Voip Outgoing Calls #first Steps

[Guest Joe_supra]

Hello,

 

I just managed to connect properly to the SIP provider. Now I'm a bit lost in how to start playing with outgoing calls

I just started with the VG loader but i can't place this first call. Could you please guide me in these first steps.

 

Tkx

 

 

 

 

 

log.zip

[SupportTeam]

Have you been able to place incoming calls into the system?

 

Please post traces that capture the incoming call.

 

Please also post WireShark traces that capture the SIP traffic during VoiceGuide service startup and the incoming and outgoing calls.

 

See www.wireshark.org to download WireShark.

 

Type:

 

sip

 

in the Filter text box to only display the SIP traffic.

[Guest Joe_supra]

Here is the wireshark trace for Voigeguied Startup and outgoing calls (in the meantime)

I'm trying to make incoming call.s. still cant do it .. im waiting the provider to roote the DDI

 

 

thanks

[SupportTeam]

Please save that trace as a .pcapng file and post the file here.

[Guest Joe_supra]

Please find the wireshark capture

[SupportTeam]

Can you please try attaching the trace again.

 

Maybe please try .ZIPing up the trace before attaching it.

[Guest Joe_supra]

sure please find the zip.

 

 

capture.zip

[SupportTeam]

Please post your current Config.xml (remove password first and then .ZIP up before posting)

[Guest Joe_supra]

config file attached

Config - Copy.zip

[SupportTeam]

When placing the outgoing call please specify the outgoing call's CallerID in the Options field.

Please try specifying it like this:

 

<CallerID>71039072@sip.cmrp.net</CallerID>

 

or maybe just like this:

 

<CallerID>71039072</CallerID>

 

Please also add this entry to your <VoIP_Authentications> section of Config.xml:

<VoIP_Authentication>
<Display></Display>
<Realm>ultimcore</Realm>
<Identity></Identity>
<AuthUsername>71039072</AuthUsername>
<AuthPassword>xxxxxxxx</AuthPassword>
</VoIP_Authentication>

[Guest Joe_supra]

Just to make sure i have understood, "<Realm>ultimcore</Realm>" was missing in my config file?

 

As im using the VG Outbound call loader, should i specify this in the Call option pannel ? Do I have to put only 71039072@sip.cmrp.net or should i put the full "<CallerID>71039072@sip.cmrp.net</CallerID>" string ?

 

Thanks

[SupportTeam]

Please add an additional <VoIP_Authentication> entry that has the <Realm>ultimcore</Realm> setting in it.

 

Please use the full string in the Options field, including the XML tags.

[Guest Joe_supra]

I tried but still issues..for options I tried both versions ..

please find the logs

Thanks

capture2.zip

[SupportTeam]

The authentication on outgoing call is now working, and the new authenticated INVITE is re-issued by HMP/VoiceGuide, but now we get back a 404 which means that call cannot be routed.

 

You need to contact SIP service provider and ask them why their Asterisk PBX is responding with a 404 instead of routing an authenticated outgoing call. Forward to them the attached WireShark trace which shows what is happening.

404 on outgoing call.zip

[Guest Joe_supra]

Hello,

I have sent that to the service provider and waiting the anwser. I let you know when i got the feedback .

 

In the meantime i would have 2 questions on the outgoing call loader (see screen shots)

 

- _Outgoing_1: Why does the TimeSchdeule set to 00:01 where i have loaded the number at 11:55 ? is there somehting wrong there

- _Outgoing_2: How can i specify am/pm time slots.. i only have 1:00 to 12:00 ?

 

thanks

Mz

 

[SupportTeam]

The "TimeScheduled" is set on the Scheduling tab. And we can see in the second screenshot that the scheduled time is set to be 12:01AM on 16th February, so the call was loaded as set.

 

Call will be dialed if the scheduled time is equal to or older then the current time - so loading a call with a time older then current time will still result in call being made immediately.

 

Regarding the AM/PM not being seen on the Scheduling tab, is the system perhaps set to use 24-hour clock, or is the default way in which the time is reported is the 24 hour time?

 

The AM/PM should be displayed.

 

What is the language setting on this system? Is "AM/PM" used when writing the time in that language or is a longer expression used? Is it possible that the longer way of writing AM/PM is just not fitting into the time textbox?

[Guest Joe_supra]

Hello,

 

My PC is in EN language and I dont see AM/PM and if i had a longer format i would see 00h to 24h . on the tab i have only the choice from 1h to 12h so i dont know if we are talking about AM ot PM so impossible to know if when calls are supposed to start and stop...

 

Like the example i have attahcheed where you see the schedule timeis older than the clock time and the call does not go.

I have attahced logs ans screen shots

 

 

Tkx

Joe

capture3.zip

log.zip

[Guest Joe_supra]

i have solved the timeformat issues. It was due to the wrong date format from the Windows regionnal options : intl.cpl

[SupportTeam]

Good to hear it was resolved.

 

So you now see AM/PM in the time textbox?

 

Did you change the "system locale" or something else?

[Guest Joe_supra]

no only in regionnal options >> Advanced and i set it up there..