Problem In 'run Vbscript' Module

[invoso.com]

HI,

 

we have severals servers with VG but we found something like this

 

 

122628.943 20 85 29 ev PlayEnd 85 273709 [0:0:27908]

122628.943 20 85 29 play end id=273709 (current id)

122628.943 20 85 29 rvns add cmb invite_SoundFileLength|3488

122628.943 20 85 29 q_scr + evScriptEvent 8001 EV_PLAY_FINISHED

122628.943 7 85 29 q_scr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0 [273709|0|0|0|0][|||||] 00:00:00 max:5|00:00:00.0490028

122628.943 7 85 29 se EV_PLAY_FINISHED 8001 273709|0|0 || LineState=LS_PLAY_PLAYMSG

122628.943 7 85 29 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

122628.944 7 85 29 path {EV_PLAY_FINISHED} not found

122628.944 7 85 29 rvns add cmb invite_LastPos|-1

122628.944 7 85 29 iCurrReplayCount=0, iMaxReplayCount=0

122628.944 7 85 29 t timer set 10 sec : EV_TIMEOUT_HANGUP

122628.944 7 85 29 t timer set 0 sec : EV_TIMEOUT_GOTOMODULE

122628.944 7 85 29 q_scr + evScriptEvent 9002 EV_TIMEOUT_GOTOMODULE

122628.944 7 85 29 q_scr run evScriptEvent sCode=[EV_TIMEOUT_GOTOMODULE] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:5|00:00:00.0490028

122628.944 7 85 29 se EV_TIMEOUT_GOTOMODULE 9002 0|0|0 || LineState=LS_PLAY_PLAYMSGFINISHED

122628.944 7 85 29 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE, [ ], [ ], []

122628.944 7 85 29 path {EV_TIMEOUT_GOTOMODULE} not found

122628.944 7 85 29 FindNextVgmTitleInPathList: next module title is=[call_me_back_connect_2_lines]

122628.945 7 85 29 t timer clear (force=False)

122628.945 7 85 29 RunModule start Run VB Script, [call_me_back_connect_2_lines], iModuleIdx=556, previous: vgm=566, vgs=7:7

122628.945 7 85 29 t timer set 30 sec : EV_TIMEOUT_HANGUP

122628.945 7 85 29 QueueUserWorkItem modVbs.Run_VBS

122628.945 22 85 29 task runscr Run_VBS vgm=556, file=, engine=[ClearScriptV8]

122628.945 22 85 29 runscr ClearScript strIni_moduleRunScript_Engine=ClearScriptV8

122628.945 22 85 29 state [call_me_back_connect_2_lines] RunScript, wait=0, onhold=

122628.945 22 85 29 rv replace start

------------------------------

set vg = CreateObject("vgServices.CommandLink")

vg.Bridge_Connect $RV_LINEID, $RV[line_no]

vg.Run_ResultReturn $RV_LINEID, "Success"

set vg = Nothing

------------------------------

122628.946 22 85 29 rv replace end [set vg = CreateObject("vgServices.CommandLink")

vg.Bridge_Connect 85, 37

vg.Run_ResultReturn 85, "Success"

set vg = Nothing]

122628.946 22 85 29 not saving script (strIni_moduleRunScript_SaveToFile is False|0)

122628.946 22 85 29 runscr not waiting, taking success path. wait=0

122628.946 22 85 29 q_scr + cmdFindNextVgm_Boolean_Run 0

122628.946 22 85 29 runscr call Execute or Run_VBS_UsingWSH

122628.946 22 85 29 runscr new VBScriptEngine call

122628.946 7 85 29 q_scr run cmdFindNextVgm_Boolean_Run sCode=[] iActionID=0, crn=0 [1|0|0|0|0][NoHangup|||||] 00:00:00 max:5|00:00:00.0490028

122628.946 7 85 29 runscr FindNextVgm_Boolean_RunNoHangup : looking for Success path

122628.946 7 85 29 FindNextVgmTitleInPathList: next module title is=[utrzymuj połączenie_callback]

122628.946 7 85 29 runscr FindNextVgm_Boolean_RunNoHangup : bool path found

122628.947 7 85 29 t timer clear (force=False)

122628.947 7 85 29 RunModule start Play, [utrzymuj połączenie_callback], iModuleIdx=557, previous: vgm=556, vgs=7:7

122628.947 7 85 29 [utrzymuj połączenie_callback] VGMTYPE_PLAY run start

122628.947 7 85 29 rvns add utrzymuj połączenie_callback_LastPos|0

122628.947 7 85 29 rvns add utrzymuj połączenie_callback_ReplayCount|0

122628.947 7 85 29 PrepareAndPlayWavAndTts start iModuleIdx=557, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs=

122628.947 7 85 29 PrepareAndPlayWavAndTTS sPlayFile=

122628.947 7 85 29 state [utrzymuj połączenie_callback] Playing wav ()

122628.947 22 85 29 runscr .Execute call

122628.947 7 85 29 q_scr + evScriptEvent 8001 EV_PLAY_FINISHED

122628.947 7 85 29 q_scr run evScriptEvent sCode=[EV_PLAY_FINISHED] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:5|00:00:00.0490028

122628.948 7 85 29 se EV_PLAY_FINISHED 8001 0|0|0 || LineState=LS_PLAY_PLAYMSG

122628.948 7 85 29 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

122628.948 7 85 29 path {EV_PLAY_FINISHED} not found

122628.948 7 85 29 rvns add utrzymuj połączenie_callback_LastPos|-1

122628.948 7 85 29 iCurrReplayCount=0, iMaxReplayCount=2

122628.948 7 85 29 t timer set 5 sec : EV_TIMEOUT_REPLAYMSG

122628.949 22 85 29 ERROR RunScript_ClearScript_ScriptEngineException

ERROR ErrorDetails: An error occurred during script execution

ERROR Message: An error occurred during script execution

ERROR Source: ClearScript

ERROR StackTrace: at Microsoft.ClearScript.ScriptEngine.ThrowScriptError(IScriptEngineException scriptError)

at Microsoft.ClearScript.Windows.WindowsScriptEngine.ThrowScriptError(Exception exception)

at Microsoft.ClearScript.Windows.WindowsScriptEngine.<>c__DisplayClass1e`1.<ScriptInvoke>b__1d()

at Microsoft.ClearScript.ScriptEngine.ScriptInvoke[T](Func`1 func)

at Microsoft.ClearScript.Windows.WindowsScriptEngine.ScriptInvoke[T](Func`1 func)

at Microsoft.ClearScript.Windows.WindowsScriptEngine.Execute(String documentName, String code, Boolean evaluate, Boolean discard)

at (Object , String )

at ..(Object oParam)

122628.949 22 85 29 note If this error persists try using Windows Scripting Host engine, by adding this entry to [moduleRunScript] section of VG.INI : Engine=WSH

122628.949 22 85 29 Run VBScript module using WSH instead as ClearScript error

122628.949 22 85 29 runscr start - Run_VBS_UsingWSH C:\Program Files (x86)\VoiceGuide\temp\vbs_85_1.vbs

122628.950 22 85 29 runscr on_hold_file=, iModuleIdx=556

122628.950 22 85 29 RunVbsFromFile_UseShellExecute [ClearScriptV8][cscript][C:\Program Files (x86)\VoiceGuide\temp\vbs_85_1.vbs][] timeout=30 (vbsPath=C:\Program Files (x86)\VoiceGuide\temp), start (new Process)

122628.950 22 85 29 objProcess.Start call

122629.026 22 85 29 ERROR v7.4.5546.36085 (09-Mar-15 20:02:50.85) RunVbsFromFile_UseShellExecute [C:\Program Files (x86)\VoiceGuide\temp\vbs_85_1.vbs][] : Nie można odnaleźć określonego pliku (can't find file)

at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)

at System.Diagnostics.Process.Start()

at (Object )

at ..(Int32 iLineId, String strVbsFname, String strArguments, Int32 iTimeout)

122629.026 22 85 29 ERROR runscr objVbsOrExeProcess not set ShellExec not a Success

122629.026 22 85 29 runscr VBScriptRun_FileRvReplaceAndRun returned error

122629.026 22 85 29 HangupCall (VBScriptRun_FileRvReplaceAndRunError) crn_in=0, L1=Connected, L2=Running_Normal, lPlayId=0, lRecId=0

122629.026 22 85 29 ccrn_connected=2c402e7, crn_NewCallArriving=0, crn_CurrentMakeCall=0, crn_InProcessOfReleasing=0

122629.026 22 85 29 rv add Hangup Source|VBScriptRun_FileRvReplaceAndRunError

122629.027 22 85 29 HangupCall sScriptToRunOnHangup=[temination.vgp]

122629.027 22 85 29 after hangup script as supplied: [temination.vgp]

122629.027 22 85 29 FindFullPathToScript_VgsOrVgp start [temination.vgp]

122629.027 22 85 29 after hangup script after searching: [temination.vgp]

122629.027 22 LoadedVgs_Find prepaid_temination.vgp at idx=3

122629.027 22 85 29 After Hangup script run first module

122629.027 22 85 29 L2_set Running_AfterHangup (called from StartAfterHangupScriptIfDefined)

It. looks like VG is not creating temporary vbs file?

[invoso.com]

in both test version of VG (7.4 and 7.5)

 

problem with executing VBScript:

 

 

with Engine=ClearScriptV8

 

172017.238 5 4 2 state [connect 2 lines] RunScript vbs, onhold=

172017.238 5 4 2 rv replace start

------------------------------

set vg = CreateObject("vgServices.CommandLink")

vg.Bridge_Connect $RV_LINEID, $RV[second_line]

vg.Run_ResultReturn $RV_LINEID, "Success"

set vg = Nothing

------------------------------

172017.238 5 4 2 rv replace end [set vg = CreateObject("vgServices.CommandLink")

vg.Bridge_Connect 4, 2

vg.Run_ResultReturn 4, "Success"

set vg = Nothing]

172017.238 5 4 2 not saving script (strIni_moduleRunScript_SaveToFile is False|0)

172017.238 5 4 2 runscr not waiting, taking success path. wait=0

...

172017.240 5 4 2 ERROR RunScript_ClearScript_ScriptEngineException

ERROR ErrorDetails: An error occurred during script execution

ERROR Message: An error occurred during script execution

ERROR Source: ClearScript

ERROR StackTrace: at Microsoft.ClearScript.ScriptEngine.ThrowScriptError(IScriptEngineException scriptError)

at Microsoft.ClearScript.Windows.WindowsScriptEngine.ThrowScriptError(Exception exception)

at Microsoft.ClearScript.Windows.WindowsScriptEngine.<>c__DisplayClass1e`1.<ScriptInvoke>b__1d()

at Microsoft.ClearScript.ScriptEngine.ScriptInvoke[T](Func`1 func)

at Microsoft.ClearScript.Windows.WindowsScriptEngine.ScriptInvoke[T](Func`1 func)

at Microsoft.ClearScript.Windows.WindowsScriptEngine.Execute(String documentName, String code, Boolean evaluate, Boolean discard)

at Microsoft.ClearScript.ScriptEngine.Execute(String code)

at (Object , String )

at ..(Object oParam)

172017.241 5 4 2 note If this error persists try using Windows Scripting Host engine, by adding this entry to [moduleRunScript] section of VG.INI : Engine=WSH

172017.241 5 4 2 engineVbs dispose call

172017.241 5 4 2 Run VBScript module using WSH instead (as ClearScript error). Save vbs to to file.

172017.241 5 4 2 delete existing: C:\Program Files (x86)\VoiceGuide\temp\vbs_4_1.vbs

172017.256 5 4 2 script written to (overwriting previous): C:\Program Files (x86)\VoiceGuide\temp\vbs_4_1.vbs

172017.256 5 4 2 runscr start - Run_VBS_UsingWSH C:\Program Files (x86)\VoiceGuide\temp\vbs_4_1.vbs

172017.256 5 4 2 runscr on_hold_file=, iModuleIdx=222

172017.256 5 4 2 RunVbsFromFile_UseShellExecute [ClearScriptV8][cscript][C:\Program Files (x86)\VoiceGuide\temp\vbs_4_1.vbs][] timeout=30 (vbsPath=C:\Program Files (x86)\VoiceGuide\temp), start (new Process)

172017.256 5 4 2 objProcess.Start call

172017.275 5 4 2 objProcess.Start returned. handle=7252, id=2868, hash=58739575, starttime=2015-11-16 17:20:17, HasExited=False

172017.275 5 4 2 runscr objVbsOrExeProcess started [C:\Program Files (x86)\VoiceGuide\temp\vbs_4_1.vbs], handle=7252, id=2868

172017.276 5 4 2 runscr objVbsOrExeProcess.WorkingSet=151552

172017.276 5 4 2 runscr Run_VBS_UsingWSH (ran due to ClearScript error) returned

and ver 7.4.

155609.783 5 4 2 state [call_me_back_connect_2_lines] RunScript, wait=0, onhold=

155609.784 5 4 2 rv replace start

------------------------------

set vg = CreateObject("vgServices.CommandLink")

vg.Bridge_Connect $RV_LINEID, $RV[call_me_back_match_call_call_me_back_line_no]

vg.Run_ResultReturn $RV_LINEID, "Success"

set vg = Nothing

------------------------------

155609.784 5 4 2 rv replace end [set vg = CreateObject("vgServices.CommandLink")

vg.Bridge_Connect 4, 2

vg.Run_ResultReturn 4, "Success"

set vg = Nothing]

155609.785 5 4 2 not saving script (strIni_moduleRunScript_SaveToFile is False|0)

155609.785 5 4 2 runscr not waiting, taking success path. wait=0

155609.785 5 4 2 q_scr + cmdFindNextVgm_Boolean_Run 0

155609.785 5 4 2 runscr call Execute or Run_VBS_UsingWSH

155610.026 5 4 2 ERROR RunScript_ClearScript_ScriptEngineException

ERROR ErrorDetails: An error occurred during script execution

ERROR Message: An error occurred during script execution

ERROR Source: ClearScript

ERROR StackTrace: at Microsoft.ClearScript.ScriptEngine.ThrowScriptError(IScriptEngineException scriptError)

at Microsoft.ClearScript.Windows.WindowsScriptEngine.ThrowScriptError(Exception exception)

at Microsoft.ClearScript.Windows.WindowsScriptEngine.<>c__DisplayClass1e`1.<ScriptInvoke>b__1d()

at Microsoft.ClearScript.ScriptEngine.ScriptInvoke[T](Func`1 func)

at Microsoft.ClearScript.Windows.WindowsScriptEngine.ScriptInvoke[T](Func`1 func)

at Microsoft.ClearScript.Windows.WindowsScriptEngine.Execute(String documentName, String code, Boolean evaluate, Boolean discard)

at (Object , String )

at ..(Object oParam)

155610.027 5 4 2 note If this error persists try using Windows Scripting Host engine, by adding this entry to [moduleRunScript] section of VG.INI : Engine=WSH

155610.027 5 4 2 Run VBScript module using WSH instead as ClearScript error

155610.029 5 4 2 runscr start - Run_VBS_UsingWSH C:\Program Files (x86)\VoiceGuide\temp\vbs_4_1.vbs

I found both of temporary vbs files.

where is problem source?

[SupportTeam]

This is exactly the same VBScript module code that you have been using successfully only a few days ago, and have posted traces of it running successfully here:

http://voiceguide.com/forums/index.php?showtopic=12154

and here:

http://voiceguide.com/forums/index.php?showtopic=12116

What has changed on this system in the last few days that would prevent the VBScripts from running on this system? Were any anti-virus type applications installed?

If this problem report is from a different system that has this new system ever had any anti-virus type software installed on it that was not fully removed?

Also, in the first post of this thread you report that the temporary files were not being created, but then in the second post of this thread the temporary files are being created (and then are successfully ran when executed using the backup WSH (Windows Scripting Host) approach?)

What was changed on system that allowed the temporary files to be created?

Were some permissions changed, or was the VoiceGuide service ran under a different account, etc?

 

[invoso.com]

Hi,

 

second log file is from brand new system. New computer, no antivir, new instalation of VG.

 

 

no rules to find where is problem.

 

We are using vbscripts to record calls on other computers and it working properly but not in those two computers.

 

I come back to recovery point with vg 7.4. and again no temp file was created.

 

 

Have You any suggestion how to proceed installation to achieve properly worked system?

 

windows 7 proff., postgres odbc, no antivir, no windows defender, vg 7.4.

[invoso.com]

one more try.

 

same new server.

130011.037 6 vgEngine version : 7.4.5546.36085 (RELEASE Build)
130011.037 6 Compiled on : 09-Mar-15 20:02:50.85

 

 

temp file created. no action (bridge_connect)

vgEngine.txt

1117_ktTel.zip

[invoso.com]

Hi,

we found one dependence, on third test computer we haven't install any windows update and vbs working in VG script.

We don't know which update is source of VB script problems.

[SupportTeam]

Looking up your account details we can see that you have a number (over 10) of active systems that are able to use the 'Run VBScript' module to execute VBScripts, so the next step would be to see what could possibly be different about this new system that prevents the 'Run VBScript' module from running VBScripts.

 

Was the installer perhaps just ran directly and not by using the 'right click' -> 'Run as Administrator' option?

Is the VoiceGuide service set to 'Log On As' 'Local System' or some other user?

Perhaps some anti-virus application that were installed on this system before were not uninstalled fully?

If this is not a brand new Windows install on a clean hard disk we would recommend reformatting the hard disk and installing just Windows + Dialogic + VoiceGuide on the system.

 

In your last post you say that you have been able to get a working install on another computer (the 'third test computer').

Please just proceed with all outstanding Windows Updates on that system. We are not aware of any Windows Update that stops the 'Run VBScript' modules from working.