Hanging Up... [Lsxfer_7_Dc_Waitoutcomeoutgoingcall_Outleg Remote]

[Sebastian]

Hi,

 

We noticed that there is often a status on hangup: Hanging up... [LsXfer_7_dc_WaitOutcomeOutgoingCall_OutLeg remote]. We must then manually reset the channel.

What does it mean?

What data You need to verify the problem?

 

 

 

[SupportTeam]

We would need to see the ktTel and vgEngine traces that capture the time when the calls were made.

 

Please .ZIP up the traces that cover this time and post them as attachments.

[Sebastian]

Here is the log files.

[SupportTeam]

Looks like this was sometimes happening when during the trombone transfer the original leg of call hung up at same time as the outgoing call was answered.

 

This update should fix this issue: [removed]

 

Please update system to version above and advise if you still encounter issues.

 

To change from one release of VoiceGuide v7 to another:

 

1. Stop VoiceGuide service and exit all VoiceGuide programs. (eg Script Designer, Voicemail Manager, etc) and all other programs.

2. Run the VoiceGuide install and install into same directory as existing installation. (Do NOT uninstall the previous VoiceGuide installation).

3. Start VoiceGuide service.

 

Running a VoiceGuide install over the top of an existing install will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, VmBoxList.xml, userinfo.lic) and will not remove any of users script or sound files, and will not remove any log files etc.

Please note however that the local SQLite outdial database will be re-initialized. If you are using the local SQLite outdial database and have any queued outgoing calls that you would like to keep then this database should be backed up first.

[Sebastian]

We still have the same problem.

VG-logs.zip

[SupportTeam]

Almost there, looks like another setting needed to be updated.

 

Please try this version: [old link removed]

Line 424409: 102050.096   7 166  57 state Hanging up... [LsXfer_7_dc_WaitOutcomeOutgoingCall_OutLeg remote] connected

[Sebastian]

After the update no longer receives "Hanging up... [LsXfer_7_dc_WaitOutcomeOutgoingCall_OutLeg remote]", but now I get: "Hanging up... [LineEvCallState_DISCONNECTED]".

 

Again, I am sending log files.

vg-logs.zip

[Sebastian]

After the update, status is not present, but I noticed another problem.

 

Although there was a disconnect on the other side, on the channel that received a phone call, it still continues.

 

For example, during a conversation with a number: 600991486, on recording can still hear the caller, despite the end of the connection on the other side.

 

Here are the logs from a device that routes calls:

Mar  4 18:49:31 CallReportType:call_end, calling:600991486, called:422715555, origin:callout, answer:2015-03-04 18:47:45, end:2015-03-04 18:49:31, billsec:106#015

And here CDR:

"","600991486","422715555","","","","","","","'2015-03-04 18:47:35'","'2015-03-04 18:47:38'","'2015-03-04 18:50:52'",197,194,"ANSWERED","","XXXX"

According to CDR connection has been completed at: 6:50:52 p.m..

 

Sending log files.

VG logs.zip

[SupportTeam]

Are you referring to a 2-line recording of the conferenced call?

 

If the original caller us not hung up automatically once the conference finishes then the 2-line recording needs to be stopped from a VBScipt - as it was originally started from a VBScript.

 

Please make a new thread on this topic new topic.