Voice Recording On Acd Agent

[mikeraut]

Currently the Agents are using analog phones to answer incoming calls. All the conversations are recorded between caller and Agent.

What would happen if analog headsets would be added to the phones, would it impact/stop the voice recordings?

[SupportTeam]

Would not expect headset use to adversely affect the call recordings.

 

If a good quality headset is used the recorded calls would usually be clearer, as call center headsets usually capture the agents voice better then the average telephone handset.

 

 

On topic of call recording, it is also possible to record the entire interaction when the caller just deals with IVR (no agent involved).

This would be used if recording of caller listening and confirming hearing 'terms & conditions' etc. type statements is required.

For more information about this 1-line call recording option please contact support@voiceguide.com.