Voiceguide Not Attaching Message To Email

[shimmer]

Hello,

you guys helped me get my system back up and thank you for that

I have a problem still in voicemail I have defined a forwarding email address within a mailbox

I have under email tab gone in and set my send methods to\

smtp direct connect

 

smtpout.secureserver.net port 25

 

my username password

 

I have tested the account wife outlook and its good

 

after a message has been left it sends an email

it just says that its from voiceguide

 

the header has no subject

it doesn't pass any of the $RV values like caller id and time vmail box number

and the biggest thing no attachment of the message

 

I have had this working on older version so I don't know whats going on

 

I upgraded to ver 7.4.2 that's what im running now

can you tell me what you need from me to help me resolve this problem

 

thank you,,

 

chris chandler

midamcat

[SupportTeam]

Please post the VoiceGuide Debug Traces that capture system startup and and calls that demonstrate the situation encountered.

 

We can then see what is happening on your system.

 

VoiceGuide Debug Traces are the ktTel and vgEngine trace files created in Voiceguide’s \log\ subdirectory.

 

Please .ZIP up any traces before posting them on the support forum.

[shimmer]

ok I will run a few call and send over to you

[shimmer]

HERE IS THE FILES THAT YOU JUST ASKED FOR

0212_ktTts.zip

[SupportTeam]

Please update system to this version of VoiceGuide:

 

[old link removed]

 

This new version will ensure that any recordings that were being made at call hangup time will be fully completed before the running of any 'after-hangup' type scripts.

 

The problem here was that the recording task was still writing to the recorded sound file when the voicemail systems 'after-hangup' script tried to attach the recorded file to the outgoing email.

The new version fixes this issue.

[shimmer]

thanks for this can you tell me the exact procedure to do this upgrade?

my system was running fine until I did an upgrade from 7.4.1 to 7.4.2

that's when I lost all my data and I copied my scripting and the vm folder back onto it

and then had the vb script crash which today I just loaded 7.4.2 clean and rebuilt everything

I finally got the evaluation mode taken care of

so can you tell me step by step how I should do this

[SupportTeam]

To upgrade:

 

1. Stop VoiceGuice Service and exit all VoiceGuide programs. (eg Script Designer, Voicemail Manager, etc)

2. Run new version VoiceGuide install and install into same directory as existing installation. (Do NOT uninstall the previous VoiceGuide installation).

3. Start VoiceGuide service.

 

Running a VoiceGuide install over the top of an existing install will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, VmBoxList.xml, userinfo.lic) and will not remove any files from VmSame or VmWelc subdirectories, and will not remove any log files etc.

 

The only way those configuration files would be removed would be if the software was uninstalled.

 

If you want, you can make a backup copy of the whole VoiceGuide directory tree before running the new install. You will then be able to compare the files in both directories after running the install to confirm which files were changed.

(ie: copy C:\Progam Files (x86)\VoiceGuide to C:\Progam Files (x86)\VoiceGuideOld and then run install and then compare VoiceGuide and VoiceGuideOld using WinMerge etc.)

 

 

 

 

NB.

If at time of upgrade you have any pending outgoing calls still in queue:

If you are using the default local outdial database to store the pending outgoing calls then any outgoing telephone calls that are queued to be made will be deleted. Local outdial database will be wiped.

If you have set up an external outdial database to store the pending outgoing calls then any outgoing telephone calls that are queued to be made will not be affected.