Manager

[Guest Kevin Hope]

I am currently having problems transferring calls using a voice modem and the blind dial feature. When I dial the number the system answer and I chose option 1 which is suppose to transfer the call to an external number. It goes through the process and does that and you can see the call come in and it rings one time and then hangup right away.

 

Can anyone help with this. See logs below.

 

 

105900.34 0 callstate OFFERING 66067 0 4

105900.36 0 Answer the call at 1/29/2004 10:59:00 AM

105900.36 0 lineAnswer(66067) => 66050

105900.36 0 ring 1

105900.36 0 callstate ACCEPTED 66067 0 0

105903.42 0 tapi Reply (LineEvReply) ok 66050 0

105903.42 0 callstate CONNECTED 66067,0,0

105903.42 0 WorkingModeTAPI@Connected=

105903.42 0 WorkingModeScript@Connected=

105903.42 0 Inband detection not enabled

105903.42 0 StartLoadedVgs at 1/29/2004 10:59:03 AM

105903.42 0 [welcome] Playing

105903.42 0 [welcome] Playing (welcome.wav)

105903.52 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\welcome.wav]

105903.52 0 RunModule PLAY end

105918.72 0 wb(99409300)

105919.47 0 Play End line[0] (id=994093)

105919.47 0 LsPlayMsg EV_PLAY_FINISHED

105919.47 0 dtmf 1 (66067,49,2)

105919.48 0 LsPlayMsgFinished 1

105919.92 0 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

105919.92 0 [Transfer Call 5] Blind Transfer to 6104855 (Generate)

105919.92 0 tapic lineGenerateDigits(66067,!,0) => 0

105921.06 0 generate LINEGENERATETERM_DONE

105922.11 0 LsXferStart EV_TAPI_GENERATE

105923.20 0 LsXferPlayVts EV_HOOKFLASHFINISHED

105923.20 0 tapic lineGenerateDigits(66067,6104855,0) => 0

105923.64 0 dtmf 1 (66067,49,2)

105923.64 0 LsXferPlayVts 1

105923.88 0 dtmf 0 (66067,48,2)

105923.88 0 LsXferPlayVts 0

105924.11 0 dtmf 4 (66067,52,2)

105924.11 0 LsXferPlayVts 4

105924.36 0 dtmf 8 (66067,56,2)

105924.36 0 LsXferPlayVts 8

105924.59 0 dtmf 5 (66067,53,2)

105924.59 0 LsXferPlayVts 5

105924.83 0 dtmf 5 (66067,53,2)

105924.84 0 LsXferPlayVts 5

105924.88 0 generate LINEGENERATETERM_DONE

105925.94 0 LsXferPlayVts EV_TAPI_GENERATE

105927.03 0 LsXferPlayVts EV_TIMEOUT_HANGUP

105927.03 0 Hanging up call...

105927.03 0 RecSoundStop ok

105927.03 0 PlaySoundStop ok

105927.03 0 fnHangupCall end

105927.13 0 callstate DISCONNECTED 66067,1,0

105927.13 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

105927.13 0 Hanging up call...

105927.13 0 RecSoundStop ok

105927.14 0 PlaySoundStop ok

105927.14 0 fnHangupCall end

105927.14 0 callstate IDLE 66067 0 0

105927.14 0 WorkingMode@Idle=

105927.14 0 tapi Reply (LineEvReply) ok 66169 0

105927.16 0 tapi Reply (LineEvReply) ok 66186 0

105928.14 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

105928.14 0 ReinitTelephony due to IDLE start

105928.14 0 tapic lineDeallocateCall(MainCall:66067) 0

105928.48 0 lineOpen(0) => 0

105928.48 0 Waiting for a call...

105928.48 0 lineOpen(0)LineHandle=66203

105933.78 0 callstate OFFERING 66101 0 4

105933.80 0 Answer the call at 1/29/2004 10:59:33 AM

105933.80 0 lineAnswer(66101) => 66118

105933.80 0 ring 1

105933.80 0 callstate ACCEPTED 66101 0 0

105936.84 0 tapi Reply (LineEvReply) ok 66118 0

105936.84 0 callstate CONNECTED 66101,0,0

105936.84 0 WorkingModeTAPI@Connected=

105936.86 0 WorkingModeScript@Connected=

105936.86 0 Inband detection not enabled

105936.86 0 StartLoadedVgs at 1/29/2004 10:59:36 AM

105936.86 0 [welcome] Playing

105936.86 0 [welcome] Playing (welcome.wav)

105936.95 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\welcome.wav]

105936.95 0 RunModule PLAY end

105952.16 0 wb(2754600)

105952.91 0 Play End line[0] (id=27546)

105952.92 0 LsPlayMsg EV_PLAY_FINISHED

105956.45 0 callstate DISCONNECTED 66101,32,0

105956.45 0 LsPlayMsgFinished EV_REMOTEPARTY_DISCONNECT

105956.45 0 Hanging up call...

105956.45 0 RecSoundStop ok

105956.45 0 PlaySoundStop ok

105956.45 0 fnHangupCall end

105956.56 0 callstate IDLE 66101 0 0

105956.56 0 WorkingMode@Idle=

105956.56 0 tapi Reply (LineEvReply) ok 66033 0

105957.63 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

105957.63 0 ReinitTelephony due to IDLE start

105957.63 0 tapic lineDeallocateCall(MainCall:66101) 0

105957.97 0 lineOpen(0) => 0

105957.97 0 Waiting for a call...

105957.97 0 lineOpen(0)LineHandle=66016

110326.44 0 sys cleanup Start

110326.44 0 sys cleanup End

113326.44 0 sys cleanup Start

113326.44 0 sys cleanup End

120326.44 0 sys cleanup Start

120326.44 0 sys cleanup End

123326.44 0 sys cleanup Start

123326.44 0 sys cleanup End

130326.44 0 sys cleanup Start

130326.44 0 sys cleanup End

[SupportTeam]

It goes through the process and does that and you can see the call come in and it rings one time and then hangup right away.

If the destination extension is ringing this means that the hookflash the tones played after it are correctly recognized by the PBX. (You are quite lucky to have come up with a modem whose hookflash length matches that of the PBX).

 

It sounds like the destination extension stops ringing at about the same as VG hangs up after playing the transfer extension's number.

 

How do you usually transfer calls manully on those lines?

Do you need to wait until the destination extension picks up the phone before you can hang up? (In which case you should use the "Announced Transfer").

What keys/hookflash sequences do you use when transferring the call manually? If it's different then just a normal "hookflash+extension" then you will need to edit the PBX

 

What modem and PBX are you using?

 

PS. It looks from the trace like after the transfer has failed the PBX sends the call back to the extension from which transfer was made (ie. VGs extension)...

[Guest Kevin Hope]

The line that I am using is a PSTN external line direct from the PSTN switch. I am not using a PBX any at all. The transfer number is also an external line.I am using a win modem from Lucent Agere I-306. I have tried the other option sugested but got the same response. I have conference call on the line I am using as well.

 

What else can I do. Does the length of the flash hook makes a difference or the wait time for dial tone.

[SupportTeam]

How do you usually transfer calls manually on that line?

 

Can you tell us exactly step by step what you do and when you do it.

 

Most phone companies require that the recipient of the transferred call answers the call before the party which transfers the call may hang up - in which case you should use the "Announced Transfer" option.

 

Also, many phone companies do not support call transfers at all but they support call conferencing - in which case you should use the "Announced Conference" option.

 

Have you tried using call transfer methods other then "Blind Transfer"? What were your results?

[Guest Kevin Hope]

Yes, I have tried all the transfer methods in your system and it does the very same thing. It calls the number being transfer to in this case my cell phone, the call comes in and it rings once then it goes back like you are calling in for the first time and get the welcome message. Do you thing putting commas after the number will help or is it that i need to change the flash hook length on the voice modem

[SupportTeam]

It calls the number being transfer to in this case my cell phone, the call comes in and it rings once then it goes back like you are calling in for the first time and get the welcome message.

I take it that this is the description of what the original caller into the system hears?

 

If the destination phone does ring then it means that hookflash was recognized OK by the phone company switch and it then correctly recognized the number dialed and started ringing the destination phone... so it sounds like we are pretty close to getting this working... the question is why did the destination phone stop ringing and the original call was presented to VG again...

 

How do you usually transfer calls manually on that line?

Can you tell us exactly step by step what you do when you transfer calls manually on that line, and when you do each action.