iTime Report post Posted 03/21/2016 11:50 PM Hello VG Support, We have been using "WScript" for our scripts and are now trying to use Clear Script by changing the following lines in VG.INI: [moduleRunScript] UseSafeSubset=False Engine=WScript SaveToFile=True ----> [moduleRunScript] UseSafeSubset=False Engine=ClearScriptV8 SaveToFile=True But once the setting is changed (and the service is restarted), our script would not run, playing "The call cannot completed...." error prompt. Please see attached log: same configurations of same call in, except for the "RunScript Engine" setting. It looks like VG cannot find that "success" is returned after "CheckTaskType" VBScript runs if "Cscript" is used. Please advise. Thank you. CScriptIssue.zip Share this post Link to post
SupportTeam Report post Posted 03/22/2016 04:08 AM Suggest adding some Admin_TraceLogAdd calls in the VBScript to allow you to trace what is happening in the script. http://www.voiceguide.com/vghelp/source/html/com_admin_tracelogadd.htm The WScript version is setting the $RV[TTSSpeed] to a value of 0 : 162606.097 24 3 1 rem RvSet TTSSpeed, 0 162606.097 24 3 1 rv add TTSSpeed|0 but the ClearScript ran trace shows the $RV[TTSSpeed] is not set to any value: 162404.488 24 3 1 rem RvSet TTSSpeed, 162404.488 24 3 1 rv add TTSSpeed| So looks like something went wrong in the script earlier, and maybe the same reason is causing the final Run_ResultReturn to not be called. BTW. ClearScript and CScript are different ways of running VBScripts. CScript is not ClearScript. WScript trace: 162604.723 9 3 1 task runscr Run_VBS vgm=47, file=, engine=[WScript] 162604.723 9 3 1 runscr strIni_moduleRunScript_Engine=WScript 162604.723 9 3 1 state [CheckTaskType] RunScript vbs, onhold= 162604.731 9 3 1 rv replace start (strlen>500) 162604.735 9 rv dbg rv_retrieve did not find [UserID] 162604.736 9 rv dbg rv_retrieve did not find [AutoNotifyCallID] 162604.736 9 rv dbg rv_retrieve did not find [AutoNotifyMoveNotificationCallID] 162604.736 9 rv dbg rv_retrieve did not find [IsHiring] 162604.736 9 rv dbg rv_retrieve did not find [IsBroadcasting] 162604.736 9 3 1 saving script strIni_moduleRunScript_SaveToFile=True 162604.737 9 3 1 delete existing: C:\Program Files (x86)\VoiceGuide\temp\vbs_3_1.vbs 162604.740 21 3 1 ev CallState GCEV_ACCEPT, crn=8000001, iEvent=0 ,4,1,1, s1:, s2:, s3:]. build_date: 09-Mar-16 14:04:48.37 162604.740 21 3 1 q_scr + evCallState 0 GCEV_ACCEPT 162604.740 6 3 1 q_scr run evCallState sCode=[GCEV_ACCEPT] iActionID=0, crn=8000001 [4|1|1|0|0][|||||] 00:00:00 max:1|00:00:00 162604.740 6 3 1 callstate crn_event=8000001 0|GCEV_ACCEPT state=4|Accepted calldirection=1 gcCallState=1 [||], ScriptState=LS_RUN_WAITTILLFINISHED 162604.740 6 3 1 GCEV_ACCEPT and iIni_SIP_OnInviteSendTryingAndRinging=0 162604.740 6 3 1 LineEvCallState L1_current=Offered crn_event=8000001,ev=0,GCEV_ACCEPT,1, sParam1= 162604.741 6 3 1 LineEvCallState LINECALLSTATE_ACCEPTED begin 162604.760 9 3 1 script written to (overwriting previous): C:\Program Files (x86)\VoiceGuide\temp\vbs_3_1.vbs 162604.760 9 3 1 runscr waiting. wait=1 162604.761 9 3 1 moh file not specified 162604.762 9 3 1 runscr call Run_VBS_UsingExternalInterpreter 162604.764 9 3 1 runscr start - Run_VBS_UsingExternalInterpreter C:\Program Files (x86)\VoiceGuide\temp\vbs_3_1.vbs 162604.764 9 3 1 runscr on_hold_file=, iModuleIdx=47 162604.765 9 3 1 RunVbsFromFile_UseShellExecute [C:\Program Files (x86)\VoiceGuide\temp\vbs_3_1.vbs][] timeout=30 (vbsPath=C:\Program Files (x86)\VoiceGuide\temp), start (new Process) 162604.766 9 3 1 objProcess.Start call 162604.840 9 3 1 objProcess.Start returned. handle=5628, id=5044, hash=41291151, starttime=3/21/2016 4:26:04 PM, HasExited=False 162604.840 9 3 1 runscr objVbsOrExeProcess started [C:\Program Files (x86)\VoiceGuide\temp\vbs_3_1.vbs], handle=5628, id=5044 162604.862 9 3 1 runscr objVbsOrExeProcess.WorkingSet=2535424 162604.862 9 3 1 Run Script waiting. iRunWait=1 (process_handle=5628, id=5044) 162604.862 9 3 1 t timer set 1 sec : EV_TIMEOUT_CHECKONSTATE 162604.862 9 3 1 runscr Run_VBS_UsingExternalInterpreter returned 162605.650 23 3 1 timer EV_TIMEOUT_CHECKONSTATE 162605.650 23 3 1 q_scr + evScriptEvent 9007 EV_TIMEOUT_CHECKONSTATE 162605.650 6 3 1 q_scr run evScriptEvent sCode=[EV_TIMEOUT_CHECKONSTATE] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:1|00:00:00 162605.650 6 3 1 se EV_TIMEOUT_CHECKONSTATE 9007 0|0|0 || LineState=LS_RUN_WAITTILLFINISHED 162605.658 6 3 1 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE lCode2Str=EV_TIMEOUT_CHECKONSTATE 162605.678 6 3 1 IsProcessRunning current objVbsOrExeProcess (vbsrun) : id=5044, handle=5628, hash=41291151, hasExited=False, startTime=3/21/2016 4:26:04 PM, exitTime=notretrieved 162605.678 6 3 1 IsProcessRunning Process.HasExited is false (awaiting process end or COM function call) handle=5628, id=5044, StartTime=3/21/2016 4:26:04 PM 162605.678 6 3 1 .ExitTime returned error. 162605.678 6 3 1 LsRunWaitTillFinished: process still running 162605.678 6 3 1 t timer set 1 sec : EV_TIMEOUT_CHECKONSTATE 162606.084 24 rem remoting link constructor activated: vgServices_CommandLink 162606.088 24 3 1 rem RvSet IsMoveAutoNotify, false 162606.089 24 3 1 rv add IsMoveAutoNotify|false 162606.097 24 3 1 rem RvSet TTSSpeed, 0 162606.097 24 3 1 rv add TTSSpeed|0 162606.099 24 3 1 rem Run_ResultReturn [Success] 7 162606.099 24 3 1 q_scr + cmdRun_ResultReturn 0 162606.099 6 3 1 q_scr run cmdRun_ResultReturn sCode=[] iActionID=0, crn=0 [0|0|0|0|0][Success|||||] 00:00:00 max:1|00:00:00 162606.102 6 3 1 rv add CheckTaskType_ResultReturn|Success 162606.103 6 3 1 path {Success} found (at offset 3) 162606.107 6 3 1 FindNextVgmTitleInPathList: next module title is=[IsHiringRequested] ClearScript trace: 162404.386 23 3 1 task runscr Run_VBS vgm=47, file=, engine=[ClearScriptV8] 162404.386 23 3 1 runscr strIni_moduleRunScript_Engine=ClearScriptV8 162404.386 23 3 1 state [CheckTaskType] RunScript vbs, onhold= 162404.394 23 3 1 rv replace start (strlen>500) 162404.399 23 rv dbg rv_retrieve did not find [UserID] 162404.399 23 rv dbg rv_retrieve did not find [AutoNotifyCallID] 162404.399 23 rv dbg rv_retrieve did not find [AutoNotifyMoveNotificationCallID] 162404.399 23 rv dbg rv_retrieve did not find [IsHiring] 162404.399 23 rv dbg rv_retrieve did not find [IsBroadcasting] 162404.412 23 3 1 saving script strIni_moduleRunScript_SaveToFile=True 162404.441 23 3 1 script written to (new file): C:\Program Files (x86)\VoiceGuide\temp\vbs_3_1.vbs 162404.441 23 3 1 runscr waiting. wait=1 162404.442 23 3 1 moh file not specified 162404.442 23 3 1 runscr call ClearScript Execute 162404.442 23 3 1 runscr new VBScriptEngine call 162404.466 23 3 1 runscr .Execute call 162404.483 24 rem remoting link constructor activated: vgServices_CommandLink 162404.485 24 3 1 rem RvSet IsMoveAutoNotify, false 162404.486 24 3 1 rv add IsMoveAutoNotify|false 162404.488 24 3 1 rem RvSet TTSSpeed, 162404.488 24 3 1 rv add TTSSpeed| 162404.488 23 3 1 engineVbs dispose call 162404.490 23 3 1 runscr sModuleType=Run VB Script 162404.490 23 3 1 runscr .Execute returned. iRunWait=1 162404.490 23 3 1 runscr RunWait_1 script completed 162404.490 23 3 1 runscr sModuleClearScriptProcessWasCalledFrom is current module CheckTaskType, clearing setting (.iRunWait=1) 162404.490 23 3 1 runscr RunWait_1 taking fail path as script completed and no next module set 162404.496 23 3 1 HangupCall (RunModule_Script_AfterScriptStarted_2) crn_in=0, L1=Offered, L2=Running_BeforeAnswerCall, lPlayId=0, lRecId=0 Share this post Link to post
