Personalizing Outbound Calls

[Guest Dany]

I want to do the following:

 

1. Make an outbound call and then

2. Look up the record that was just called in the database and be able use the text to speech to say their first and last name. And also to have access to a few other database fields to be able to relay to the customers.

 

I tried for a while using the script designer, but it didn't seem to work.

[SupportTeam]

There are a number of ways to queue outbound calls. Please see the "Loading Numbers to Call" section of the VoiceGuide help file.

 

In summary outbound calls can be scheduled using:

 

1: Telephone Number Loader program,

2: Send Phone Message module in a VoiceGuide script

3: Creating a list of numbers to be called and saving this list in a 'Dial List file',

4: Adding dial entries directly to the DialList.mdb database.

 

 

The outbound scripts can be customized by either:

 

1: retrieving information from a database while script is running:

The $RV_CALLEDNUMBER Result variable can be used to find out what number had been dialed, and can then be used to retrieve other call specific information from a database. (see the DB Query module)

 

2: specifying the customized parameters (as Result Variables) when the numbers are loaded. Again, please see the "Loading Numbers to Call" section of the VoiceGuide help file for more information.