Unexpected Call Terminate

[invoso.com]

Hi,

 

In script after transfr call we are waiting in empty play module until end of call. but now happen disconnecting described in log:

 

 

131559.651 20 107 36 ev Dialogic 134,TDX_CST, crn=2b401a1, 1107,0,0,DE_TONEON,FAX,
131559.651 20 107 36 q_scr + evScriptEvent 134 FAX
131559.651 20 107 36 q_scr + evScriptEvent 134 TDX_CST
131559.651 7 107 36 q_scr run evScriptEvent sCode=[FAX] iActionID=0, crn=2b401a1 [1107|0|0|0|0][DE_TONEON|FAX||||] 00:00:00 max:6|00:00:00.4950283
131559.651 7 107 36 se FAX 134 1107|0|0 DE_TONEON|FAX| LineState=LS_XFER_9_WAITENDCALL_DialingSide
131559.651 7 107 36 LsXfer_9_WaitEndCall_OutLeg : [134:FAX] 1107,0,0,DE_TONEON,FAX,
131559.651 7 107 36 LsXfer_9_WaitEndCall_OutLeg pass event to InLeg. sCode=FAX
131559.651 7 4 2 q_scr + evScriptEvent 134 OTHER_LEG_FAX
131559.652 7 107 36 q_scr run evScriptEvent sCode=[TDX_CST] iActionID=0, crn=2b401a1 [1107|0|0|0|0][DE_TONEON|FAX||||] 00:00:00 max:6|00:00:00.4950283
131559.652 7 107 36 se TDX_CST 134 1107|0|0 DE_TONEON|FAX| LineState=LS_XFER_9_WAITENDCALL_DialingSide
131559.652 7 107 36 LsXfer_9_WaitEndCall_OutLeg : [134:TDX_CST] 1107,0,0,DE_TONEON,FAX,
131559.652 7 107 36 LsXfer_9_WaitEndCall_OutLeg pass event to InLeg. sCode=TDX_CST

 

How to ignore fax tone in play module?

[SupportTeam]

Please post a fuller trace. The posted trace excerpt does not capture the actual call hangup.

 

Please .ZIP up longer traces and post them as attachments.

[invoso.com]

In my opinion disconnecting reason is:

 

131558.708 7 4 2 path {OTHER_LEG_FAX} not found

 

How to preserve this?

[SupportTeam]

Quoted vgEngine trace log line is just advice that a certain path is not found.

 

It is not a disconnection trace log entry.

[invoso.com]

How to ignore {OTHER_LEG_FAX} in play module?

[SupportTeam]

It would be ignored by default. No need to set anything.

[invoso.com]

But it happen. how to prevent in this case?

[SupportTeam]

Please post a fuller trace. We can then see what happened on system and advise.

 

Please .ZIP up longer traces and post them as attachments.

[invoso.com]

I attached vg_engine file. several times vg terminating calls after 8-9 minutes.

example call id is: ID20141029143149196 channel 6,

 

I found probably terminating start in 20055 line

144025.584 20 98 33 ev Dialogic 134,TDX_CST, crn=2c8014c, 1098,0,0,DE_TONEON,FAX,

 

and after it looks like vg received fax tone and not found fax path terminating call.

 

 

can you explain this case?

vg_engine.zip

[SupportTeam]

Call on port 33 was disconnected at 14:40:51 as the "DISCONNECT_USER_1" tone was heard on line:

 

144051.190 20 98 33 ev Dialogic 134,TDX_CST, crn=2c8014c, 1096,0,0,DE_TONEON,DISCONNECT_USER_1,

...

144051.202 7 98 33 HangupCall (LineEvCallState_DISCONNECTED) crn_in=2c8014c, L1=Disconnected

...

144051.397 20 98 33 ev CallState GCEV_DROPCALL, crn=2c8014c, iEvent=0 ,1,0,32, s1:, s2:, s3:]. build_date: 2014-04-04 13:32:46.19

 

 

The "DISCONNECT_USER_1" tone definition is set in ConfigLine.xml file.

 

If you do not wish to have this tone detected then either remove the entire DISCONNECT_USER_1 tone definition from the ConfigLine.xml file, or set that tone definition to values unlikely to be encountered. Something like this:

 

<Tone Name="DISCONNECT_USER_1">
<Notes>Disconnect Tone</Notes>
<ID>DISCONNECT_USER_1</ID>
<Freq1>1000</Freq1>
<Freq1Dev>10</Freq1Dev>
<Freq2>2000</Freq2>
<Freq2Dev>10</Freq2Dev>
<On>100</On>
<OnDev>0</OnDev>
<Off>100</Off>
<OffDev>0</OffDev>
<Count>10</Count>
</Tone>

Also, if there is a DISCONNECT_USER_2 tone definition in the ConfigLine.xml file then you may want to look at removing/amending it as well.

You are running an E1 ISDN system, so its probably not necessary to have these tones defined.