Terminating One Call Leg And Recording

[invoso.com]

We have problems with play prompts after terminating one call leg.

 

We are recording call using:

set vg = CreateObject("vgServices.CommandLink")

vg.Admin_TraceLogAdd $RV[Conf_LineId_1], 0, "rec_2lines $RV[session_id] call"

strRet = vg.Record_2Lines_Start($RV[Conf_LineId_1], $RV[Conf_LineId_1], $RV[Conf_LineId_2], "C:\callrecord\$RV[session_id].wav", "")

vg.Admin_TraceLogAdd $RV[Conf_LineId_1], 0, "rec_2lines $RV[session_id] returned"

vg.Run_ResultReturn $RV[Conf_LineId_1], "success"

set vg = Nothing

during call in prompt empty Capture Entered Module (until end of call) we have an option (0) to follow to voice questionnaire.

to follow to questionnaire we use disconnecting second leg module:

set vg = CreateObject("vgServices.CommandLink")
vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]
vg.Line_Hangup $RV[Conf_LineId_2]
vg.Run_ResultReturn $RV_LINEID, "success"
set vg = Nothing

then we skip to next script but this not playing prompt in first play module.

 

I think its connected with recording function.

 

In attached log file call on second channel.

 

vg not playing

122433.625 7 4 2 state [ankieta_intro] Playing wav (manager11\ankieta_intro98.wav)

 

but next

122433.640 7 4 2 state [answer] Playing wav (manager11\ankieta273.wav)

working properly.

 

Maybe I should to terminate recording and next to follow to next script?

 

 

vgEngine.zip

[SupportTeam]

The recording is using voice resources from the '1st' leg of the call ( $RV[Conf_LineId_1] ), so that recording process will need to be stopped first before that voice resource can be used to play any sound files.

 

Recommend you amend the script that hangs up the 2nd leg of the call to also stop the recording done on the 1st leg, like this:

 

set vg = CreateObject("vgServices.CommandLink")

 

vg.Play_Stop $RV[Conf_LineId_1]

vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]
vg.Line_Hangup $RV[Conf_LineId_2]
vg.Run_ResultReturn $RV_LINEID, "success"
set vg = Nothing

Edited 11/13/2014 09:13 PM by SupportTeam
Play_Stop was the wrong command to use. see below.

[invoso.com]

still no progress.

 

vg not playing

131153.062 7 2 1 FindSoundFile start [manager11\ankieta_intro98.wav]

 

but

131153.078 7 2 1 FindSoundFile start [manager11\ankieta273.wav]

properly

vgEngine_01.zip

[SupportTeam]

Can you please post the ktTel trace capturing this call. We can then see what happened.

 

Please .ZIP the trace (as before) before posting.

 

 

 

The vgEngine trace shows that file manager11\ankieta_intro98.wav cannot be played. The ktTel trace will show why it could not be played.

131153.062   7   2   1 state [ankieta_intro] Playing wav (manager11\ankieta_intro98.wav)
131153.062   7   2   1       FindSoundFile start [manager11\ankieta_intro98.wav]
131153.063   7   2   1 t     timer clear (force=False)
131153.063   7   2   1       q_tel +     cmd_PlayStart 40122 ,C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager11\ankieta_intro98.wav []
131153.063   7   2   1       play  start ok, playId=40122
131153.063   8   2   1       q_tel run   cmd_PlayStart 0 00:00:00 max:4|00:00:00.1830105
131153.077   8   2   1 ev    PlayEnd 2 40122

[invoso.com]

Attached ktTel

1113_ktTel.zip

[SupportTeam]

The command to use should be Record_Stop

The command that was advised before was wrong.

 

Please use the script as below:

 

set vg = CreateObject("vgServices.CommandLink")

vg.Record_Stop $RV[Conf_LineId_1]
vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]
vg.Line_Hangup $RV[Conf_LineId_2]
vg.Run_ResultReturn $RV_LINEID, "success"
set vg = Nothing

245 131152.992  1420   2 fn    PlayStop(iLineId=2, iActionID=0, iParam1=0, iParam1=0, sParam1=, sParam1=)
246 131152.992  1420   2       PlayStop(hLine=2, iPlayId=0(0x0), iParam1=0, iParam2=0, zsParam1=, zsParam2=)
247 131152.992  1420   2       not calling dx_stopch as hli->dwPlayId==0

...

277 131153.063  1420   2 fn    PlayStart(iLineId=2, sFileList=,C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager11\ankieta_intro98.wav, sXMLOptions=)
278 131153.063  1420   2       PlayStart(hLine=2, strSoundFile=,C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager11\ankieta_intro98.wav, iPlayId=40122(0x9cba), iParam1=0, iParam2=0, zsParam1=, zsParam2=, keys-notused)
279 131153.063  1420   2       play  start (hli=0A73A728, strSoundFile=,C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager11\ankieta_intro98.wav, iPlayId=40122(0x9cba), iParam1=0, iParam2=0, zsParam1=, zsParam2=)
280 131153.063  1420   2       play  readin loop: idx=0/500, fnamelen=79
281 131153.063  1420           wav: format=1, channels=1, hz=8000, bytes/sec=16000, bytes/sample=2, bits/sample=16, DataBlockSize=147550  C:\Program Files (x86)\VoiceGuide\Scripts\manager\manager11\ankieta_intro98.wav
282 131153.063  1420           leading: 0x00 0x00, remaining data_size=147548 (from start=2)
283 131153.063  1420           convert to 8 bit as sample_rate = 8000 Hz (!=11025)
284 131153.063  1420           BytesPerSample=2 ptrVoiceData_Current=0x13150d78 (16bit->8bit conversion) data_size_div2=73774,
285 131153.073  1420   2       iXpbSampleRateDRT_FirstFile = DRT_8KHZ
286 131153.073  1420   2       iXpbBitsPerSample_FirstFile = 8 (as per returned data)
287 131153.073  1420   2       XpbDataFormat: DATA_FORMAT_PCM (default), rate_const=0x40, bits=8 (iWavFilesEncodingFormat_LastFile=1)
288 131153.073  1420   2       buffer merge add loop hPlayIott_Curr=0x130d6798, ptrVoiceData=0x13305008, io_bufp=0x13150d78, io_length=73774
289 131153.073  1420   2       buffer merge end. calc=73774, copied=73774. hPlayIott_Start=0x130d6798
290 131153.074  1420   2       dx_setevtmsk dev=3 => 0
291 131153.076  1420   2       dx_clrsvcond dev=3 => -1
292 131153.077  1420   2       dx_adjsv dev=3, speed, reset => 0 (no speed keys set on play)
293 131153.077  1420   2       play  xpb: wDataFormat=8, wFileFormat=1, nSamplesPerSec=0x40, wBitsPerSample=8 ()
294 131153.077  1420   2       play(3, iott=0x130d6798 (len=73774, buff=0x13305008), tpt=0x0, xpb=0xa73b7f8) call
295 131153.077  1420   2 ERROR play (3, 0x130d6798, tpt=0x0, xpb=0xa73b7f8) => -1, err=9:Device busy, hli=0A73A728
296 131153.077  1420   3       play  issuing dx_stopch as error is 'device busy'
297 131153.077  1420   2       hPlayIott_Start=0x130d6798 hli->hPlayRec_IottChainStart=0x130d6798
298 131153.077  1420   2       free IottChainStart=0x130d6798, io_bufp=013305008
299 131153.077  1420   2       Event_PlayEnd begin
300 131153.077  1420   2 r     PlayEnd 40122

[invoso.com]

Thanks a lot.

Now working properly.