Send Phone Message Can Not Make Call

[zhang19min88]

I write a script to test how to call somebody throug voiceguide.

my script is very simple. only one "Send Phone Message " Module and a "Hangup " Module. but it can not work 。

In your websit I found this.“The calls will be made as soon as VoiceGuide has a line available to make a call on.” but, in my case ,no call made ,just hangup the call.

 

vg.zip

[SupportTeam]

Looks like you are using a T1 ISDN trunk, and in config.xml channels 21, 22 and 23 have been enabled for placing of outgoing calls.

 

Traces show that outgoing calls are made by VoiceGuide, but the remote switch disconnects the outgoing call.

 

Have you been able to perform an outgoing call using Dialogic's ISDIAG test application?

 

Is the T1 ISDN trunk supplied by a telephone company?

 

Have you asked the telephone company that supplies the T1 ISDN trunk as to why they are disconnecting the outgoing call attempt?

 

The cause code supplied is "62 - Network congestion"

217 161902.900  4092  62       gc_MakeCall [68220739] call (SR60)
218 161902.900  4092  62       gc_MakeCall ok. crn=2800034
219 161902.900  4092  62       call progress detection not enabled as ca_intflg == DX_OPTDIS (2)
220 161902.900  4092  62       TelDriver_LineMakeCall returned 0, hli_Returned=0E7D0E88
221 161902.900  4092  62       TelDriver_LineMakeCall returned hli_Returned->crn_lastMakeCall=02800034
222 161902.900  4092  62 r     generic ktTel_Completion|10000  Completion_MakeCall|0  41943092 (41943092|0|0|68220739||<result>ok</result><crn>41943092</crn>)
223 161902.900  4092  62       LineMakeCall TelDriver_LineMakeCall zsResult=[<result>ok</result><crn>41943092</crn>]
224 161902.911  3320  62       ev    idx=151 : evttype=2145(2145), crn=2800034
225 161902.911  3320  62 ev    GCEV_DIALING crn=2800034 crn_lastMakeCall=2800034
226 161902.911  3320  62       Event_CallState GCEV_DIALING iLineCallState=16, hCall=2800034|41943092 m_pktTelProxyClient=002C116C
227 161902.911  3320  62 r     CallState GCEV_DIALING
228 161902.966  3320  62       ev    idx=152 : evttype=2086(2086), crn=2800034
229 161902.966  3320  62 ev    GCEV_DISCONNECTED crn=2800034
230 161902.966  3320  62       gc_ResultValue: event 0x826 received on ldev: 62 - Congestion on the line
231 161902.966  3320  62       gc_ResultValue: GC_ISDN_LIB 0x826 received on ldev: 62 - Network congestion

[SupportTeam]

Also, it looks like you are using an older version of VoiceGuide.

 

You can update to latest version by just stopping the VoiceGuide service and exiting all VoiceGuide applications, and then installing the latest version over the top of current installation.

[zhang19min88]

thanks for you replying!