10 Sec Gap After Call Answered (On Outgoing Calls)

[Guest lorer]

Hello,

we're testing VG for outbound-calling and are experiencing the foll difficulty:

VG dials the extension "101" and is supposed to execute a script.

But instead, it dials 101, 101 answers, and VG just sits there for about 10 sec,

i.e. it won't start executing the script for about 10 sec after the called number

picks up the call. After about 10 sec it will run the first module in the script.

Below is the event trace log, and 10 sec wait time occurs betw lines 142329.44 and 142356.73

The script to run when the call is answered is a test script consisting of 2-3 modules.

Your help is appreciated.

Thanks.

== LEVENT ==

 

Our system:

VoiceGuide ver.5.0.2000, eval version

Dialogic D/4PCI on Win2000 SP3

 

Event Trace Log:

142328.67 0 dial callque update id=123 next call time 0402171623

142328.68 5 dial found entry: tel[101] ann[NONE] vgs[C:\Program Files\VoiceGuide\indigo\debug.vgs] am[NONE]

142328.68 5 Dialing: 101

142328.68 5 MakeCall => 65751

142328.68 5 TapiCbTrigSet 65751 7002

142329.43 5 tapi Reply 65751 0

142329.43 5 TapiCbTrigClear

142329.43 5 linedevstate 2048 0 0

142329.44 5 callstate DIALTONE 65562 0 0

142329.44 5 callstate DIALING 65562 0 0

142329.44 5 callstate PROCEEDING 65562 0 0

142329.44 5 callinfo CALLEDID

142329.44 5 callinfo REASON

142329.44 5 Lev_CallerID [0000,]

142329.44 5 callinfo ORIGIN

142356.73 5 callstate CONNECTED 65562,1,0

142356.73 5 WorkingModeTAPI=

142356.73 5 WorkingModeScript=

142356.76 0 dial callque delete id=123

142356.76 5 Live person answered, starting C:\Program Files\VoiceGuide\indigo\debug.vgs

142356.77 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\indigo\debug.vgs,,,,,0

142356.77 0 Script Load C:\Program Files\VoiceGuide\indigo\debug.vgs

142356.77 5 Loaded C:\Program Files\VoiceGuide\indigo\debug.vgs into:3

142356.78 5 cl NewVgsVgm_RunModule module not found:

142356.78 2 tr NewVgsVgm_Goto 1

142356.78 2 tr NewVgsVgm_Goto 2

142356.78 5 [Run VB Script 16] Running VB Script...

142356.82 5 VBScript Run continuing...

142356.83 5 Hanging up call... [Hangup Module]

142356.83 5 RecSoundStop ok

142356.83 5 PlaySoundStop ok

142356.83 5 fnHangupCall end

142356.83 2 tr NewVgsVgm_Goto end

142356.88 5 linedevstate 2048 0 0

142356.88 5 callstate IDLE 65562 0 0

142356.88 5 WorkingMode@Idle=

142356.89 5 tapi Reply 66246 0

142357.88 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

142357.89 5 ReinitTelephony due to IDLE start

142357.90 5 tapic lineDeallocateCall(MainCall:65562) 0

142358.05 5 lineOpen(5) => 0

142358.06 5 Waiting for a call...

142358.07 5 lineOpen(5)LineHandle=66143

[SupportTeam]

When the handset was picked up did the person say "Hello" or something else into the handset?

 

Once the Dialogic card hears someone say something it then will immediately alert VG that the call was answered. If the handset is picked up and nothing is said then the Dialogic card will alert VG that the call was answered only after it times out awaiting another "Ringback" sound...

 

In our experience Dialogic cards always correctly detect when the person answering the call says something, and this detection is done very quickly – in less then half a second.