Dialer Problem

[invoso.com]

After adding tasks to callque table (of course porttouse too) Dialer not working, not each time.

No traces in log files. Typically in vgEngine log file i saw Dialer communication traces but not now.

VG changing activatetime value but no dialer action visible.

 

Where to search problems source?

[SupportTeam]

The loging level for vgEngine traces that is set in VG.INI can be set to a higher value then 10.

Please set this level to 20 and restart VoiceGuide.

 

Then load some call into the database and note the exact time when the call was loaded that you believe should have been dialed but was not.

 

After noticing a call that you believe should have been dialed, stop VG and .ZIP up and post the traces, and also post the data returned by "SELECT * FROM callque" and "SELECT * FROM porttouse".

 

Wrong insertion of records into portotuse table is most likely the cause of the problem.

Have you tried turning off the porttouse table and just controling which channels can make the outgoing calls using the Config.xml settings?

 

Another thing to try:

 

Instead of loading entries directly into the the table maybe you should load calls using the OutDialNew.xml file approach. This way VoiceGuide will parse the input file and you can see in the vgEngine trace the details of the loaded calls.

 

 

BTW. I understand that you are using a different engine for the outdial que database, PostgreSQL, right?

[invoso.com]

Hi,

 

Yes, we're using postgresql

 

I not found logging level parameter in vg.ini

[SupportTeam]

In VG.INI file, in section [Log] please set:

 

VoiceGuide=20

[invoso.com]

OK, I found, after restarting VG working properly,