General Acd Question

[mikeraut]

What and where are the following entries in the vg.ini file used?

 

AcdAgentTimeout_Preview_Orange=10

AcdAgentTimeout_Preview_Red=20

AcdAgentTimeout_OnCall_Orange=300

AcdAgentTimeout_OnCall_Red=600

AcdAgentTimeout_Wrapup_Orange=30

AcdAgentTimeout_Wrapup_Red=60

AcdAgentTimeout_Busy_Orange=600

AcdAgentTimeout_Busy_Red=1200

AcdAgentTimeout_Busy_Orange=900

AcdAgentTimeout_Busy_Red=3600

[SupportTeam]

The Agents' status in the Status Monitor application changes background color if agent stays in certain state for longer then the specified timeout.

 

The settings listed specify the timeout values for the various states.

[mikeraut]

Are there minimum values that the system will accept? I made the following entry and there was no colour change.

 

AcdAgentTimeout_OnCall_Orange=3

AcdAgentTimeout_OnCall_Red=6

0312_1216_vgAgent.txt

Wed-12.zip

[SupportTeam]

Could you please place attached vgLineStatus in the VoiceGuide directory (rename existing vgLineStatus.exe first) and try running this new version.

vgLineStatus_140314.zip