Cdr Analysis

[invoso.com]

Few questions to CDR:

 

in_Answered and out_Answered

 

on the end of each cdr line we have three timestamps, can You help to recognize what a moment they mark?

 

In in_Answered:

• first: start working in VG script?
• second: script answer (eg. first play module)?
• third: stop workieng in termination script?

in out_Answered:

• first: start calling in transfer module (start transfer module or first call signal from target station)?
• second: answer called telephone?
• third: end of transfered call? (then script following to termination script)

 

[SupportTeam]

The definition of fields in CDR entries is provided here: http://www.voiceguide.com/vghelp/source/html/log_cdrs.htm

 

Sounds like you are asking about entries made in fields 10, 111 and 12.

[invoso.com]

OK,

but question is: field 10 in IN_ANSWERED including start script? field 11 voice answer of VG script?

 

field 10 in OUT_ANSWER including timestamp of start of calling or ringing to target station? I'm asking because we want to measure real waiting time excluding time needed to establish connection.

[SupportTeam]

For outgoing calls the "Start of call" is when the outgoing call was dialed.