invoso.com Report post Posted 01/27/2016 08:33 AM 1. How to get other leg start conection timestamp as Variable using "transfer" module? I try to use status to choose path: on {OTHER_LEG_CONNECTED} goto [dialout connecting result fa= connected]on {OTHER_LEG_DISCONNECTED} goto [connecting result fa= busy]but VG shows something like: 092643.508 7 58 20 ktTel_MakeCall_Enqueue([502131638],CONNECT_IMMEDIATELY, 60,0,2,222054619,<calltype>DialAndConf</calltype><CallerId>222054619</CallerId>) call 092643.508 7 58 20 q_tel + cmd_MakeCall 0 [0,2,60,0,0][222054619|<calltype>DialAndConf</calltype><CallerId>222054619</CallerId>|502131638|CONNECT_IMMEDIATELY|] I think CONNECT_IMMEDIATELY cancelling other leg status detection. 2. How to transfer call like "blind transfer" in VBscript and follow Run_ResultReturn depend of call result? set vg = CreateObject("vgServices.CommandLink")vg.Dialer_MakeCall "0,5551234", "", "$RV_LINEID", ""vg.Run_ResultReturn $RV_LINEID, "Success"set vg = Nothing We need 3 data: 1. dialout status (connected, disconnected, timeout), 2. when dialout connected - start timestamp, 3. action path depending call status (connected, disconnected, timeout) Share this post Link to post
invoso.com Report post Posted 01/27/2016 09:55 AM Hi, I found "Dial And Conference" in transfer module should acting depend of transfer status (no "success" path) 103344.634 7 2 1 state [Dialout_Transfer_Target_blind] Blind Dial and Connect to 502131638 103344.634 7 2 1 t timer set 0 sec : EV_TIMEOUT_READYTOBEGINTRANSFER 103344.634 7 2 1 q_scr + evScriptEvent 9012 EV_TIMEOUT_READYTOBEGINTRANSFER 103344.634 7 2 1 q_scr run evScriptEvent sCode=[EV_TIMEOUT_READYTOBEGINTRANSFER] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:13|00:00:00.1550089 103344.635 7 2 1 se EV_TIMEOUT_READYTOBEGINTRANSFER 9012 0|0|0 || LineState=LS_XFER_1_START 103344.635 7 2 1 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,, 103344.635 7 2 1 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found 103344.635 7 2 1 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec) 103344.635 7 2 1 t timer set 30 sec : EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 103344.635 7 2 1 state [Dialout_Transfer_Target_blind] Blind Dial and Connect to 502131638 103344.635 7 2 1 dial IvrDevState strCID=[], strDialoutOptions=[<CallerId>$RV[CLIP_ID]</CallerId>] 103344.635 7 2 1 dial sCidSentThisCall=$RV[CLIP_ID] (extracted from strDialoutOptions) 103344.635 7 2 1 rv replace start [$RV[CLIP_ID]] 103344.635 7 2 1 rv replace end [222054619] 103344.635 7 2 1 dial sCidSentThisCall=[222054619] (post RV replace) 103344.635 7 2 1 rv replace start [<CallerId>$RV[CLIP_ID]</CallerId>] 103344.636 7 2 1 rv replace end [<CallerId>222054619</CallerId>] 103344.636 7 2 1 dial strDialoutOptions=[<CallerId>222054619</CallerId>] (post RV replace) 103344.636 7 2 1 outbound call announce message not defined. vgm=310 [Dialout_Transfer_Target_blind] 103344.636 7 2 1 setting CONNECT_IMMEDIATELY as iXferType = XT_DC_BLIND 103344.636 7 2 1 calling FindFreeLine 103344.636 7 Search for free ports in list [30,29,28,27,26,25,24,23,22,21,20] src=XferDialAndConf 103344.636 7 2 1 CallExistsOnLine true (connected) crn=280002a 103344.636 7 4 2 dial device [dxxxB1C2,dtiB1T2] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.636 7 7 3 dial device [dxxxB1C3,dtiB1T3] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.636 7 10 4 dial device [dxxxB1C4,dtiB1T4] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.636 7 13 5 dial device [dxxxB2C1,dtiB1T5] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.636 7 16 6 dial device [dxxxB2C2,dtiB1T6] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.637 7 19 7 dial device [dxxxB2C3,dtiB1T7] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.637 7 22 8 dial device [dxxxB2C4,dtiB1T8] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.637 7 25 9 dial device [dxxxB3C1,dtiB1T9] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.637 7 28 10 dial device [dxxxB3C2,dtiB1T10] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.637 7 31 11 dial device [dxxxB3C3,dtiB1T11] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.637 7 34 12 dial device [dxxxB3C4,dtiB1T12] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.637 7 37 13 dial device [dxxxB4C1,dtiB1T13] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.637 7 40 14 dial device [dxxxB4C2,dtiB1T14] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.637 7 43 15 dial device [dxxxB4C3,dtiB1T15] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.637 7 46 16 dial device [dxxxB4C4,dtiB1T16] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.637 7 49 17 dial device [dxxxB5C1,dtiB1T17] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.637 7 52 18 dial device [dxxxB5C2,dtiB1T18] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.638 7 55 19 dial device [dxxxB5C3,dtiB1T19] not in selection list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.638 7 58 20 dial FindFreeLine: reserving - found in comma delimited id list [,30,29,28,27,26,25,24,23,22,21,20,] 103344.638 7 2 1 dial found free dev=20 (iLid=2 => iLid_OutboundLeg= 58) 103344.638 7 2 1 dial str2LineRecordToThisFile=[] 103344.638 7 58 20 state [Dialout_Transfer_Target_blind] out_leg 1 => 20 502131638 103344.638 7 58 20 rv clear all 103344.638 7 58 20 Issue_MakeCall begin 103344.638 7 58 20 L1_set Dialing (iState=LS_NULL_AWAITINGCALLS) 103344.638 7 58 20 L2_set Running_Dialing (called from Issue_MakeCall) 103344.638 7 58 20 rvns add OutDial_Result|NOTCONTACTED 103344.638 7 58 20 ktTel_MakeCall_Enqueue([502131638],CONNECT_IMMEDIATELY, 60,0,2,222054619,<calltype>DialAndConf</calltype><CallerId>222054619</CallerId>) call 103344.639 7 58 20 q_tel + cmd_MakeCall 0 [0,2,60,0,0][222054619|<calltype>DialAndConf</calltype><CallerId>222054619</CallerId>|502131638|CONNECT_IMMEDIATELY|] 103344.639 7 2 1 moh file not specified 103344.639 8 58 20 q_tel run cmd_MakeCall 0 00:00:00 max:30|00:00:01.3230756 103344.639 7 2 1 t timer set 3600 sec : EV_TIMEOUT_HANGUP 103344.639 7 58 20 t timer set 3600 sec : EV_TIMEOUT_HANGUP 103344.639 7 2 1 sRvOutboundLeg=, strDialoutOptions=<CallerId>222054619</CallerId> 103344.639 7 2 1 outbound leg is non-analog. 'Connect immediately' call progress option selected 103344.639 7 58 20 bridge immediately and go down success path as isdn or VoIP used. 103344.639 7 2 1 TwoCalls_Bridge 2<=>58 (dtiB1T1<=>dtiB1T20) 103344.639 7 2 1 TwoCalls_Bridge iConferenceOtherLegLid_crn set to crn_CurrentConnected 280002a 103344.639 7 58 20 TwoCalls_Bridge iConferenceOtherLegLid_crn set to crn_CurrentMakeCallAttempt 0 103344.639 7 2 1 rvns add TsRoutedTo|58 103344.639 7 58 20 rvns add TsRoutedTo|2 103344.640 7 58 20 rvns add Conf_DevName_1|dtiB1T1 103344.640 7 58 20 rvns add Conf_LineId_1|2 103344.640 7 58 20 rvns add Conf_LineNbr_1|1 103344.640 7 58 20 rv add Conf_DevName_2|dtiB1T20 103344.640 7 58 20 rv add Conf_LineId_2|58 103344.641 7 58 20 rv add Conf_LineNbr_2|20 103344.641 8 58 20 ev ktTel_Completion (genericEv) 10000 0,Completion_MakeCall, crn=280002b, 41943083,0,0,502131638,222054619,<result>ok</result><crn>41943083</crn><crnx>280002b</crnx> 103344.641 7 2 1 rvns add Conf_DevName_1|dtiB1T1 103344.641 8 58 20 WARN ListEvents_Add clsCdrBag for crn 0x280002b not found 103344.641 7 2 1 rvns add Conf_LineId_1|2 103344.641 8 58 20 q_scr + evktTelCompletion 0 Completion_MakeCall 103344.641 7 2 1 rvns add Conf_LineNbr_1|1 103344.641 7 2 1 rv add Conf_DevName_2|dtiB1T20 103344.641 7 2 1 rv add Conf_LineId_2|58 103344.642 7 2 1 rv add Conf_LineNbr_2|20 103344.642 7 2 1 rvns add Dialout_Transfer_Target_blind_DevName_1|dtiB1T1 103344.642 7 2 1 rvns add Dialout_Transfer_Target_blind_LineId_1|2 103344.642 7 2 1 rvns add Dialout_Transfer_Target_blind_LineNbr_1|1 103344.642 7 2 1 rv add Dialout_Transfer_Target_blind_DevName_2|dtiB1T20 103344.642 7 2 1 rv add Dialout_Transfer_Target_blind_LineId_2|58 103344.643 7 2 1 rv add Dialout_Transfer_Target_blind_LineNbr_2|20 103344.643 7 q_tel + cmd_TsRoute 0 [0,0,0,0,0][dtiB1T1||dtiB1T20||] 103344.643 7 2 1 tsroute dtiB1T1<=>dtiB1T20 SC_FULLDUP returned 103344.643 7 58 20 state from iLineId : vgmidx=310, strVgmTitle=Dialout_Transfer_Target_blind 103344.643 7 2 1 state [Dialout_Transfer_Target_blind] in_leg 1 <=> 20 502131638 103344.643 7 58 20 state [Dialout_Transfer_Target_blind] out_leg 1 <=> 20 502131638 103344.643 8 q_tel run cmd_TsRoute 0 00:00:00 max:30|00:00:01.3230756 103344.643 7 2 1 Start2LineRecordIfRequried str2LineRecordToThisFile is empty 103344.644 7 58 20 q_scr run evktTelCompletion sCode=[Completion_MakeCall] iActionID=0, crn=0 [41943083|0|0|0|0][502131638|222054619|<result>ok</result><crn>41943083</crn><crnx>280002b</crnx>|||] 00:00:00.0020001 max:13|00:00:00.1550089 103344.644 7 58 20 OnCompletion_ktTel_MakeCall sRet=[<result>ok</result><crn>41943083</crn><crnx>280002b</crnx>] sCidSentThisCall=[222054619] 103344.644 7 58 20 set crn_CurrentMakeCallAttempt to: 280002b 103344.644 7 58 20 state [Dialout_Transfer_Target_blind] out_leg 1 <=> 20 502131638 . 103344.653 19 58 20 ev CallState GCEV_DIALING, crn=280002b, iEvent=0 ,16,0,16, s1:, s2:, s3:]. build_date: 03-Nov-15 22:41:38.24 103344.653 19 58 20 q_scr + evCallState 0 GCEV_DIALING 103344.653 7 58 20 q_scr run evCallState sCode=[GCEV_DIALING] iActionID=0, crn=280002b [16|0|16|0|0][|||||] 00:00:00 max:13|00:00:00.1550089 103344.653 7 58 20 callstate crn_event=280002b 0|GCEV_DIALING state=16|Dialing calldirection=0 gcCallState=16 [||], ScriptState=LS_XFER_7_WAITOUTCOMEOUTGOINGCALL_DIALINGSIDE 103344.653 7 58 20 LineEvCallState L1_current=Dialing crn_event=280002b,ev=0,GCEV_DIALING,0, sParam1= 103344.653 7 58 20 LineEvCallState LINECALLSTATE_DIALING begin 103344.653 7 58 20 state [Dialout_Transfer_Target_blind] out_leg 1 <=> 20 502131638 .. 103344.653 7 58 20 t timer set 120 sec : EV_TIMEOUT_AFTERDIALING_AWAIT 103345.777 19 58 20 ev Dialogic 2081,GCEV_ALERTING, crn=280002b, 2081,0,0,,, 103345.777 19 58 20 rvns add OutDial_Result|NOANSWER 103345.777 19 58 20 L1_set Alerting (iState=LS_XFER_7_WAITOUTCOMEOUTGOINGCALL_DIALINGSIDE) 103345.777 19 58 20 state [Dialout_Transfer_Target_blind] out_leg 1 <=> 20 502131638 ... 103345.777 19 58 20 q_scr + evScriptEvent 2081 GCEV_ALERTING 103345.778 7 58 20 q_scr run evScriptEvent sCode=[GCEV_ALERTING] iActionID=0, crn=280002b [2081|0|0|0|0][|||||] 00:00:00.0010001 max:13|00:00:00.1550089 103345.778 7 58 20 se GCEV_ALERTING 2081 2081|0|0 || LineState=LS_XFER_7_WAITOUTCOMEOUTGOINGCALL_DIALINGSIDE 103345.778 7 58 20 LsXfer_7_dc_WaitOutcomeOutgoingCall_OutLeg : 2081,GCEV_ALERTING,2081,0,0,,, 103345.778 7 58 20 LsXfer_7_dc_WaitOutcomeOutgoingCall_OutLeg pass event to InLeg. sCode=GCEV_ALERTING 103345.778 7 2 1 q_scr + evScriptEvent 2081 OTHER_LEG_GCEV_ALERTING 103345.778 7 2 1 q_scr run evScriptEvent sCode=[OTHER_LEG_GCEV_ALERTING] iActionID=0, crn=0 [2081|0|0|0|0][|||||] 00:00:00 max:13|00:00:00.1550089 103345.778 7 2 1 se OTHER_LEG_GCEV_ALERTING 2081 2081|0|0 || LineState=LS_XFER_9_WAITENDCALL_RequestXferSide 103345.778 7 2 1 LsXfer_9_WaitEndCall_InLeg : 2081(EV_UNKNOWN_2081),OTHER_LEG_GCEV_ALERTING,2081,0,0,,, (iModuleIdx=310) 103345.778 7 2 1 LsXfer_9_WaitEndCall_InLeg OTHER_LEG_ type event 103345.778 7 2 1 LsXfer_9_WaitEndCall_InLeg leg2 type event unhandled 103352.638 19 58 20 ev CallState GCEV_CONNECTED, crn=280002b, iEvent=0 ,256,2,4, s1:, s2:, s3:]. build_date: 03-Nov-15 22:41:38.24 103352.638 19 58 20 q_scr + evCallState 0 GCEV_CONNECTED 103352.638 7 58 20 q_scr run evCallState sCode=[GCEV_CONNECTED] iActionID=0, crn=280002b [256|2|4|0|0][|||||] 00:00:00 max:13|00:00:00.1550089 103352.638 7 58 20 callstate crn_event=280002b 0|GCEV_CONNECTED state=256|Connected calldirection=2 gcCallState=4 [||], ScriptState=LS_XFER_7_WAITOUTCOMEOUTGOINGCALL_DIALINGSIDE 103352.638 7 58 20 LineEvCallState L1_current=Alerting crn_event=280002b,ev=0,GCEV_CONNECTED,2, sParam1= 103352.638 7 58 20 LineEvCallState LINECALLSTATE_CONNECTED begin 103352.639 7 58 20 set crn_connected=280002b (called from LINECALLSTATE_CONNECTED) 103352.639 7 58 20 L1_set Connected (iState=LS_XFER_7_WAITOUTCOMEOUTGOINGCALL_DIALINGSIDE) 103352.639 7 58 20 state [Dialout_Transfer_Target_blind] out_leg 1 <=> 20 502131638 ... connected 103352.639 7 58 20 rv add $RV_STARTTIME|2016-01-27 10:33:52 103352.639 7 58 20 rv add $RV_DEVICEID|58 103352.639 7 58 20 rv add DlgcVoice|dxxxB5C4 103352.639 7 58 20 rv add DlgcNetwork|dtiB1T20 103352.639 7 58 20 rv add $RV_CIDNAME| 103352.640 7 58 20 rv add DNIS| 103352.640 7 58 20 rv add ISDN_SETUP| 103352.640 7 58 20 rvns add PathApp|C:\Program Files (x86)\VoiceGuide 103352.640 7 58 20 rvns add PathVoiceGuide|C:\Program Files (x86)\VoiceGuide 103352.640 7 58 20 rv ScriptsPath could not be set as LineState[iLineId].iVgsIdx = 0 in InitSeedRvs 103352.640 7 58 20 rv add $RV_DIALEDNUMBER|502131638 103352.640 7 58 20 LineEvCallState_Connected_OutBound crn=280002b, L2script=Running_Dialing 103352.641 7 58 20 rvns add OutDial_Result|ANSWERED 103352.641 7 58 20 L2_set Running_Normal (called from LineEvCallState_Connected_OutBound) 103352.641 7 58 20 cCallCdrData.dateCallAnswerTime already set to 2016-01-27 10:33:52 103352.641 7 58 20 connected event : this is the outgoing leg of trombone transfer (state=waitoutcome) 103352.641 7 58 20 q_scr + evScriptEvent 0 CONNECTED 103352.641 7 58 20 q_scr run evScriptEvent sCode=[CONNECTED] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:13|00:00:00.1550089 103352.641 7 58 20 se CONNECTED 0 0|0|0 || LineState=LS_XFER_7_WAITOUTCOMEOUTGOINGCALL_DIALINGSIDE 103352.641 7 58 20 LsXfer_7_dc_WaitOutcomeOutgoingCall_OutLeg : 0,CONNECTED,0,0,0,,, 103352.641 7 58 20 iOtherLegLid=2, [iOtherLegLid].vgm=310 103352.641 7 58 20 LsXfer_7_dc_WaitOutcomeOutgoingCall_OutLeg set iState to LS_XFER_9_WAITENDCALL_DialingSide upon CONNECT 103352.641 7 2 1 q_scr + evScriptEvent 0 OTHER_LEG_CONNECTED 103352.641 7 58 20 t timer clear (force=False) 103352.642 7 2 1 q_scr + evScriptEvent 0 XFER_ANN_ACCEPTED 103352.642 7 2 1 q_scr run evScriptEvent sCode=[OTHER_LEG_CONNECTED] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0010001 max:13|00:00:00.1550089 103352.642 7 2 1 se OTHER_LEG_CONNECTED 0 0|0|0 || LineState=LS_XFER_9_WAITENDCALL_RequestXferSide 103352.642 7 2 1 LsXfer_9_WaitEndCall_InLeg : 0(EV_UNKNOWN_0),OTHER_LEG_CONNECTED,0,0,0,,, (iModuleIdx=310) 103352.642 7 2 1 LsXfer_9_WaitEndCall_InLeg OTHER_LEG_ type event 103352.642 7 2 1 LsXfer_9_WaitEndCall_InLeg leg2 type event unhandled 103352.642 7 2 1 q_scr run evScriptEvent sCode=[XFER_ANN_ACCEPTED] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:13|00:00:00.1550089 103352.642 7 2 1 se XFER_ANN_ACCEPTED 0 0|0|0 || LineState=LS_XFER_9_WAITENDCALL_RequestXferSide 103352.642 7 2 1 LsXfer_9_WaitEndCall_InLeg : 0(EV_UNKNOWN_0),XFER_ANN_ACCEPTED,0,0,0,,, (iModuleIdx=310) 103352.642 7 2 1 call accepted on 2nd leg, while 1st leg alredy in LsXfer_9_WaitEndCall_InLeg 103352.642 7 2 1 TwoCalls_Bridge 2<=>58 (dtiB1T1<=>dtiB1T20) 103352.642 7 2 1 TwoCalls_Bridge iConferenceOtherLegLid_crn set to crn_CurrentConnected 280002a 103352.642 7 58 20 TwoCalls_Bridge iConferenceOtherLegLid_crn set to crn_CurrentConnected 280002a 103352.643 7 2 1 rvns add TsRoutedTo|58 103352.643 7 58 20 rvns add TsRoutedTo|2 103352.643 7 58 20 rvns add Conf_DevName_1|dtiB1T1 103352.643 7 58 20 rvns add Conf_LineId_1|2 103352.643 7 58 20 rvns add Conf_LineNbr_1|1 103352.643 7 58 20 rv add Conf_DevName_2|dtiB1T20 103352.643 7 58 20 rv add Conf_LineId_2|58 103352.643 7 58 20 rv add Conf_LineNbr_2|20 103352.644 7 2 1 rvns add Conf_DevName_1|dtiB1T1 103352.644 7 2 1 rvns add Conf_LineId_1|2 103352.644 7 2 1 rvns add Conf_LineNbr_1|1 103352.644 7 2 1 rv add Conf_DevName_2|dtiB1T20 103352.644 7 2 1 rv add Conf_LineId_2|58 103352.644 7 2 1 rv add Conf_LineNbr_2|20 103352.644 7 2 1 rvns add Dialout_Transfer_Target_blind_DevName_1|dtiB1T1 103352.645 7 2 1 rvns add Dialout_Transfer_Target_blind_LineId_1|2 103352.645 7 2 1 rvns add Dialout_Transfer_Target_blind_LineNbr_1|1 103352.645 7 2 1 rv add Dialout_Transfer_Target_blind_DevName_2|dtiB1T20 103352.645 7 2 1 rv add Dialout_Transfer_Target_blind_LineId_2|58 103352.645 7 2 1 rv add Dialout_Transfer_Target_blind_LineNbr_2|20 103352.646 7 q_tel + cmd_TsRoute 0 [0,0,0,0,0][dtiB1T1||dtiB1T20||] 103352.646 7 2 1 tsroute dtiB1T1<=>dtiB1T20 SC_FULLDUP returned 103352.646 7 58 20 state from iLineId : vgmidx=310, strVgmTitle=Dialout_Transfer_Target_blind 103352.646 8 q_tel run cmd_TsRoute 0 00:00:00 max:30|00:00:01.3230756 103352.646 7 2 1 state [Dialout_Transfer_Target_blind] in_leg 1 <=> 20 502131638 103352.646 7 58 20 state [Dialout_Transfer_Target_blind] out_leg 1 <=> 20 502131638 103352.646 7 2 1 Start2LineRecordIfRequried str2LineRecordToThisFile is empty 103357.219 19 58 20 ev CallState GCEV_DISCONNECTED, crn=280002b, iEvent=0 ,16384,528,64, s1:, s2:, s3:]. build_date: 03-Nov-15 22:41:38.24 103357.219 19 58 20 q_scr + evCallState 0 GCEV_DISCONNECTED 103357.219 7 58 20 q_scr run evCallState sCode=[GCEV_DISCONNECTED] iActionID=0, crn=280002b [16384|528|64|0|0][|||||] 00:00:00 max:13|00:00:00.1550089 103357.219 7 58 20 callstate crn_event=280002b 0|GCEV_DISCONNECTED state=16384|Disconnected calldirection=528 gcCallState=64 [||], ScriptState=LS_XFER_9_WAITENDCALL_DialingSide 103357.219 7 58 20 LineEvCallState L1_current=Connected crn_event=280002b,ev=0,GCEV_DISCONNECTED,528, sParam1= 103357.219 7 58 20 LineEvCallState LINECALLSTATE_DISCONNECTED begin 103357.219 7 58 20 TsReset [LineEvCallState_LINECALLSTATE_DISCONNECTED], OtherLegLid=2 103357.220 7 q_tel + cmd_TsReset 0 [0,0,0,0,0][dtiB1T20||dtiB1T1||] 103357.220 7 58 20 OtherLegLid_ClearBoth 58 2 caller:LineEvCallState_LINECALLSTATE_DISCONNECTED 103357.220 7 2 1 OtherLegLid_ClearBoth 58 2 caller:LineEvCallState_LINECALLSTATE_DISCONNECTED 103357.220 8 q_tel run cmd_TsReset 0 00:00:00 max:30|00:00:01.3230756 103357.220 7 58 20 send OTHER_LEG_DISCONNECTED to OtherLegLid=2 103357.220 7 2 1 q_scr + evScriptEvent 0 OTHER_LEG_DISCONNECTED 103357.220 7 58 20 L1_set Disconnected (iState=LS_XFER_9_WAITENDCALL_DialingSide) 103357.220 7 58 20 in LINECALLSTATE_DISCONNECTED iState=LS_XFER_9_WAITENDCALL_DialingSide 103357.220 7 58 20 HangupCall (LineEvCallState_DISCONNECTED) crn_in=280002b, L1=Disconnected, L2=Running_Normal, lPlayId=0, lRecId=0 103357.220 7 58 20 ccrn_connected=0, crn_NewCallArriving=0, crn_CurrentMakeCall=0, crn_InProcessOfReleasing=280002b 103357.220 7 58 20 rv add Hangup Source|LineEvCallState_DISCONNECTED 103357.221 7 58 20 HangupCall sScriptToRunOnHangup=[] 103357.221 7 58 20 no script running on this line. AfterHangup script will not be ran. 103357.221 7 58 20 rv add DropCall_Source| 103357.221 7 58 20 state Hanging up... [LineEvCallState_DISCONNECTED] 103357.221 7 58 20 logs not written as LogEntryWritten=1 103357.221 7 58 20 L2_set Idle_WaitingForNextCall (called from HangupCall) 103357.221 7 58 20 t timer set 3 sec : EV_TIMEOUT_AFTERIDLE_ALLOWOUT 103357.221 7 58 20 GoOnHoook_IssueDropCall start (crn_in=280002b, crn_connected=0, crn_makecall=0, crn_NewCallArriving=0, crn_InProcessOfReleasing=280002b, L1=Disconnected) 103357.221 7 58 20 t timer set 20 sec : EV_TIMEOUT_WAITFORIDLEAFTERDropCall 103357.222 7 58 20 set crn_InProcessOfReleasing=280002b 103357.222 7 58 20 not setting crn_CurrentConnected to 0 as crn_CurrentConnected=0 and evnt crn=280002b 103357.222 7 58 20 set crn_connected=0 (called from GoOnHoook_IssueDropCall) 103357.222 7 58 20 q_tel + cmd_DropCall 280002b [0,0,0,0,0][||||] 103357.222 7 58 20 GoOnHoook_IssueDropCall end 103357.222 7 2 1 q_scr run evScriptEvent sCode=[OTHER_LEG_DISCONNECTED] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0020001 max:13|00:00:00.1550089 103357.222 7 2 1 se OTHER_LEG_DISCONNECTED 0 0|0|0 || LineState=LS_XFER_9_WAITENDCALL_RequestXferSide 103357.222 7 2 1 LsXfer_9_WaitEndCall_InLeg : 0(EV_UNKNOWN_0),OTHER_LEG_DISCONNECTED,0,0,0,,, (iModuleIdx=310) 103357.222 7 2 1 LsXfer_9_WaitEndCall_InLeg OTHER_LEG_ type event 103357.222 7 2 1 LsXfer_9_WaitEndCall_InLeg end of call on leg2 type event 103357.223 7 2 1 path {OTHER_LEG_DISCONNECTED} found (at offset 76) 103357.223 7 2 1 FindNextVgmTitleInPathList: next module title is=[connecting result fa= busy] 103357.223 7 2 1 t timer clear (force=False) 103357.223 7 2 1 RunModule start Database Query, [connecting result fa= busy], iModuleIdx=261, previous: vgm=310, vgs=3:3 103357.223 7 2 1 state [connecting result fa= busy] DB Query VG is not looking for paths on following statuses: on {CONNECTED} goto [dialout connecting result fa= connected]on {OTHER_LEG_CONNECTED} goto [dialout connecting result fa= connected]on {ANSWERED} goto [dialout connecting result fa= connected]on {OTHER_LEG_ANSWERED} goto [dialout connecting result fa= connected] But properly following to next module using path: on {OTHER_LEG_DISCONNECTED} goto [connecting result fa= busy] WHY? Share this post Link to post
SupportTeam Report post Posted 01/27/2016 10:46 AM 1. How to get other leg start conection timestamp as Variable using "transfer" module? sReturnValue = vg.RvGet($RV[Conf_LineId_2], "RV_STARTTIME") 2. How to transfer call like "blind transfer" in VBscript and follow Run_ResultReturn depend of call result? The better approach is to stick to using the Transfer Module. It would be difficult to write a VBScript which does the event monitoring as well. We need 3 data:1 1. dialout status (connected, disconnected, timeout), sReturnValue = vg.RvGet($RV[Conf_LineId_2], "RV[OutDial_Result]") 2. when dialout connected - start timestamp, sReturnValue = vg.RvGet($RV[Conf_LineId_2], "RV_STARTTIME") 3. action path depending call status (connected, disconnected, timeout) VG is not looking for paths on following statuses: on {CONNECTED} goto [dialout connecting result fa= connected] on {OTHER_LEG_CONNECTED} goto [dialout connecting result fa= connected] on {ANSWERED} goto [dialout connecting result fa= connected] on {OTHER_LEG_ANSWERED} goto [dialout connecting result fa= connected] But properly following to next module using path: on {OTHER_LEG_DISCONNECTED} goto [connecting result fa= busy] WHY? Can you use a 'Monitored' transfer instead of 'Blind' ? Or maybe add a 'on {Success} goto [....]' path that takes you to a temporary module (eg a 'Play' that does not actually play anything) and have that module look out for "OTHER_LEG_" type events. Share this post Link to post
invoso.com Report post Posted 01/27/2016 11:02 AM Hi guys, Sorry, but we need to transfer voice from Other_Line to caller and this is possible in blind mode. VG should acting depend of status as VG declaring. Please fix this problem as is declared in manual. Using "success" path VG not analyzing call status but forwarding to next module. Success is not call status but only properly executed task in transfer module. Share this post Link to post
SupportTeam Report post Posted 01/28/2016 02:31 AM On Blind transfers the 'Success' path is taken regardless of call transfer outcome. On Blind transfers 'Success' state is reached as soon as destination number is dialed. If Blind transfer must be used, and you still want to later find out the transfer outcome then have you tried this suggestion: Or maybe add a 'on {Success} goto [....]' path that takes you to a temporary module (eg a 'Play' that does not actually play anything) and have that module look out for "OTHER_LEG_" type events. Could you please change script to use this approach and post trace capturing the transfer. Please ensure that the 'holding' Play module has the paths defined: on {OTHER_LEG_CONNECTED} goto [dialout connecting result fa= connected]on {OTHER_LEG_ANSWERED} goto [dialout connecting result fa= connected] on {OTHER_LEG_DISCONNECTED} goto [connecting result fa= busy] Share this post Link to post
invoso.com Report post Posted 01/28/2016 07:42 AM Why transfer module not acting as declared in VG Manual? When using a Dialogic card the following paths can also be specified in the module: BUSY number was busy FAX call was answered by a fax NOANSWER there was no answer NODIALTONE there was no dialtone NORINGBACK call was not answered and no ringback was heard OPERATOR SIT tone was heard indicating number is most likely disconnected CONNECT transfer completed successfully AM transfer completed successfully with Answering Machine answering the call. VOICE transfer completed successfully with a live Human answering the call. CADENCE transfer completed successfully based on cadence analysis. LOOPCURRENT transfer completed successfully based on loop current detection. Share this post Link to post
SupportTeam Report post Posted 01/28/2016 09:32 AM That section relates to analog systems only. NODIALTONE, NORINGBACK, CADENCE, LOOPCURRENT <- all these only apply to analog systems. The help file does not state that now and that section will need to be updated accordingly. Share this post Link to post
SupportTeam Report post Posted 01/28/2016 11:54 PM The new daily build version below should support a on {OTHER_LEG_CONNECTED} goto [...] path in the Transfer module. So you should be able to remain in the Transfer module without resorting to the "holding Play module" workaround. (the on {CONNECT} goto [...] path should now also work for ISDN transfers as well as analog) [old link removed] Please note that this is just a 'daily' build, not a fully tested release. Please post traces as before if you still encounter any problems. To change from one release of VoiceGuide v7 to another: 1. Stop VoiceGuide Service and exit all VoiceGuide programs. (eg Script Designer, Voicemail Manager, etc) and all other programs. 2. Run the VoiceGuide install and install into same directory as existing installation. (Do NOT uninstall the previous VoiceGuide installation). 3. Start VoiceGuide service. Running a VoiceGuide install over the top of an existing install will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, VmBoxList.xml, etc) and will not remove any of users script or sound files, and will not remove any log files etc Share this post Link to post
invoso.com Report post Posted 01/29/2016 01:03 PM Hi, it looks as VG working properly in blind option in evaluation mode. We start at weekend tests on production servers. Share this post Link to post
invoso.com Report post Posted 02/05/2016 09:15 AM HI, is that fix included in newest available VG version? or we should to install hdys version? Share this post Link to post
SupportTeam Report post Posted 02/05/2016 09:50 AM The changes outlined above are currently only available in the 'hdys' version. They will be included in other future releases at later time. Share this post Link to post
invoso.com Report post Posted 02/05/2016 10:03 AM Please add changes ti 7.4 version too Share this post Link to post
SupportTeam Report post Posted 02/05/2016 10:11 AM New features are only available in new version releases. The changes outlined above will be available in v7.5.2 onward. Share this post Link to post
