Vbs Script Execution Problems

[EtikaSupport]

vgEngine version : 7.4.5653.39027 RELEASE pre75

We are experiencing a couple of problems with the execution of VBS scripts for outbound calls in the following scenarios:

(1) When a person answers and hangs up immediately, the onRetriesExhausted VBS script is not executed. The issue is virtually identical to the one described here:

http://voiceguide.com/forums/index.php?showtopic=12236

(2) For a no answer condition, VG attempts to execute the onRetriesExhausted VBS script but it fails. (We do not have a 'OnNotAnswered' set). The logs indicate that a temporary VBS file is created and it then tries to execute the VBS file. Unfortunately the temporary file simply contains the text 'notset' inside it rather than the original VBS script, so the execution appears to fail.

In order to isolate the root cause of the problem and eliminate any coding issues, I've simplified the VBS script so that it simply declares a variable and does nothing else. This simplified script produces the errors shown in the log file at timestamp 110627.393.

I've attached relevant log files, VBS file, as well as the temporary VBS file that VG is creating for execution.

I have also tried using the WSH engine as suggested in the log file. Again, the script fails to execute and the temporary VBS file contains "notset".

Based on the contents of the forum post on issue (1), I'm assuming that we may need to perform an upgrade to VG to resolve one or both of these issues. If that's the case, can you supply a link to a recent VG version containing the fix(es)?

Thanks in advance. Much appreciated.

Archive.zip

[SupportTeam]

Please update your system to this version of VoiceGuide:

 

[old link removed]

 

This version should resolve the onNoAnswer/onRetriesExhausted script issues that you encountered.

Please post traces as before if you still encounter issues.

 

 

To change from one release of VoiceGuide v7 to another:

1. Stop VoiceGuide Service and exit all VoiceGuide programs. (eg Script Designer, Tray Icon Service Monitor, etc) and all other programs.

2. Run the VoiceGuide install and install into same directory as existing installation. (Do NOT uninstall the previous VoiceGuide installation).

3. Start VoiceGuide service.

Running the VoiceGuide install program over the top of an existing VoiceGuide installation will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, VmBoxList.xml, etc) and will NOT remove any of users script or sound files, and will NOT remove any log files etc

[EtikaSupport]

Thanks for the reply. We will perform the upgrade next week and let you know how we go.

 

Thanks again!

[EtikaSupport]

We updated VoiceGuide today and resolved both of the issues. We found that we also had to update the Dialogic HMP VOIP drivers as well, as the new version of VoiceGuide was not working with the existing drivers on the server.

 

Thanks again for your assistance!

[SupportTeam]

OK, Thanks for letting us know that this issue is now resolved.