Guest Robert Report post Posted 02/13/2004 01:12 AM Help please, I am trying to hook up Way2Call Hi-Phone Desktop with VoiceGuide. When I tried Test wizard software(Way2call) VoiceGuide detected and recorder test. I was wondering about my setup. Silence detection threshold:999 Tone monitoring threshold:9999 Flash length: 700mSec Flash guard time: 690mSec When I tried script that comes with VoiceGuide \VoiceGuide\Scripts\Call Recorder\Call Recorder.vgs that is what I got(no sound recorded) Event trace log: 190709.91 6 callstate UNKNOWN 66358 0 4 190709.91 6 callinfo CALLEDID 190711.23 6 callstate DIALTONE 66358 1 0 190711.91 6 callstate DIALING 66358 0 0 190711.91 6 callinfo CALLEDID 190712.11 6 callinfo CALLEDID 190712.30 6 callinfo CALLEDID 190712.51 6 callinfo CALLEDID 190712.70 6 callinfo CALLEDID 190712.90 6 callinfo CALLEDID 190713.11 6 callinfo CALLEDID 190716.86 6 callinfo TERMINAL 190718.02 6 callinfo TERMINAL 190718.09 6 callstate CONNECTED 66358,0,0 190718.09 6 WorkingModeTAPI@Connected= 190718.09 6 WorkingModeScript@Connected= 190718.09 6 Inband detection not enabled 190718.09 6 StartLoadedVgs at 2/12/2004 7:07:18 PM 190718.09 6 [Call Alert] Running VB Script... 190718.09 6 RVreplace start (strlen>100) 190718.10 6 Run Script waiting... (shellid=1880, process=964) 190719.02 6 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 190719.02 6 task still running (shellid=1880, process=964) 190720.02 6 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 190720.02 6 task still running (shellid=1880, process=964) 190720.97 6 cl Run_ResultReturn >>yes<< 190720.97 6 [Record Coversation] Recording 190720.97 6 RVreplace start: [$RV_CIDNUMBER_$RV_CIDNAME_$RV_MM$RV_DD_$RV_HH$RV_NN$RV_SS.wav] 190720.97 6 RVreplace end: [__0212_190720.wav] 190720.98 6 RecSoundStart file[C:\Program Files\VoiceGuide\Scripts\Call Recorder\__0212_190720.wav] ok 190720.98 6 RecFile[C:\Program Files\VoiceGuide\Scripts\Call Recorder\__0212_190720.wav] 190729.97 6 callstate IDLE 66358 0 0 190729.97 6 WorkingMode@Idle= 190730.93 6 LsRecRecording EV_TIMEOUT_TIMETOREINITLINE 190730.93 6 ReinitTelephony due to IDLE start 190730.93 6 tapic lineDeallocateCall(MainCall:66358) 0 190731.10 6 LsRecRecording EV_SILENCE_DETECTED 190731.10 6 Silence Detected while recording. 190731.10 6 rec length RV: Record Coversation_RecLen100ms = 101 190731.30 6 path {silence} not found 190731.30 6 Hanging up call... [{silence} path not defined] 190731.30 6 RecSoundStop ok 190731.30 6 PlaySoundStop ok 190731.30 6 Waiting for a call... 190731.30 6 fnHangupCall end 190731.70 6 lineOpen(6) => 0 190731.70 6 Waiting for a call... 190731.70 6 lineOpen(6)LineHandle=66324 190751.95 0 sys cleanup Start 190751.95 0 sys cleanup End Share this post Link to post
SupportTeam Report post Posted 02/13/2004 02:39 AM Trace shows that 9 seconds after starting recording the Hi-Phone told VG that the call has ended and that VG should hang up. That is what VG did. If the Hi-Phone sent any data to VG after VG started recording then that data should be in file C:\Program Files\VoiceGuide\Scripts\Call Recorder\__0212_190720.wav Does that file exist? 190720.98 6 RecFile[C:\Program Files\VoiceGuide\Scripts\Call Recorder\__0212_190720.wav] 190729.97 6 callstate IDLE 66358 0 0 Share this post Link to post
Guest Robert Report post Posted 02/13/2004 04:08 AM Files exists but is empty. Share this post Link to post
SupportTeam Report post Posted 02/13/2004 04:17 AM Looks like the Hi-Phone did not even send any sound data back to VoiceGuide... Please place the attached file in "C:\". Once this file is there then log files will be created named: C:\VoiceGuideLogMMDD.txt. Please try recording again and post that log file... Have you tried to play sound files with the Hi-Phone? I'd try re-installing the Hi-Phone's Wave drivers... TapiWrapLogSelect.txt Share this post Link to post
Guest Bob Report post Posted 02/13/2004 04:28 PM I give up. I am gonna get Dialogic card. Thank you. Share this post Link to post
