Send Message Pager Module

[keithwong]

Hi, I'm using 5.1.7 with win2000 server.

Pls help.

The outdial_dialed file show the pager was dialled. However, the call get log to OutDial_Uncontactable_NoAnswer file after all the retries.

My pager didnt beep.

The voiceguide show dialing: ....

but didnt see the message sent. A timeout occurs.

 

rgds, keith

 

143602.26 0 sys cleanup Start

143602.27 0 sys cleanup End

143701.55 4 linedevstate 2048 0 0

143701.55 4 callstate OFFERING 66133 0 4

143701.59 4 Answer the call at 2/6/2004 2:37:01 PM

143701.60 4 lineAnswer(66133) => 66116

143701.60 4 callinfo CALLEDID

143701.60 4 callinfo ORIGIN

143701.60 4 ring 0

143702.13 4 callstate CONNECTED 66133,1,0

143702.13 4 WorkingModeTAPI@Connected=

143702.14 4 WorkingModeScript@Connected=

143702.17 4 Inband detection not enabled

143702.18 4 StartLoadedVgs at 2/6/2004 2:37:02 PM

143702.20 4 tapi Reply (LineEvReply) ok 66116 0

143702.20 4 [Greeting] Playing

143702.21 4 [Greeting] Playing (Greet0Announcement.wav)

143702.25 4 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\8111\Greet0Announcement.wav]

143702.25 4 RunModule PLAY end

143705.08 4 wb(19022300)

143705.13 4 Play End line[4] (id=190223)

143705.14 4 LsPlayMsg EV_PLAY_FINISHED

143705.15 4 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

143705.16 4 [start1290] Playing

143705.16 4 [start1290] Playing (Start1290.wav)

143705.21 4 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\8111\Start1290.wav]

143705.22 4 RunModule PLAY end

143708.26 4 dtmf 2 (66133,50,2)

143708.27 4 LsPlayMsg 2

143708.32 4 PlaySoundStop ok

143708.34 4 [2_Support] Playing

143708.34 4 [2_Support] Playing (NameDeptContactReq.wav)

143708.39 4 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\8111\NameDeptContactReq.wav]

143708.39 4 RunModule PLAY end

143715.57 4 dtmf 1 (66133,49,2)

143715.58 4 LsPlayMsg 1

143715.64 4 PlaySoundStop ok

143715.64 4 [Record SupportCall] Recording

143715.72 4 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\beep1.wav]

143715.92 4 wb(20370200)

143715.98 4 Play End line[4] (id=203702)

143715.99 4 LsRecPlayBeep EV_PLAY_FINISHED

143716.05 4 RecSoundStart file[D:\Support\0206143715_4_.wav] ok

143716.06 4 RecFile[D:\Support\0206143715_4_.wav]

143718.92 4 dtmf 0 (66133,48,2)

143718.93 4 LsRecRecording 0

143718.99 4 RecSoundStopTruncBytes ok

143719.00 4 rec length RV: Record SupportCall_RecLen100ms = 28

143719.01 4 [Page 8111] Send Pager Message

143719.01 0 dial DialListDB_AddCall '9,95918603', 402061437, 1, 2359, MoTuWeThFrSaSu, *8111##2**, DIAL_PAGER_NUMERIC, DIAL_PAGER_NUMERIC, , 60, 4, 2, ESCALATION:

143719.09 4 dial DialListDB_AddCall insert ok

143719.10 4 [req saved gdbye] Playing

143719.10 4 [req saved gdbye] Playing (ReqSavedGdbye.wav)

143719.13 4 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\8111\ReqSavedGdbye.wav]

143719.14 4 RunModule PLAY end

143719.94 0 dial callque update id=148 next call time 0402061439

143719.95 0 dial callque DB update returned

143719.96 5 dial found entry: tel[9,95918603] ann[*8111##2**] vgs[DIAL_PAGER_NUMERIC] am[DIAL_PAGER_NUMERIC]

143719.97 5 Calling MakeCallEx(9,95918603)

143719.98 5 Dialing: 9,95918603

143719.98 5 MakeCall => 66099

143719.99 5 TapiCbTrigSet 66099 7002

143720.77 5 tapi Reply (LineEvReply) ok 66099 0

143720.77 5 TapiCbTrigClear

143720.77 5 linedevstate 2048 0 0

143720.79 5 callstate DIALTONE 66065 0 0

143720.79 5 callstate DIALING 66065 0 0

143720.79 5 callstate PROCEEDING 66065 0 0

143720.80 5 callinfo CALLEDID

143720.81 5 callinfo REASON

143720.82 5 Lev_CallerID [0000,]

143720.84 5 callinfo ORIGIN

143726.74 4 Play End line[4] (id=207127)

143726.75 4 LsPlayMsg EV_PLAY_FINISHED

143726.76 4 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

143726.77 4 Hanging up call... [Hangup Module]

143726.78 4 RecSoundStop ok

143726.78 4 PlaySoundStop ok

143726.79 4 fnHangupCall end

143726.83 4 linedevstate 2048 0 0

143726.84 4 callstate IDLE 66133 0 0

143726.84 4 WorkingMode@Idle=

143726.90 4 tapi Reply (LineEvReply) ok 66048 0

143727.84 4 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

143727.86 4 ReinitTelephony due to IDLE start

143727.86 4 tapic lineDeallocateCall(MainCall:66133) 0

143728.02 4 lineOpen(4) => 0

143728.02 4 Waiting for a call...

143728.04 4 lineOpen(4)LineHandle=66047

143820.57 5 LsWaitAfterDialingOut EV_TIMEOUT_MAKECALL_NORESPONSE

143820.57 0 dial callque update id=148 next call time 0402061440

143820.57 0 dial callque DB update returned

143820.57 5 Hanging up call... [EV_TIMEOUT_MAKECALL_NORESPONSE]

143820.57 5 RecSoundStop ok

143820.58 5 PlaySoundStop ok

143820.58 5 Waiting for a call...

143820.58 5 fnHangupCall end

143820.62 5 linedevstate 2048 0 0

143820.62 5 callstate IDLE 66065 0 0

143820.62 5 WorkingMode@Idle=

143820.62 5 LineState(iLineId).iVgsIdx = 0

143820.62 5 tapi Reply (LineEvReply) ok 66013 0

143821.59 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

143821.59 5 ReinitTelephony due to IDLE start

143821.59 5 tapic lineDeallocateCall(MainCall:66065) 0

143821.76 5 lineOpen(5) => 0

143821.76 5 Waiting for a call...

143821.76 5 lineOpen(5)LineHandle=65996

144000.98 0 dial callque update id=148 next call time 0402061442

144000.98 0 dial callque DB update returned

144000.99 4 dial found entry: tel[9,95918603] ann[*8111##2**] vgs[DIAL_PAGER_NUMERIC] am[DIAL_PAGER_NUMERIC]

144000.99 4 Calling MakeCallEx(9,95918603)

144000.99 4 Dialing: 9,95918603

144000.99 4 MakeCall => 65962

144000.99 4 TapiCbTrigSet 65962 7002

144001.75 4 tapi Reply (LineEvReply) ok 65962 0

144001.75 4 TapiCbTrigClear

144001.75 4 linedevstate 2048 0 0

144001.75 4 callstate DIALTONE 65928 0 0

144001.75 4 callstate DIALING 65928 0 0

144001.75 4 callstate PROCEEDING 65928 0 0

144001.75 4 callinfo CALLEDID

144001.75 4 callinfo REASON

144001.75 4 Lev_CallerID [0000,]

144001.75 4 callinfo ORIGIN

144101.08 4 LsWaitAfterDialingOut EV_TIMEOUT_MAKECALL_NORESPONSE

144101.08 0 dial callque update id=148 next call time 0402061443

144101.08 0 dial callque DB update returned

144101.08 4 Hanging up call... [EV_TIMEOUT_MAKECALL_NORESPONSE]

144101.08 4 RecSoundStop ok

144101.08 4 PlaySoundStop ok

144101.09 4 Waiting for a call...

144101.09 4 fnHangupCall end

144101.13 4 linedevstate 2048 0 0

144101.13 4 callstate IDLE 65928 0 0

144101.13 4 WorkingMode@Idle=

144101.13 4 LineState(iLineId).iVgsIdx = 0

144101.13 4 tapi Reply (LineEvReply) ok 65911 0

144102.09 4 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

144102.09 4 ReinitTelephony due to IDLE start

144102.10 4 tapic lineDeallocateCall(MainCall:65928) 0

144102.25 4 lineOpen(4) => 0

144102.26 4 Waiting for a call...

144102.26 4 lineOpen(4)LineHandle=65894

144300.82 0 dial callque update id=148 next call time 0402061445

144300.83 0 dial callque DB update returned

144300.83 4 dial found entry: tel[9,95918603] ann[*8111##2**] vgs[DIAL_PAGER_NUMERIC] am[DIAL_PAGER_NUMERIC]

144300.83 4 Calling MakeCallEx(9,95918603)

144300.83 4 Dialing: 9,95918603

144300.83 4 MakeCall => 65860

144300.83 4 TapiCbTrigSet 65860 7002

144301.59 4 tapi Reply (LineEvReply) ok 65860 0

144301.59 4 TapiCbTrigClear

144301.59 4 linedevstate 2048 0 0

144301.59 4 callstate DIALTONE 65826 0 0

144301.59 4 callstate DIALING 65826 0 0

144301.59 4 callstate PROCEEDING 65826 0 0

144301.59 4 callinfo CALLEDID

144301.59 4 callinfo REASON

144301.59 4 Lev_CallerID [0000,]

144301.59 4 callinfo ORIGIN

144400.94 4 LsWaitAfterDialingOut EV_TIMEOUT_MAKECALL_NORESPONSE

144400.94 0 dial callque update id=148 next call time 0402061446

144400.96 0 dial callque DB update returned

144400.97 4 Hanging up call... [EV_TIMEOUT_MAKECALL_NORESPONSE]

144400.97 4 RecSoundStop ok

144400.98 4 PlaySoundStop ok

144400.99 4 Waiting for a call...

144400.00 4 fnHangupCall end

144401.03 4 linedevstate 2048 0 0

144401.04 4 callstate IDLE 65826 0 0

144401.05 4 WorkingMode@Idle=

144401.06 4 LineState(iLineId).iVgsIdx = 0

144401.07 4 tapi Reply (LineEvReply) ok 65809 0

144402.01 4 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

144402.02 4 ReinitTelephony due to IDLE start

144402.03 4 tapic lineDeallocateCall(MainCall:65826) 0

144402.19 4 lineOpen(4) => 0

144402.20 4 Waiting for a call...

144402.21 4 lineOpen(4)LineHandle=65792

144600.74 0 dial callque update id=148 next call time 0402061448

144600.74 0 dial callque DB update returned

144600.74 4 dial found entry: tel[9,95918603] ann[*8111##2**] vgs[DIAL_PAGER_NUMERIC] am[DIAL_PAGER_NUMERIC]

144600.74 4 Calling MakeCallEx(9,95918603)

144600.74 4 Dialing: 9,95918603

144600.74 4 MakeCall => 65774

144600.74 4 TapiCbTrigSet 65774 7002

144601.50 4 tapi Reply (LineEvReply) ok 65774 0

144601.50 4 TapiCbTrigClear

144601.50 4 linedevstate 2048 0 0

144601.50 4 callstate DIALTONE 65740 0 0

144601.50 4 callstate DIALING 65740 0 0

144601.50 4 callstate PROCEEDING 65740 0 0

144601.50 4 callinfo CALLEDID

144601.50 4 callinfo REASON

144601.51 4 Lev_CallerID [0000,]

144601.51 4 callinfo ORIGIN

144700.00 4 LsWaitAfterDialingOut EV_TIMEOUT_MAKECALL_NORESPONSE

144700.00 0 dial callque update id=148 next call time 0402061449

144700.00 0 dial callque DB update returned

144701.01 4 Hanging up call... [EV_TIMEOUT_MAKECALL_NORESPONSE]

144701.01 4 RecSoundStop ok

144701.01 4 PlaySoundStop ok

144701.01 4 Waiting for a call...

144701.01 4 fnHangupCall end

144701.05 4 linedevstate 2048 0 0

144701.05 4 callstate IDLE 65740 0 0

144701.05 4 WorkingMode@Idle=

144701.05 4 LineState(iLineId).iVgsIdx = 0

144701.05 4 tapi Reply (LineEvReply) ok 65723 0

144702.01 4 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

144702.01 4 ReinitTelephony due to IDLE start

144702.01 4 tapic lineDeallocateCall(MainCall:65740) 0

144702.17 4 lineOpen(4) => 0

144702.17 4 Waiting for a call...

144702.17 4 lineOpen(4)LineHandle=65706

144900.49 0 dial callque update id=148 next call time 0402061451

144900.50 0 dial callque DB update returned

144900.50 4 dial found entry: tel[9,95918603] ann[*8111##2**] vgs[DIAL_PAGER_NUMERIC] am[DIAL_PAGER_NUMERIC]

144900.50 4 Calling MakeCallEx(9,95918603)

144900.50 4 Dialing: 9,95918603

144900.50 4 MakeCall => 65672

144900.50 4 TapiCbTrigSet 65672 7002

144901.25 4 tapi Reply (LineEvReply) ok 65672 0

144901.25 4 TapiCbTrigClear

144901.25 4 linedevstate 2048 0 0

144901.25 4 callstate DIALTONE 65638 0 0

144901.26 4 callstate DIALING 65638 0 0

144901.26 4 callstate PROCEEDING 65638 0 0

144901.26 4 callinfo CALLEDID

144901.26 4 callinfo REASON

144901.26 4 Lev_CallerID [0000,]

144901.26 4 callinfo ORIGIN

[SupportTeam]

Looks like the modem that you are using does not work very well when dialing out in Voice mode... modem does not issue a "Connected" message after dialing and that is why you are seeing the EV_TIMEOUT_MAKECALL_NORESPONSE timeout message after one minute.

 

I'd suggest trying another modem...

 

For reference the trace of the outbound call should look someting like this:

 

114259.77 9 dial found entry: tel[19] ann[8111##2**] vgs[DIAL_PAGER_NUMERIC] am[DIAL_PAGER_NUMERIC]

114259.80 9 Dialing: 19

114259.81 9 MakeCall => 66458

114259.81 9 TimeoutSet 60 EV_TIMEOUT_MAKECALL_NORESPONSE

114259.81 9 TapiCbTrigSet 66458 7002

114300.39 9 tapi Reply (LineEvReply) ok 66458 0

114300.39 9 TapiCbTrigClear

114300.39 9 linedevstate 2048 0 0

114300.39 9 callstate DIALTONE 66424 0 0

114300.39 9 callstate DIALING 66424 0 0

114300.39 9 callstate PROCEEDING 66424 0 0

114300.39 9 callinfo CALLEDID

114300.41 9 callinfo REASON

114300.41 9 Lev_CallerID [0000,]

114300.41 9 callinfo ORIGIN

114313.63 9 callstate CONNECTED 66424,1,0

114313.64 9 WorkingModeTAPI@Connected=

114313.64 9 WorkingModeScript@Connected=

114313.66 9 Sending Numeric Pager Message

114313.66 9 TimeoutSet 2 EV_TIMEOUT_WAITBEFORESENDINGPAGERMESSAGE

114313.67 0 dial callque delete id=4

114315.78 9 Timer fired EV_TIMEOUT_WAITBEFORESENDINGPAGERMESSAGE

114315.78 9 ScriptEventCode 9010 iLineState=1140

114315.78 9 LsOutboundCall_NumericPager EV_TIMEOUT_WAITBEFORESENDINGPAGERMESSAGE

114315.78 9 Playing numeric pager message:8111##2**

114315.78 9 TimeoutSet 30 EV_TIMEOUT_HANGUP

114315.80 9 tapic lineGenerateDigits(66424,8111##2**,100) => 0

114317.66 9 generate LINEGENERATETERM_DONE

114317.66 9 TimeoutSet 1 EV_TAPI_GENERATE

114318.75 9 Timer fired EV_TAPI_GENERATE

114318.75 9 ScriptEventCode 9602 iLineState=1140

114318.75 9 LsOutboundCall_NumericPager EV_TAPI_GENERATE

114318.75 9 TimeoutSet 5 EV_TIMEOUT_HANGUP

114324.22 9 Timer fired EV_TIMEOUT_HANGUP

114324.22 9 ScriptEventCode 9001 iLineState=1140

114324.22 9 LsOutboundCall_NumericPager EV_TIMEOUT_HANGUP

114324.22 9 Hanging up call... [pager]

[keithwong]

This is no modem.

I'm using a D/4 PCI recommended hardware.

[SupportTeam]

When you call the pager telephone number (95918603) is the call answered with a prompt asking caller to enter the number or is it just silence?

 

From the trace it appears as if the call was not answered at all - even if the call is answered with just silence then the Dialogic card will report connected after about 5-10 seconds.

 

The demo trace shown in previous post was made with a D/4PCI card as well.

[keithwong]

When the number was dialed, there will be a fast beeping sound for about 3-4 sec waiting for our input.

This is something from the paging company.

 

I connect a phone parallel to the line that was dialing out. When it start to dial,

I quickly pick up my handset. I heard the number being dialed but the message numbers was not.

[SupportTeam]

Looks like for some reason the Dialogic card cannot tell when the call has been answered if those beeps are played...

we'll try looking into this but in the meantime the workaround would be to just specify the message to be delivered as part of the phone number itself and just use a few commas to delay the playing of the message after the phone number is dialed to make sure that call has been answered by the paging agency by the time the message starts playing.

 

ie: for the phone number just specify:

 

9,95918603,,,*8111##2**

 

add or delete commas as needed...