Increasing Number Of Disconnected Calls

[Guest tylerrehm]

We have been getting an increasing amount of DISCONNECTED calls recently and are unable to determine the reason and how to correct course.

Some outbound phone calls will go through just fine, no issues. Others, to numbers we know are working and connecting fine when dialing ourselves, are failing to connect through VoiceGuide.

 

Attached is a VG stack trace snip with an offending outbound call with configuration/start information above.

 

Please let me know if you need anything else,

This matter is urgent as we send out thousands of calls per day,

 

Thank you for your help,

Tyler

vgsnip_01282015.txt

[SupportTeam]

Attached trace excepts show one DISCONNECTED event:

 

164353.104 20 7 3 ev CallState GCEV_DISCONNECTED, crn=2800197,

 

This Disconnect notice was sent as an ISDN message over the T1 ISDN that was used to place the call, so you would need to contact the T1 ISDN telephony service provider and ask them why they sent this message.

 

The ktTel trace may show more information. We can look at ktTel trace to see if Telco provided a disconnect cause code (please .ZIP up traces before posting).

 

 

Please also note that the ConfigLine.xml file on this system is not a valid XML file. There are is some issue with start and end tags not matching.

(this would not be related to the disconnect advice sent to system over the T1 link)

 

 

160307.428 5 load Distinct Ring definitions start [C:\voiceguide\conf\ConfigLine.xml]
160307.429 5 ERROR v7.4.5424.20898 (07-Nov-14 11:36:37.32) DistinctRingDefinitions_xmlDoc_ConfigLine.Load : The 'Tones' start tag on line 5 position 2 does not match the end tag of 'ConfigLine'. Line 209, position 3.

[Guest tylerrehm]

Thank you so much for the help. It looks like the telco was failing for local calls due to the preceding '1'.

Thank you for the help!