Directory Assistance

[Guest unhookt]

I'm a potential purchaser, SOHO owner, previous user of large & robust corporate systems and I want ALL of those features

 

So far the product sounds great. Quick question though:

 

Can a directory system be set up so that when someone calls into the system they are able to lookup a mailbox?

 

ie,

 

Step 1: "To lookup the extension number of the person you are trying to reach, dial 5"

 

Step 2: "Directory assistance. Please type in the first 3 digits of the last name of the person you are trying to reach."

 

Step 3: "For Person1, dial extension 901 now; For Person2, dial extension 902 now, etc."

[SupportTeam]

This is already available as part of the Auto-Attendant feature:

 

From VG Help file's "Voicemail Introduction" section (see option 4):

The voicemail boxes and menus can be accessed from any module. Paths can be specified to go to:

 

1. A particular voicemail box, 

2. Menu which will ask the caller to enter the Voicemail box for which they want to leave a message, 

3. Retrieve Menu where the caller will be asked their voicemail box number and voicemail PIN before being able to retrieve messages. 

4. Auto Attendant which allows callers to spell the name of the voicemail box owner, and will then transfer the call to related extension (if defined), and if extension does not answer will divert call to related voicemail box.

 

Getting the system to not dial the extension first and going straight to mailbox is just an easy modification of the voicemail script.

 

Entire voicemail system is built as a set of VG scripts allowing user to change anything in the voicemail system - the change above is quite straightforward.