set to Manual startup in Control Panel -> Administrative Tools -> Services) and restart system and use Dialogic Configuration Manager (DCM) to check if the cards are found by the Dialogic service and if the service starts.

 

Were any changes made to the system recently?

 

Which version of Windows is used on this system?

 

(NB. posted License key was removed from original post)

[Guest u4910]

I see the Dialogic System Service is "starting" and seems stuck on that. I'll make it manual and reboot the server as I can't stop the service at all. The only change I know of is an update to Trend antivirus.

It's 2008 R2 SP1 64 bit.

[Guest u4910]

I set the dialogic service to manual. Rebooted the server. Started dialogic. It came up this time. I started VG and it started as well. So, now all is good.

Thanks