New Installation - Getting Answered_Noringback

[Guest ComputerizedFlight]

Dear Voiceguide support,

Setting up new installation.

Using Dialogic D4/PCIU with current Voiceguide 7,4

Trying to make outbound calls and getting ANSWERED_NORINGBACK

log files attached

Your help is greatly appreciated.

 

 

0203_1821_vgEngine.txt

0203_ktTel.txt

0203_ktTts.txt

[SupportTeam]

ANSWERED_NORINGBACK means that after dialing the number (on an analog line) the Dialogic card heard nothing on the line - so after some time waiting for a ringback sound or a busy or disconnect etc. the Dialogic card assumes that the only possible explanation is that call was answered immediately after dialing - hence the 'No Ringback'.

 

In practice what it usually means is that the phone line is not properly attached to the Dialogic card, or is not wired correctly.

 

Do you have 4 phone lines attached to this Dialogic card? ie. a phone line in each of the ports on the Dialogic card?

 

Do incoming calls work on all of the phone lines attached to the Dialogic card?

 

Do all 4 phone lines work OK when you test them with a normal analog phone?

To test with with a normal analog phone unplug the lines from the Dialogic card and plug them one by one into the analog phone and use the phone to dial on the line to test if the line is working and makes calls to dialed numbers.

 

vgEngine trace shows:

ALERT Loop current not present. Working phone line not attached.

[Guest ComputerizedFlight]

Thanks You for your reply.

The problem turned out to be the Magic Jack software.

Removing the Magic Jack software resolved the issue.

 

 

 

[SupportTeam]

MagicJack is just an Analog <-> VoIP media gateway.

 

These are fine for use with Dialogic cards and VoiceGuide when they are working and configured.

 

Perhaps the MagicJack you had was faulty or had problems connecting to your network or could not connect though your WiFi/network/internet to the magicJack VoIP servers etc.

 

There are other alternatives to MagicJack service eg: netTalk, Ooma, Obihai, etc.and even more Analog <-> VoIP media gateways that let you choose your own SIP carrier.

(see: http://www.voip-info.org/wiki/view/Analog+Telephone+Adapters )

 

Note that the sound quality over VoIP connections is often not as good as what you obtain over traditional telephone lines from a larger telco. Poor sound quality on outgoing calls would stop the Dialogic from being able to distinguish between a human answer and an answering machine answer. Dialogic would probably then treat all calls answered as answered by an answering machine.