Statistics Of Calls

[Guest DiegoBellini]

It is possible to obtain statistics of calls?
The line status displays some information, but is saved somewhere?
How the information is retrieved?
I'm looking for this type of information:

-How many calls came in?
-What path did call scripts?

-How long are the calls?
-What number of lines are used simultaneously?

[SupportTeam]

Details of calls received and made are stored in Call Detail Records in Voiceguide's \cdr\ subdirectory.

Please see: http://www.voiceguide.com/vghelp/source/html/log_cdrs.htm

CDR entries include call length.

CDR entries are saved in CSV formt, which allows them to be imported into other packages (eg spreadsheets) to sum the call lenghts over a selected time etc.

 

The Result Variables defined during the call can be optionally saved in the lastdata field. To enable this add this entry to the [Log] section of the VG.INI file:

CDR_LastData_SaveRv=1

 

This can be used to further classify the call records ie: what paths the scripts took etc.

 

The CallEvents logs created in VoiceGuide's \log\ subdirectory further show exactly what happened during each call.

 

Any specialised logging can be done from within the script as well by saving datas to your own databases/files.