Dialogic/4 Isa Question

[Guest Seth]

Hello, I know this is more of a Dialogic question than a voiceguide one, but I've searched the web thoroughly and haven't found any help elsewhere. I'm using voiceguide 5.1.7, and can't get the Dialogic/4 card to pick up before the end of the second ring. I've hooked up a phone in parallel, like you advised to another customer, and the line rings twice, fully, before the card accepts the call. I am using windows 2000 sp4. Attached is a tracelog of the script receiving a call:

 

 

183350.01 5 linedevstate 2048 0 0

183350.01 5 callstate OFFERING 65932 0 4

183350.01 5 Answer the call at 2/8/2004 6:33:50 PM

183350.04 5 lineAnswer(65932) => 65642

183350.04 5 callinfo CALLEDID

183350.04 5 callinfo ORIGIN

183350.04 5 ring 0

183350.58 5 callstate CONNECTED 65932,1,0

183350.58 5 WorkingModeTAPI@Connected=

183350.58 5 WorkingModeScript@Connected=

183350.63 5 Inband detection not enabled

183350.63 5 StartLoadedVgs at 2/8/2004 6:33:50 PM

183350.63 5 tapi Reply (LineEvReply) ok 65642 0

183350.63 5 [Office Hours Check] Evaluate [(($RV_DAY >= 1) and ($RV_DAY <= 4) and (($RV_HOUR >= 9) and ($RV_HOUR <= 16))) or (($RV_DAY = 5) or ($RV_DAY = 7) and (($RV_HOUR >= 9) and ($RV_HOUR <= 12)))]

183350.63 5 RVreplace start (strlen>100)

183350.63 5 .Eval(((7 >= 1) and (7 <= 4) and ((18 >= 9) and (18 <= 16))) or ((7 = 5) or (7 = 7) and ((18 >= 9) and (18 <= 12))))

183350.64 5 Eval Expr result:[False]

183350.64 5 [AttendClosed] Number Input

183350.64 5 [AttendClosed] Playing (AttendClosed.wav)

183350.66 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Voicemail\AttendClosed.wav]

183355.59 5 wb(54129700)

183355.64 5 Play End line[5] (id=541297)

183355.64 5 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

183357.12 5 callstate DISCONNECTED 65932,0,0

183357.12 5 LsGetNbrsRxDigits EV_REMOTEPARTY_DISCONNECT

183357.12 5 Hanging up call...

183357.12 5 RecSoundStop ok

183357.13 5 PlaySoundStop ok

183357.13 5 fnHangupCall end

183357.18 5 linedevstate 2048 0 0

183357.18 5 callstate IDLE 65932 0 0

183357.18 5 WorkingMode@Idle=

183357.22 5 tapi Reply (LineEvReply) ok 65847 0

183358.15 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

183358.15 5 ReinitTelephony due to IDLE start

183358.16 5 tapic lineDeallocateCall(MainCall:65932) 0

183358.37 5 lineOpen(5) => 0

183358.38 5 Waiting for a call...

183358.38 5 lineOpen(5)LineHandle=66258

 

Any advice? Your help is appreciated.

[SupportTeam]

The number of rings after which the incoming call is reported by Dialogic to VoiceGuide can be set in the Dialogic's TSP configuration.

 

On Win2000:

 

1. Open "Control Panel -> Phone and Modem Options",

2. Go to "Advanced" Tab

3. Bring up the "Dialogic Service Provider"

4. Click "Advanced"

5. Go to "Call Parameters" tab

6. See the "Report incoming call" setting.