Vg7 Ivr Service Incoming And Outgoing Voip Calls

[Frank.Schwarz]

Hello VoiceGuide Team,

 

I'm on testing the VoiceGuide 7 IVR SIP Service and i can't make a call.

I've configured the linphone Software. With linphone i can make calls and i can receive calls.

In the Firewall rules i have give permissions to the ivrvgservice.exe

 

How can i check the functionality and what is my mistake?

 

The IVRService is started. How can i check if the Service is connected to sip-Provider?

 

Atteched my VoiceGuide configfile:

 

Thanks Frank

[SupportTeam]

Is Linphone installed on same system as VoiceGuide?

 

No other VoIP software should be installed on same system as VoiceGuide. The other software will stop VoiceGuide from operating properly as it will use the same IP ports for the VoIP.

 

To check is SIP packets are being received by (or being sent out of) VoiceGuide you can monitor the network interface using WireShark (see: https://www.wireshark.org/ )

(in WireShark specify sip in the 'filter' text box to only show SIP packets)

 

Best way to test at first is to call into the system from another PC on the network by just dialing the IP address of the system on which VoiceGuide is installed.

 

 

Also, to register with SIP provider you will usually need to specify the Registration and Authentication details. Please see: http://www.voiceguide.com/vghelp/source/html/config_voip_register.htm

 

Please also post the VoiceGuide vgEngine and ktTel trace files. (Please .ZIP them up before posting)

 

Please let us know if you have any questions.

[Frank.Schwarz]

Hello VoiceGuide Team,

 

attached you can find the log's.

 

Thanks

[Frank.Schwarz]

Log

Log.zip

[SupportTeam]

It loos like the SIP REGISTER requests are not being answered by sip.1und1.de

 

Have you tried contacting 1und1.de and asking them if they are receiving these REGISTER requests?

[Frank.Schwarz]

Hello VoiceGuide Team,

 

it is possible that the registration fails because it is not possible the 1und1 UDP SIP Port 5060 in a Fritz!Box Forward to my PC

 

Can i configure the SIP Port in the VoiceGuide config.XML???

Is there a Parameter for the UDP-Port in the config.XML?

 

 

Thanks

[SupportTeam]

Is Fritz!Box router attached direct to your ADSL service, and does NAT translation on external traffic?

 

Did you establish whether 1und1.de are receiving the REGISTER messages?

 

Usually if SIP provider receives the REGISTER messages then they will send the response, and router will correctly forward it to system that issued the original REGISTER.

 

Was Linphone installed on the same system that VoiceGuide is now installed on? (best if it is installed on another system)

Have you tried dialing the IP address of VoiceGuide system direct from another system on your local network and check that VoiceGuide system correctly receives that incoming SIP call and answers it and both sides can hear each other?

 

Can you capture a WireShark trace of Linphone registering with 1und1.de and receiving/making calls ?

 

There are ways to change the SIP port used by Dialogic drivers but recommend not doing that. 5060 is a known SIP port and you should not change that.

 

if you have any software firewalls enabled on the VoiceGuide system the try disabling these for the initial connectivity testing first.

[Frank.Schwarz]

Now, i have VG directly registered on the Fritz!Box and not on sip.1und1.de

 

It works!

 

Thank you!

[Frank.Schwarz]

Hello VoiceGuide Team,

 

one question please...

 

The incomming call works and i can Play a voicegiude script.

 

When i try to established an outgining call it seems the VoiceGuide will dial but the dialprocess is interrupted.

 

i have attached the logfiles.

 

Can you give me a hint?

 

Thanks Frank!!!

 

 

OutgoingCall.zip

[SupportTeam]

This system registered with SIP server at IP address 10.92.50.251 :

131 124803.636  7000     fn    VoIPProvider_Register(protocol=SIP, reg_server=10.92.50.251, reg_client=621@10.92.50.251, local_alias=621@10.92.50.116, sH323SupportedPrefixes=)

Should the outgoing call be made through 10.92.50.116 or through 10.92.50.251 ? (it seems from previous posts that 10.92.50.116 is the IP address of the VoiceGuide system ?)

193 124902.055  7000   3       gc_MakeCall [068112345678@10.92.50.116] call (HMP)
194 124902.056  7000   3       gc_MakeCall ok. crn=8000001
195 124902.057  7000   3       call progress detection not enabled. We'll wait till after connect
196 124902.058  7000   3       TelDriver_LineMakeCall returned 0, hli_Returned=0C0BB998
197 124902.058  7000   3       TelDriver_LineMakeCall returned hli_Returned->crn_lastMakeCall=08000001
198 124902.058  7000   3 r     generic ktTel_Completion|10000  Completion_MakeCall|0  134217729 (134217729|0|0|068112345678@10.92.50.116||<result>ok</result><crn>134217729</crn><crnx>8000001</crnx>)
199 124902.058  7000   3       LineMakeCall TelDriver_LineMakeCall zsResult=[<result>ok</result><crn>134217729</crn><crnx>8000001</crnx>]
200 124902.060  3400   3       ev idx=8 : evttype=2145(2145), crn=8000001, data=0153AD98(09741268), len=8(8) q: 1/1
201 124902.060  3400   3 ev    GCEV_DIALING crn=8000001 crn_lastMakeCall=8000001
202 124902.062  3400   3       Event_CallState GCEV_DIALING iLineCallState=16, hCall=8000001|134217729 m_pktTelProxyClient=0132113C
203 124902.063  3400   3 r     CallState GCEV_DIALING
204 124902.066  3400   3       ev idx=9 : evttype=2086(2086), crn=8000001, data=0153AD38(09741268), len=8(8) q: 0/1
205 124902.066  3400   3 ev    GCEV_DISCONNECTED crn=8000001
206 124902.068  3400   3       gc_ResultValue: event 0x826 received on ldev: 3 - Success
207 124902.069  3400   3       gc_ResultValue: GC_H3R_LIB 0x826 received on ldev: 3 - IPERR_OK
208 124902.069  3400   3       Event_CallState GCEV_DISCONNECTED iLineCallState=16384, hCall=8000001|134217729 m_pktTelProxyClient=0132113C
209 124902.069  3400   3 r     CallState GCEV_DISCONNECTED

WireShark can be used to examine the actual SIP packets sent out and the responses received. (type sip in the filter window to only see SIP packets)

[Frank.Schwarz]

Hello VoiceGuide Team,

 

attached you can find the WireShark log.

 

It says that something is not found.

 

Can you help me?

 

Thanks

 

Frank

outdial.zip

[SupportTeam]

Trace shows that VoiceGuide/HMP registered with your Fritz device, but making an outgoing call through the Fritz device failed.

 

You would need to contact Fritz device support for assistance as to why the Fritz device responded with a 404 instead of placing the call.

 

Perhaps there is some configuration in the Fritz!OS device that needs to be set before outgoing calls are allowed.