Voip Outgoing Calls # No Sound File Playedve

[Guest Joe_supra]

Hello,

 

I have finally get is make outgoing calls. The issue now is that when i call an external number, I anwser the call but i dont see the AutoAttendant.vgs played and no sound ...

Please any advise.. i have attached the logs

 

Thanks

Joe

log.zip

[SupportTeam]

Looks like no sound files is defined in module [Welcome], so nothing gets played, and eventually script times out awaiting input and hang up.

 

Please set the sound file to play in module [Welcome].

150822.956   7   3   1 state Human answer. Start [C:\Program Files\VoiceGuide\Scripts\AutoAttendant\AutoAttendant.vgs]
...
150823.029   7   3   1 state [Welcome] Number Input
150823.046   7   3   1 state [Welcome] Playing wav ()

150839.054  13   3   1 timer EV_TIMEOUT_ENTERDATA

150839.072   7   3   1 state Hanging up... [No data entered]

[Guest Joe_supra]

This is now OK . thank you i can do outgoing call and hear the message..

 

But sometimes the outgoing calls do not go even i have the SIP connected, the dates correctly positionned (start and scheduel times time).

As if VG was in a strange state ..So i have attached all the logs of such a case..

Any advise on what i did wrong ?

 

 

Tkx

Joe

capture4.zip

log.zip

[SupportTeam]

Is the number of "Retries Left" for those calls >= 0 ?

 

Please also check the daily Start and Stop times for those calls.

[Guest Joe_supra]

i set the "Number of retries" to 0 because I want the system to place only call. Can't this value be set to 0?

I checked the start /stop times and they are looking ok. Please see the screen shot..

 

Regards

Joe

[SupportTeam]

The "Retries Left" is the column in the database that keeps the current retries remaining for each call.

 

But sounds like the issue here is that the call is not made when new call is loaded, right?

 

Please make a capture of when this happens (include the vgDialListLoad and vgEngine traces) and create a new support forum thread on this new topic.

[Guest Joe_supra]

"But sounds like the issue here is that the call is not made when new call is loaded, right?"

> Yes exact. Let me do another test and post it in a new thread.

 

tkx