Bridge Disconnect

[Sebastian]

It is possible to disconnect the two calls and forward first or second line to other scenario? For example: agent answers the call and press "*" then the caller is directed to MOH module and second line (agent) is directed to other module or scenario.

 

I found the documentation in "COM and WCF Interface" information about "Bridge_Disconnect". Can I use this feature to do?

[SupportTeam]

Yes, this is possible. After calling Bridge_Disconnect you would need to call Script_Goto to send the agent call to a new script and/or module.

Please see: http://www.voiceguide.com/vghelp/source/html/com_script_goto.htm

[invoso.com]

Is this script right?

set vg = CreateObject("vgServices.CommandLink")

vg.Record_Stop $RV[Conf_LineId_1]

vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]

vg.Script_Goto $RV[Conf_LineId_2], "manager_fa_kolejkowanie.vgs", "client_lineid_onhold", ""

vg.Run_ResultReturn $RV_LINEID, "success"

set vg = Nothing

$RV_LINEID - forwarding as show success path in module

$RV[Conf_LineId_2] should go to module "client_lineid_onhold" in script "manager_fa_kolejkowanie.vgs"

but doesn;t working on $RV[Conf_LineId_2]

logs:

150622.418 13 170 57 rem Script_Goto 170, manager_fa_kolejkowanie.vgs, client_lineid_onhold,

150622.418 13 170 57 no script running on line.

[invoso.com]

how to forward $RV[Conf_LineId_2] to script?

 

 

set vg = CreateObject("vgServices.CommandLink")

vg.Record_Stop $RV[Conf_LineId_1]

vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]

vg.Script_Goto $RV[Conf_LineId_2],"manager_fa_kolejkowanie.vgs", "client_waiting_for_redirection", ""

vg.Run_ResultReturn $RV_LINEID, "success"

set vg = Nothing

we need to:

1. separate call lines (working)
2. hold on line1 and wait (prompt module - working)
3. line 2 forward to next module (not working)

[SupportTeam]

Please install this version on your system:

 

[old link removed]

 

and post vgEngine and ktTel traces capturing the calls.

 

(BTW. Please try setting the $RV[CDR_Account] for the outgoing leg of the call and see if this results in the CDRs 'Account' field being correctly updated on the outgoing leg of the call)

[invoso.com]

After install proposed version VG doesn't start. so I can't test.

 

After install current version VG 7.5.5785.40849|7.5.5785.40849 DEBUG options75 from website VG not forwarding by on {OTHER_LEG_1}

[SupportTeam]

Could you please post a full trace capturing the entire call when the 7.5.5785.40849 version is used. We can then see what happened during the call.

 

Please include both the vgEngine and ktTel traces.

 

Please .ZIP up the trace files before posting them.

[invoso.com]

HI,

 

problem was because other VBscript has worked wrong.

 

other question:

 

if I store data in variable in caller threat how to share data in variable to dialed out channel?

[SupportTeam]

OK, sounds like the VBScript related issue is now resolved.

 

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