health4us Report post Posted 02/04/2004 11:01 AM I am trying to use the record module to record a call but it does not record and shows an error on the log. Please can you take a look. Thanks Matt Thompson 105926.84 11 linedevstate 2048 0 0 105926.86 11 callstate OFFERING 65570 0 4 105926.86 11 Answer the call at 04/02/2004 10:59:26 105926.88 11 lineAnswer(65570) => 65553 105926.89 11 callinfo CALLEDID 105926.89 11 callinfo ORIGIN 105926.91 11 ring 0 105927.47 11 callstate CONNECTED 65570,1,0 105927.47 11 WorkingModeTAPI@Connected= 105927.47 11 WorkingModeScript@Connected= 105927.51 11 Inband detection not enabled 105927.51 11 StartLoadedVgs at 04/02/2004 10:59:27 105927.52 11 tapi Reply (LineEvReply) ok 65553 0 105927.55 11 [Set Sound Files] Evaluate ["C:\Program Files\VoiceGuide\System\voice_sue"] 105927.55 11 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice_sue")) 105927.55 11 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice_sue] stored in $RV[DIRSYSTEMVOICE] 105927.55 11 path {C:\Program Files\VoiceGuide\System\voice_sue} not found 105927.55 11 [Member Number] Number Input 105927.55 11 [Member Number] Playing (Sounds\input-access-code.wav) 105927.70 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\START\Sounds\input-access-code.wav] 105934.69 11 wb(45622700) 105934.95 11 Play End line[11] (id=456227) 105934.95 11 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 105935.47 11 dtmf 9 (65570,57,2) 105935.47 11 LsGetNbrsRxDigits 9 105935.47 11 [Member Number] Number Input 9 105935.47 11 path {9} not found 105935.89 11 dtmf 9 (65570,57,2) 105935.89 11 LsGetNbrsRxDigits 9 105935.89 11 [Member Number] Number Input 99 105935.89 11 path {99} not found 105936.52 11 dtmf 9 (65570,57,2) 105936.52 11 LsGetNbrsRxDigits 9 105936.52 11 [Member Number] Number Input 999 105936.53 11 path {999} not found 105937.43 11 dtmf 8 (65570,56,2) 105937.43 11 LsGetNbrsRxDigits 8 105937.44 11 [Member Number] Number Input 9998 105937.75 11 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 105937.75 11 [3 way call] Announced Conference to 0034661180060 (TAPI) 105937.75 11 fn SrSetupConferenceTapi 105937.75 11 [3 way call] Number: 0034661180060 105937.76 11 lineSetupConference(65570,65638,0,0) in SrSetupConferenceTapi => 65536 105939.91 11 tapi Reply (LineEvReply) ok 65536 0 105939.91 11 callstate CONFERENCED 65570 0 0 105939.93 11 linedevstate 2048 0 0 105939.93 11 callstate DIALTONE 66441 2 0 105939.93 11 lineDial(66441,0034661180060) => 66458 105939.93 11 linedevstate 2048 0 0 105939.95 11 callstate ONHOLDPENDCONF 66475 0 0 105939.95 11 callstate DIALING 66441 0 0 105939.96 11 callstate PROCEEDING 66441 0 0 105939.96 11 callinfo CALLEDID 105949.42 11 callstate CONNECTED 66441,1,0 105949.42 11 WorkingModeTAPI@Connected=SetupConferenceAnnounced 105949.42 11 WorkingModeScript@Connected= 105949.43 11 lineMonitorDigits(66441) => 0 105949.43 11 [3 way call] Playing (Sounds\announced-conference-call.wav) 105949.61 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\START\Sounds\announced-conference-call.wav] 105949.63 11 tapi Reply (LineEvReply) ok 66458 0 105951.45 11 wb(47810900) 105951.48 11 Play End line[11] (id=478109) 105951.48 11 LsXferPlayAnn EV_PLAY_FINISHED 105951.48 11 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 105951.49 11 [3 way call] Playing (Sounds\announced-conference-call.wav) 105951.73 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\START\Sounds\announced-conference-call.wav] 105953.57 11 wb(48017200) 105953.61 11 Play End line[11] (id=480172) 105953.61 11 LsXferPlayAnn EV_PLAY_FINISHED 105953.61 11 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 105953.61 11 [3 way call] Playing (Sounds\announced-conference-call.wav) 105953.75 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\START\Sounds\announced-conference-call.wav] 105955.61 11 wb(48229500) 105955.64 11 Play End line[11] (id=482295) 105955.64 11 LsXferPlayAnn EV_PLAY_FINISHED 105955.64 11 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 105955.64 11 [3 way call] Playing (Sounds\announced-conference-call.wav) 105955.77 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\START\Sounds\announced-conference-call.wav] 105957.58 11 wb(48432800) 105957.75 11 Play End line[11] (id=484328) 105957.75 11 LsXferPlayAnn EV_PLAY_FINISHED 105957.75 11 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 105957.75 11 [3 way call] Playing (Sounds\announced-conference-call.wav) 105957.92 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\START\Sounds\announced-conference-call.wav] 105959.71 11 wb(48643100) 105959.95 11 Play End line[11] (id=486431) 105959.95 11 LsXferPlayAnn EV_PLAY_FINISHED 105959.95 11 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 105959.96 11 [3 way call] Playing (Sounds\announced-conference-call.wav) 110000.23 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\START\Sounds\announced-conference-call.wav] 110002.07 11 wb(48864400) 110002.11 11 Play End line[11] (id=488644) 110002.11 11 LsXferPlayAnn EV_PLAY_FINISHED 110002.11 11 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 110002.11 11 [3 way call] Playing (Sounds\announced-conference-call.wav) 110002.24 11 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\START\Sounds\announced-conference-call.wav] 110003.08 11 dtmf 1 (66441,49,2) 110003.08 11 LsXferPlayAnn 1 110003.18 11 PlaySoundStop ok 110003.24 11 dtmf 1 (65570,49,2) 110003.24 11 LsXferPlayAnn 1 110003.26 11 PlaySoundStop ok 110004.16 11 LsXferPlayAnn EV_PLAY_FINISHED 110004.16 11 lineAddToConference(66475,66441) in LsXferPlayAnn => 66407 110004.16 11 As no timeout path specified, setting max talk time to 600 seconds. 110004.17 11 Going down Success path in LsXferPlayAnn_AcceptTransfer_TAPI 110004.17 11 [Record 1] Recording 110004.25 11 RecSoundStart err[3] 110004.25 11 Hanging up call... 110004.27 11 RecSoundStop ok 110004.30 11 PlaySoundStop ok 110004.35 11 fnHangupCall end 110004.35 11 RecFile[C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\START\0204110004_11_.wav] 110004.38 11 tapi Reply (LineEvReply) ok 66407 0 110004.39 11 tapi Reply (LineEvReply) err 66424 LINEERR_RESOURCEUNAVAIL [8000004B] Share this post Link to post
SupportTeam Report post Posted 02/04/2004 01:22 PM Could you please try setting in VG.INI file, section [PBX] entries TransferControl_Modem and TransferControl_TelBoards to be their default values: TransferControl_Modem=Generate TransferControl_TelBoards=Generate Then run the transfer script again and post the trace here... Share this post Link to post
health4us Report post Posted 02/04/2004 04:16 PM THanks that seems to have fixed it.... just a quick question... it appears my telco wont let me do blind conference calling - Just a thought --- is there any way of the person answering the call accepting the call without actually pressing anything as we want to use voiceguide to record conference calls and obvioulsly as everyone is in a conference area there is no one physically picking the phone up and accepting/declining the calls......? Please let me know.. Thanks... p.s. do you have any idea when the sound file fix is ready? I;ve asked a couple of times but not heard from you Share this post Link to post
SupportTeam Report post Posted 02/05/2004 12:59 AM Your telco needs to be able to support the 'blind conference' feature if you want to use it on your system.... Keep in mind that you may build more complicated hookflash/DTMF play sequences by just using Play modules - this gives you great flexibility when issuing hookflashes/tones and is sometimes used when the "Call Transfer" module is deemed not sufficient (this is used rarely - Call Transfer module is used in 99% of situations) PS. Still working on the TTS fix - a couple more days by the look of it... Share this post Link to post
health4us Report post Posted 02/05/2004 08:10 AM thanks for letting me know about the tts issue.....its quite important as my machines not done anything for a week now... also ref the DTMF tones - is what your saying is i can record the !,3 to simulate someone pressing confirming they want the call.... if this is the case could you let me know how you can record these tones to a sound file as when i try using the record module it obvioulsy thinks im sending a real command.... Thanks Matt Share this post Link to post
