health4us Report post Posted 03/04/2004 06:11 PM When using the say number module for some reason VG wont say the numbers. It should have said 1234567890 but onle said "1" on this test. 191201.98 6 linedevstate 2048 0 0 191201.98 6 callstate OFFERING 65672 0 4 191201.98 6 No old processes from last call (could not obtain handle) 1976, 0 191201.98 6 Answer the call at 04-03-2004 19:12:01 191202.02 6 lineAnswer(65672) => 65655 191202.02 6 callinfo CALLEDID 191202.02 6 callinfo ORIGIN 191202.02 6 ring 0 191202.55 6 callstate CONNECTED 65672,1,0 191202.55 6 WorkingModeTAPI@Connected= 191202.55 6 WorkingModeScript@Connected= 191202.59 6 Inband detection not enabled 191202.59 6 StartLoadedVgs at 04-03-2004 19:12:02 191202.59 6 rv add [$RV_STARTTIME]{04-03-2004 19:12:02} 191202.59 6 rv add [$RV_DEVICEID]{6} 191202.59 6 rv add [$RV_CIDNAME]{} 191202.59 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 191202.61 6 rv add [$RV_CIDNUMBER]{} 191202.61 6 tapi Reply (LineEvReply) ok 65655 0 191202.61 6 callinfo MONITORMODES 191202.61 6 TimeoutClear 191202.61 6 [Set Sound Files] Evaluate ["C:\Program Files\VoiceGuide\System\voice_sue"] 191202.61 6 .Eval(Cstr("C:\Program Files\VoiceGuide\System\voice_sue")) 191202.61 6 AddRVns [Set Sound Files_Input]{"C:\Program Files\VoiceGuide\System\voice_sue"} 191202.61 6 AddRVns [Set Sound Files]{C:\Program Files\VoiceGuide\System\voice_sue} 191202.61 6 AddRVns [DIRSYSTEMVOICE]{C:\Program Files\VoiceGuide\System\voice_sue} 191202.61 6 Eval Expr result:[C:\Program Files\VoiceGuide\System\voice_sue] stored in $RV[DIRSYSTEMVOICE] 191202.61 6 path {C:\Program Files\VoiceGuide\System\voice_sue} not found 191202.61 6 TimeoutClear 191202.61 6 [Member Number] Number Input 191202.62 6 [Member Number] Playing (Sounds\input-access-code.wav) 191202.63 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\START\Sounds\input-access-code.wav] 191202.63 6 TimeoutClear 191202.63 6 wa(6970,54729600) 191202.63 6 callinfo MONITORMODES 191208.16 6 dtmf 1 (65672,49,2) 191208.16 6 ScriptEventCode 49 iLineState=1300 191208.16 6 LsGetNbrsPlayWelcMsg 1 191208.21 6 PlaySoundStop err=0 191208.21 6 [Member Number] Number Input 1 191208.21 6 path {1} not found 191208.21 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 191208.60 6 dtmf 2 (65672,50,2) 191208.60 6 ScriptEventCode 50 iLineState=1301 191208.60 6 LsGetNbrsRxDigits 2 191208.60 6 [Member Number] Number Input 12 191208.60 6 path {12} not found 191208.60 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 191209.06 6 dtmf 3 (65672,51,2) 191209.06 6 ScriptEventCode 51 iLineState=1301 191209.06 6 LsGetNbrsRxDigits 3 191209.08 6 [Member Number] Number Input 123 191209.08 6 path {123} not found 191209.08 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 191209.69 6 dtmf 4 (65672,52,2) 191209.69 6 ScriptEventCode 52 iLineState=1301 191209.69 6 LsGetNbrsRxDigits 4 191209.69 6 [Member Number] Number Input 1234 191209.69 6 path {1234} not found 191209.69 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 191210.15 6 dtmf 5 (65672,53,2) 191210.15 6 ScriptEventCode 53 iLineState=1301 191210.15 6 LsGetNbrsRxDigits 5 191210.15 6 [Member Number] Number Input 12345 191210.15 6 path {12345} not found 191210.15 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 191210.67 6 dtmf 6 (65672,54,2) 191210.67 6 ScriptEventCode 54 iLineState=1301 191210.67 6 LsGetNbrsRxDigits 6 191210.67 6 [Member Number] Number Input 123456 191210.67 6 path {123456} not found 191210.67 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 191211.39 6 dtmf 7 (65672,55,2) 191211.39 6 ScriptEventCode 55 iLineState=1301 191211.39 6 LsGetNbrsRxDigits 7 191211.39 6 [Member Number] Number Input 1234567 191211.39 6 path {1234567} not found 191211.39 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 191211.91 6 dtmf 8 (65672,56,2) 191211.91 6 ScriptEventCode 56 iLineState=1301 191211.91 6 LsGetNbrsRxDigits 8 191211.92 6 [Member Number] Number Input 12345678 191211.92 6 path {12345678} not found 191211.92 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 191212.48 6 dtmf 9 (65672,57,2) 191212.48 6 ScriptEventCode 57 iLineState=1301 191212.48 6 LsGetNbrsRxDigits 9 191212.48 6 [Member Number] Number Input 123456789 191212.48 6 path {123456789} not found 191212.48 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 191213.02 6 dtmf 0 (65672,48,2) 191213.02 6 ScriptEventCode 48 iLineState=1301 191213.02 6 LsGetNbrsRxDigits 0 191213.02 6 [Member Number] Number Input 1234567890 191213.02 6 path {1234567890} not found 191213.02 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 191215.42 6 dtmf * (65672,42,2) 191215.44 6 ScriptEventCode 42 iLineState=1301 191215.44 6 LsGetNbrsRxDigits * 191215.44 6 path {*} not found 191215.44 6 TimeoutClear 191215.44 6 rv add [Member Number]{1234567890} 191215.44 6 fn PlaySoundStartNumbers Sounds\record-number-youhaveenteredthefollowingEXTnumber.wav, Sounds\record-number-press1ifcorrect.wav, 1234567890, Digits 191215.44 6 sVbsFunctionToUse=Digits 191215.49 6 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_6_SayNumber.vbs) 191215.53 6 cl Play_Start C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\START\Sounds\record-number-youhaveenteredthefollowingEXTnumber.wav,1.wav,2.wav,3.wav,4.wav,5.wav,6.wav,7.wa ,8.wav,9.wav,0.wav,C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\START\Sounds\record-number-press1ifcorrect.wav 191215.66 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\START\Sounds\record-number-youhaveenteredthefollowingEXTnumber.wav,C:\Program Files\VoiceGuide\System\voice_sue\1.wav,2.wav,3.wav,4.wav,C:\Program Files\VoiceGuide\System\voice_sue\5.wav,6.wav,7.wav,8.wav,C:\Program Files\VoiceGuide\System\voice_sue\9.wav,0.wav,C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\START\Sounds\record-number-press1ifcorrect.wav] 191215.66 6 TimeoutClear 191215.66 6 wa(4480,56022501) 191215.67 6 callinfo MONITORMODES 191220.21 6 wb(56022501) 191220.29 6 Play End line[6] (id=560225) 191220.29 6 ScriptEventCode 8001 iLineState=1302 191220.29 6 LsGetNbrsPlayConfirm EV_PLAY_FINISHED 191220.29 6 TimeoutSet 10 EV_TIMEOUT_HANGUP 191220.30 6 TimeoutSet 6 EV_TIMEOUT_AWAITANSWER Share this post Link to post
SupportTeam Report post Posted 03/04/2004 11:19 PM This works fine on our test systems, with all the numbers read back OK (we changed voice directory as well). Can you plz post the script which you are using and which we can use to reproduce the problem. Share this post Link to post
health4us Report post Posted 03/05/2004 07:39 AM I tried again and the script was just 1 say numbers module only. It said the number "1" and that was it. Enclosed is the script also. 084019.75 6 linedevstate 2048 0 0 084019.75 6 callstate OFFERING 66168 0 4 084019.75 6 No old processes from last call (could not obtain handle) 276, 0 084019.75 6 Answer the call at 05-03-2004 08:40:19 084019.79 6 lineAnswer(66168) => 66185 084019.79 6 callinfo CALLEDID 084019.79 6 callinfo ORIGIN 084019.79 6 ring 0 084020.32 6 callstate CONNECTED 66168,1,0 084020.32 6 WorkingModeTAPI@Connected= 084020.32 6 WorkingModeScript@Connected= 084020.36 6 Inband detection not enabled 084020.36 6 StartLoadedVgs at 05-03-2004 08:40:20 084020.36 6 rv add [$RV_STARTTIME]{05-03-2004 08:40:20} 084020.36 6 rv add [$RV_DEVICEID]{6} 084020.36 6 rv add [$RV_CIDNAME]{} 084020.36 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 084020.36 6 rv add [$RV_CIDNUMBER]{} 084020.36 6 tapi Reply (LineEvReply) ok 66185 0 084020.37 6 TimeoutClear 084020.37 6 [TEST] Number Input 084020.37 6 [TEST] Playing (C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\input-access-code.wav) 084020.38 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\input-access-code.wav] 084020.39 6 TimeoutClear 084020.39 6 wa(6970,15805500) 084020.39 6 callinfo MONITORMODES 084020.39 6 callinfo MONITORMODES 084022.56 6 dtmf 1 (66168,49,2) 084022.56 6 ScriptEventCode 49 iLineState=1300 084022.56 6 LsGetNbrsPlayWelcMsg 1 084022.61 6 PlaySoundStop err=0 084022.61 6 [TEST] Number Input 1 084022.61 6 path {1} not found 084022.61 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 084022.91 6 dtmf 2 (66168,50,2) 084022.92 6 ScriptEventCode 50 iLineState=1301 084022.92 6 LsGetNbrsRxDigits 2 084022.92 6 [TEST] Number Input 12 084022.92 6 path {12} not found 084022.92 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 084023.68 6 dtmf 3 (66168,51,2) 084023.68 6 ScriptEventCode 51 iLineState=1301 084023.68 6 LsGetNbrsRxDigits 3 084023.68 6 [TEST] Number Input 123 084023.68 6 path {123} not found 084023.69 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 084024.14 6 dtmf 4 (66168,52,2) 084024.14 6 ScriptEventCode 52 iLineState=1301 084024.14 6 LsGetNbrsRxDigits 4 084024.14 6 [TEST] Number Input 1234 084024.14 6 path {1234} not found 084024.14 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 084024.43 6 dtmf 5 (66168,53,2) 084024.44 6 ScriptEventCode 53 iLineState=1301 084024.44 6 LsGetNbrsRxDigits 5 084024.44 6 [TEST] Number Input 12345 084024.44 6 path {12345} not found 084024.44 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 084024.70 6 dtmf 6 (66168,54,2) 084024.70 6 ScriptEventCode 54 iLineState=1301 084024.70 6 LsGetNbrsRxDigits 6 084024.70 6 [TEST] Number Input 123456 084024.70 6 path {123456} not found 084024.71 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 084025.12 6 dtmf 7 (66168,55,2) 084025.12 6 ScriptEventCode 55 iLineState=1301 084025.12 6 LsGetNbrsRxDigits 7 084025.12 6 [TEST] Number Input 1234567 084025.12 6 path {1234567} not found 084025.12 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 084025.39 6 dtmf 8 (66168,56,2) 084025.39 6 ScriptEventCode 56 iLineState=1301 084025.40 6 LsGetNbrsRxDigits 8 084025.40 6 [TEST] Number Input 12345678 084025.40 6 path {12345678} not found 084025.40 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 084025.65 6 dtmf 9 (66168,57,2) 084025.65 6 ScriptEventCode 57 iLineState=1301 084025.65 6 LsGetNbrsRxDigits 9 084025.65 6 [TEST] Number Input 123456789 084025.65 6 path {123456789} not found 084025.65 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 084025.98 6 dtmf 0 (66168,48,2) 084025.98 6 ScriptEventCode 48 iLineState=1301 084025.98 6 LsGetNbrsRxDigits 0 084025.98 6 [TEST] Number Input 1234567890 084025.99 6 path {1234567890} not found 084025.99 6 TimeoutSet 6 EV_TIMEOUT_ENTERDATA 084026.45 6 dtmf * (66168,42,2) 084026.45 6 ScriptEventCode 42 iLineState=1301 084026.45 6 LsGetNbrsRxDigits * 084026.45 6 path {*} not found 084026.45 6 TimeoutClear 084026.45 6 rv add [TEST]{1234567890} 084026.46 6 fn PlaySoundStartNumbers recruitment\incomingcall\record-number-youhaveenteredthefollowingEXTnumber.wav, recruitment\incomingcall\record-number-press1ifaccesscorrect.wav, 1234567890, Digits 084026.46 6 sVbsFunctionToUse=Digits 084026.52 6 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_6_SayNumber.vbs) 084026.56 6 cl Play_Start C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\record-number-youhaveenteredthefollowingEXTnumber.wav,1.wav,2.wav,3.wav,4.wav,5.wav,6.wav,7.wa ,8.wav,9.wav,0.wav,C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\record-number-press1ifaccesscorrect.wav 084026.58 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\record-number-youhaveenteredthefollowingEXTnumber.wav,C:\Program Files\VoiceGuide\system\voice\1.wav,2.wav,3.wav,4.wav,C:\Program Files\VoiceGuide\system\voice\5.wav,6.wav,7.wav,8.wav,C:\Program Files\VoiceGuide\system\voice\9.wav,0.wav,C:\Program Files\VoiceGuide\Scripts\recruitment\incomingcall\record-number-press1ifaccesscorrect.wav] 084026.58 6 TimeoutClear 084026.58 6 wa(4480,16425401) 084026.59 6 callinfo MONITORMODES 084031.13 6 wb(16425401) 084031.18 6 Play End line[6] (id=164254) 084031.18 6 ScriptEventCode 8001 iLineState=1302 084031.18 6 LsGetNbrsPlayConfirm EV_PLAY_FINISHED 084031.19 6 TimeoutSet 10 EV_TIMEOUT_HANGUP 084031.19 6 TimeoutSet 6 EV_TIMEOUT_AWAITANSWER test.zip Share this post Link to post
SupportTeam Report post Posted 03/06/2004 01:10 AM We can reproduce a similar looking trace on our test system if files: 2.wav, 3.wav, 4.wav, 6.wav, 7.wav, 8.wav are placed in VoiceGuide's home directory... but the sound files still get played OK - they are just taken from a different location... Do you have any of the sound files in VoiceGuide's main directory? I'd recommend searching your hard disk for any other places where files 2.wav, 3.wav, 4.wav, 6.wav, 7.wav, 8.wav are present and deleting any that are not in places where they should be, ie in places other then: C:\Program Files\VoiceGuide\System\voice C:\Program Files\VoiceGuide\System\voice_sue in the call which produced the trace you just posted did files: record-number-youhaveenteredthefollowingEXTnumber.wav 1.wav 5.wav 9.wav record-number-press1ifaccesscorrect.wav get played or did just 1.wav get played? Share this post Link to post
