bretterson Report post Posted 12/23/2014 08:18 PM I'm trying to find out if there is a way to make an outbound call with an automatic point in time where it will give up and cancel the call. We use VoiceGuide to do reminder calls about appointments the following day, but sometimes the volume of calls to make is enough that we run the risk of calling late into the night. We want to make it so it won't make calls after a certain time. I see the DayTimeStop option, but from the description it sounds like this would make it start again the next day. For us there is no point in calling the next day. By then their appointment will have already happened, so we would prefer that it just give up and cancel the call after a certain point. Is there a way to do that? Thank you Share this post Link to post
SupportTeam Report post Posted 12/23/2014 08:49 PM If the volume of calls loaded is such that it's not possible to make all the calls in time, then from business perspective you should look at increasing the number of ports on the system, or limiting number of calls loaded to the amount that can be made in time. There is no 'abandon further call attempts after time X' option right now. This option can be added to the system however. Please contact sales@voiceguide.com to discuss your requirements if you would like to explore this option. Right now if you find that too many calls were loaded into the system and you would like to delete them, then you would need to issue an SQL DELETE command to the database holding the calls. You can use the 'Campaign' or 'RV' fields etc to tag the various groups/types of calls in order to be able to easily select them as part of SQL query. Please let us know of you have any further questions about this, Share this post Link to post
