Licensing Issue

[DashFFWD]

Hi Voice guide

 

I am Tare from dashboard we were struggling to get our voice guide 6 working, so we uninstalled and reinstalled but now can't get the license to working, saying not registered and also this error on the lines dlgc dt_open error

 

please help

[SupportTeam]

Have you confirmed that the Dialogic drivers service was started before VoiceGuide was started?

 

With VoiceGuide v6 the Dialogic drivers should be set to start automatically at system startup time.

 

If you continue to have problems please .ZIP up and post the VoiceGuide traces from VoiceGuide's \log\ subdirectory. We can then see what is happening on the system.

[DashFFWD]

hi Support Team

Thank you for your feedback, i have checked and indeed the card is working, but voice guide is still not working i have attached the trace and also a couple of print screens of what we are getting.

Regards,

Tare

licence request.zip

[SupportTeam]

Please enable logging in VG.INI and post the trace files when they show log entries.

 

This is a E1 card have you tested the ISDN connection is working and were able to place calls into the system when using the Dialogic isdiag demo app?

[DashFFWD]

hi support team

 

here is the log as requested

 

 

0922vgm.zip

[SupportTeam]

Can you please .ZIP up an post the "tw" (Dialogic Tel level) trace log.

 

Have you tested that this card operates properly using isdiag test program from Dialogic?

[DashFFWD]

Hi Support team this is what we get when we use isdiag

 

 

[SupportTeam]

You will need to get Dialogic own isdiag testing application working first, so that you can confirm that card itself is actually working.

 

Is the Dialogic service started and the ISDN protocol selected?

Is the E1 trunk plugged into the card and is the LED on the back of the card Green?