Vg Greeting

[Guest Henry]

I would like VG to answer calls as they arrive, play a greeting then forward the call to our receptionist.

 

If she is already on a call I would like the new call to be placed on hold until she answers it.

 

I am reading up on the Transfer call module which appears to place the call on hold if the module fails under an announced transfer however if the receptionist is already on a call then she will be unable to decline the next call so I believe the best option is a PBX blind transfer.

 

Will the PBX blind transfer place the call on hold if the line the call is transfered to is engaged ?

 

Thanks

 

Henry

[SupportTeam]

Best option in situations where there is no CTI integration with the PBX is to use a chain of Announced Transfers.

While VG is waiting for the receptionist to accept call the caller is on-hold (as intended).

 

If you want to set up a queue of calls which need to be sent to a particular extension then it is usually best to see if your PBX supports an interface which can be used to find out if/when the extension is available.