Joining Channels When One On Hold

[invoso.com]

we are creating PBX functionality forwarding call to other agent using vbscript

 

1. disconnect caller and agent 1.

set vg = CreateObject("vgServices.CommandLink")
vg.Record_Stop $RV[Conf_LineId_1]
vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]
vg.Script_Goto $RV[Conf_LineId_2],"kolejkowanie.vgs|caller_lineid","", ""
vg.Run_ResultReturn $RV_LINEID, "success"
vg.Run_ResultReturn $RV[Conf_LineId_2], "forward"
set vg = Nothing

caller ("success" path) is forwarded to play module to wait to next step (connection with agent 1 or 2)

 

2. after short conversation between agents, agent choosing 1. to back to client or 2. to connect Agent 2 wit client.

 

option connect with agent 2 working properly (connecting immediately):

set vg = CreateObject("vgServices.CommandLink")
vg.RvSet_RvList $RV[caller_lineid], "[other_agent_tel]{$RV[other_agent_tel]}[other_agent_line_id]{$RV[Conf_LineId_2]}"
vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]
vg.Bridge_Connect $RV[caller_lineid], $RV[Conf_LineId_2]
vg.Script_Goto $RV[caller_lineid],"kolejkowanie.vgs","forward_to_other_agent", ""
vg.Script_Goto $RV_LINEID,"termination.vgs","", ""
set vg = Nothing

 

 

but back connection Agent 1 to client working only after play all prompts (5 replays) in play module (MoH)

 

set vg = CreateObject("vgServices.CommandLink")
vg.Bridge_Disconnect $RV_LINEID, $RV[Conf_LineId_2]
vg.Script_Goto $RV[Conf_LineId_2],"kolejkowanie.vgs","drop_call", ""
vg.Bridge_Connect $RV_LINEID, $RV[caller_lineid]
vg.Admin_TraceLogAdd $RV_LINEID, 0, "rec_2lines $RV[session_id] call"
strRet = vg.Record_2Lines_Start($RV_LINEID, $RV_LINEID, $RV[caller_lineid], "$RV[session_id]_rd.wav", "")
vg.Admin_TraceLogAdd $RV_LINEID, 0, "rec_2lines $RV[session_id] returned"
vg.Run_ResultReturn $RV_LINEID, "Success"
set vg = Nothing

Can You explain why in second option vbscript waiting until end of prompts in play module?

 

[SupportTeam]

In the first script the line:

vg.Run_ResultReturn $RV[Conf_LineId_2], "forward"

should probably be removed. A 'Script_Goto' was jsut before issued to that line, and most likely the Run_ResultReturn is ignored anyway, but removing the Run_ResultReturn call will make it clearer what is happening in that script.

It is a bit hard to comment on your last question without seeing the script itself and the vgEngine trace file capturing the call, but most likely you would should issue a "Play_Stop" on $RV_LINEID, and then perhaps use a "Script_Goto" as well instead of the:

vg.Run_ResultReturn $RV_LINEID, "Success"

 

In general, when doing this type of operations from VBScript module, using "Script_Goto" is better as you can see in the VBScript code itself as to what module the scirpt will move onto next. So probably better if you just remove the Run_ResultReturn calls from your VBScript code and only use "Script_Goto" calls instead.