Dialer And Retriesleft Problem

[Sebastian]

Hi,

 

I have problem with retriesleft in dialer. In the retriesleft column I put the value 3, but calls back only once or twice then row is removed from callque. Where is the problem?

 

Here is the log files.

vgEngine.zip

[SupportTeam]

There are hundreds of outgoing calls in the attached trace, but all of them seem to be made as part of a transfer, not traditional outgoing 'VoiceGuide Dialer" calls.

 

Please identify which outgoing call you would like us to look at and we can then advise what happened on that outgoing call.

[Sebastian]

Outgoing call on: 323577805.

144428.820   7 179  60       strDialoutTelNbr=323577805, strCdrBagCallerIdNbr=

[SupportTeam]

calls were made at 144026 and 144327 :

144026.440  12               dial  callque update id/guid=5095/2d7b9602-14ac-41c0-af98-0eaab47fc1f6 nextActivateTime=2015-03-06 14:43:26, retriesLeft=2, iRelatedPortNumber=52 : completed ok

144327.027  12               dial  callque update id/guid=5095/2d7b9602-14ac-41c0-af98-0eaab47fc1f6 nextActivateTime=2015-03-06 14:46:27, retriesLeft=1, iRelatedPortNumber=60 : completed ok

In both cases the called number was ringing for 60 seconds, and then was disconnected as it was not answered.

 

But then that call was deleted from the outgoing calls database - due to a bug which occurred when an outgoing leg of a transferred call was also disconnected without being answered as well (when being made on the same port):

144537.316   7 155  52       ct    calltrack_set ID=0, guid=2d7b9602-14ac-41c0-af98-0eaab47fc1f6
144537.316  12               dial  Db_Delete_Entry begin id=5095 guid=2d7b9602-14ac-41c0-af98-0eaab47fc1f6 linkField=GUID, sql=[DELETE FROM callque WHERE ID=@iID; DELETE FROM porttouse WHERE CallID=@iID;DELETE FROM callque WHERE GUID=@guid; DELETE FROM porttouse WHERE CallGUID=@guid;]

The below update should fix this issue:

 

[old link removed]

 

Please update your system to version above and post traces as before if problem is still encountered.

[Sebastian]

It seems that is still not working properly. In retriesleft i have 3 but system trying to call 4 times. In log file i found:

095049.808  10               dial  callque update id/guid=5108/f999a6e1-deeb-4c33-addf-185b09b60c71 nextActivateTime=9999-12-31 23:59:59, retriesLeft=-1, iRelatedPortNumber=53

I do not know whether this is relevant, but in retriesLeft is -1.

 

Outgoing call on: 224896039.

vgEngine.zip

[SupportTeam]

If the call is loaded into dialer system and 'retries' are set to 0 at call load time, then the outgoing call will be made 1 time.

 

Setting 'retries left' to 3 will result in up to 4 calls made - the original call plus up to 3 'retry' calls.