Clearscript Exception

[Sebastian]

Hi,

 

Today we have a similar situation. VoiceGuide stopped for no reason. In Windows report I found this:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name=".NET Runtime" /> 
  <EventID Qualifiers="0">1026</EventID> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2015-05-14T12:55:59.000000000Z" /> 
  <EventRecordID>25741</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>SISTI_HP_16_VG</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>Aplikacja: vgIvrService.exe Wersja architektury: v4.0.30319 Opis: proces został przerwany z powodu nieobsłużonego wyjątku. Informacje o wyjątku: System.AccessViolationException Stos: w Microsoft.ClearScript.Windows.WindowsScriptEngine.Dispose(Boolean) w Microsoft.ClearScript.ScriptEngine.Finalize()</Data> 
  </EventData>
  </Event>

and this:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2015-05-14T12:56:04.000000000Z" /> 
  <EventRecordID>25742</EventRecordID> 
  <Channel>Application</Channel> 
  <Computer>SISTI_HP_16_VG</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>vgIvrService.exe</Data> 
  <Data>7.4.5.0</Data> 
  <Data>54f0757b</Data> 
  <Data>clrjit.dll</Data> 
  <Data>4.0.30319.34209</Data> 
  <Data>53489491</Data> 
  <Data>c0000005</Data> 
  <Data>0000474c</Data> 
  <Data>104c</Data> 
  <Data>01d08bbadcb35bb0</Data> 
  <Data>C:\Program Files (x86)\VoiceGuide\vgIvrService.exe</Data> 
  <Data>C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll</Data> 
  <Data>93a8e0a1-fa38-11e4-af2c-24be051afaf3</Data> 
  </EventData>
  </Event

Also I send full Windows Report and VG logs.

 

logs.zip

[SupportTeam]

Do you have Heap Dump and/or MiniDump (.hdmp and .mdmp) files for this error?

 

We would need to see these to determine cause of problem.

 

If you do not have them then please enable these options on your system and post these files when this ClearScript error occurs next time.

[SupportTeam]

The attached vgEngine trace shows a number of "OutOfMemory" exceptions.

 

So it looks like your system is running out of memory and the ClearScript error is most likely caused by low memory condition on your system.

 

Looks like you have previously reported that your system is getting "OutOfMemory" exceptions in this support forum thread: http://voiceguide.com/forums/index.php?showtopic=11919

 

So the last advice suggested in that thread would still apply:

Looks like you are using a PostgreSQL ODBC driver on this system and it looks like others reported that this driver is responsible for memory leaks. Please see: https://github.com/p...poco/issues/152 and http://pocoproject.o...&p=10369#p10369

 

 

Were you by chance able to observe the memory levels on the system when the system performance started to be degraded (began to have issues connecting to the database, not running VBScripts)?

 

Suggest monitoring memory allocations on this system when you begin to notice OutOfMemoryException errors in future and determine what is responsible for the memory usage.

 

This app may be of use: https://technet.micr...y/ff700229.aspx

 

 

You will need to start monitoring what on your system is using up the memory.

 

If you need further assistance with determining what application/driver is using up the memory on your system we can provide these services as well. Please contact support@voiceguide.com directly if you would like more information on this and include link to this support forum thread in your email.