"dial And Conference - Monitored" And Announce Message.

[invoso.com]

I choose "Dial and Conference - Monitored" and set Announce Message.

VG connecting call, play message and no other activity. Caller hear On Hold sound and target after announcing have silence.

[SupportTeam]

Can you please post the vgEngine and ktTel traces capturing the call. We can then see what has happened on the system.

 

Please .ZIP up all traces before posting them.

.

[invoso.com]

After set:

"Dial and Conference - Monitored"

and declared Annoucement Message

 

called hear On Hold sound and called person announce Message and no reaction, caller after timeout following with "no answer" way and called person hear silence.

 

I expected after playing Announce Message connection two channels.

[invoso.com]

Sorry I wrote this case twice.

Files attached.

vgEngine.zip

1209_ktTel.zip

[SupportTeam]

Could you please try doing this with the "Dial and Conference - Blind" option?

[invoso.com]

After connecting no announce message.

[SupportTeam]

Can you please post the vgEngine and ktTel traces capturing the "Dial and Conference - Blind" option. We can then see what has happened on the system.

 

Please .ZIP up all traces before posting them.

[invoso.com]

Sorry, but when blind mode is selected Announce Messages option is disabled.

[invoso.com]

I changed Dialout and Conference - Monitored with Announce Message.

VG connecting to target phone number and playing announce message but not connecting both sides.

[SupportTeam]

Please update your systems to this version of VoiceGuide v7 :

 

[removed]

 

 

To upgrade existing VoiceGuide v7 system to new version of VoiceGuide v7 provided:

 

1. Stop VoiceGuide Service and exit all VoiceGuide programs. (eg Script Designer, Voicemail Manager, etc) and all other programs.

2. Run new version VoiceGuide install and install into same directory as existing installation. (Do NOT uninstall the previous VoiceGuide installation).

3. Start VoiceGuide service.

 

Running a VoiceGuide install over the top of an existing install will not overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, VmBoxList.xml, userinfo.lic) and will not remove any sound files, and will not remove any log files.

Please note however that the local SQLite outdial database will be re-initialized. If you are using the local SQLite outdial database and have any queued outgoing calls that you would like to keep then this database should be backed up first.

 

Please post traces as before if you still experience any issues.

[invoso.com]

HI,

 

now each option working properly.

 

Thanks.

[invoso.com]

Because we have problems since we install this version can you say that this version changed something witch can't be recovered by installation previous version of VG?

[SupportTeam]

Installing any version completely overwrites the DLLs and EXEs in VoiceGuide directory.

Doesn't matter if version previously installed on system was a newer version or an older version.