Guest Seth Report post Posted 02/18/2004 11:24 PM Hello. I am having a problem that did not exist in 5.1.7. A caller calls in, gets the voicemail system, and leaves a message. After hanging up, Windows Script host keeps popping up with the following message: Script: C:\Program Files\Voiceguide\data\vb script:[VmLmHangup.vgs] 172043.57 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLmHangup.vgs at idx=3 172043.58 5 tapi Reply (LineEvReply) ok 66441 0 172043.59 5 [VmLmHangup_ForwardLastMsg] Running VB Script... 172043.59 5 RVreplace start (strlen>500) 172043.67 5 Run Script waiting... (shellid=1144, process=1588) 172043.74 5 vm RV[VmLmRec_RecLen100ms] not set. 172043.74 5 cl Vm_Event 5, FORWARD, 01, C:\Program Files\VoiceGuide\data\VmSave\01_0218172034_1_5__.wav, , 172043.75 5 vm frwrd vmb 01 172043.75 5 vm frwrd vmb 01 end 172043.76 5 cl Vm_Event 5, MSG_NEW, 01, , , 172043.77 0 DialListDB_AddCall '6311', 0, 0, 0, , , 1, , MSGLAMP, , , 2, 0, 0, ESCALATION: 172044.66 5 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 172044.66 5 task still running (shellid=1144, process=1588) 172045.66 5 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 172045.66 5 task still running (shellid=1144, process=1588) 172046.69 5 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 172046.69 5 task still running (shellid=1144, process=1588) 172047.73 5 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 172047.77 5 task still running (shellid=1144, process=1588) 172048.80 5 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 172048.80 5 task completed (shellid=1144, process=1588) 172048.81 5 No information returned from program to VG (no VGRUNRESULT_5.TXT or SHLRESLT.TXT) 172048.81 5 Hanging up call... [WaitTillFinished - next module not specified] 172048.81 5 HangupCall_Common Mode=AfterHangupRun 172048.81 5 ReinitTelephony due to IDLE 172048.82 5 tapic lineDeallocateCall(MainCall:66475) 0 172049.30 5 lineOpen(5) => 0 172049.32 5 Waiting for a call... 172049.32 5 LineHandle=66458 Share this post Link to post
Guest Seth Report post Posted 02/18/2004 11:49 PM Some additional information: This only occurs when the message indicator lamp option is being used. WHen I choose "Turn message lamp on when: Do not turn message lamp on" the problem goes away. What do you think? Share this post Link to post
SupportTeam Report post Posted 02/19/2004 01:53 AM Can you please post here the file which is mentioned in the error message. Please do not make any other calls on the same phone line between getting the error message and posting the file - otherwise the file may get overwritten with different contents... (in last error message file was: C:\Program Files\Voiceguide\data\vbs_5_3.vbs) Share this post Link to post
SupportTeam Report post Posted 02/19/2004 02:01 AM Please also place attached file in VoiceGuide's \system\vm\ subdirectory. Turns out this file was not included in the v5.1.8 distribution (it should have been). the v5.1.8 distribution has now been updated to include this file. The attached file allows you to optionally call your own VBScript when the message lamp is turned ON/OFF. Useful for some advanced CTI integration work... vm_events.vbs Share this post Link to post
Guest Seth Report post Posted 02/19/2004 04:32 PM Attached is the file you requested. I've noticed that an error message specifying a different vbs script willl be produced sometimes as well. For example, vbs_5_4.vbs. vbs_5_3.vbs Share this post Link to post
Guest Seth Report post Posted 02/19/2004 04:43 PM When I add the vm_events.vbs file into the vm directory, the problem is fixed, and everything works perfectly. I suggest you include that in future distributions. Thanks! -Seth Share this post Link to post
SupportTeam Report post Posted 02/19/2004 10:40 PM v5.1.8 distribution has now been updated to include this file. Share this post Link to post
