Recording Two Channels Same Time

[invoso.com]

We need to record separated channels to two files.

 

We try to use script below:

set vg = CreateObject("vgServices.CommandLink")

vg.Admin_TraceLogAdd $RV[Conf_LineId_1], 0, "rec_2lines $RV[session_id] call"

'strRet = vg.Record_2Lines_Start($RV[Conf_LineId_1], $RV[Conf_LineId_1], $RV[Conf_LineId_2], "C:\callrecord\$RV[session_id]_$RV_HH$RV_NN$RV_SS.wav", "")

vg.Record_Start $RV[Conf_LineId_1], "channel_L.wav", 0
vg.Record_Start $RV[Conf_LineId_2], "channel_R.wav", 0

'vg.Admin_TraceLogAdd $RV[Conf_LineId_1], 0, "rec_2lines $RV[session_id] returned"

vg.Run_ResultReturn $RV[Conf_LineId_1], "success"

set vg = Nothing

two test calls shows:

 

channel_L.wav is long 2,988 sec and no sound recorded (silence)

channel_R.wav has full record of Agent side conversation duration (32 sec).

1205_1415_vgEngine_kopia.zip

channel.L.wav

channel.R.wav

[SupportTeam]

Please post the ktTel trace file from 5th December for this system.We can then see what is happening on this system and comment.

[invoso.com]

attached

1205_ktTel.zip

[SupportTeam]

The recording on line 1 stopped due to silence being detected on that line:

 

819 135650.138 5076 3 ev TDX_RECORD (Record Completed)
820 135650.140 5076 2 termmask=TM_MAXSIL (hli->linedev=2)
821 135650.140 5076 2 Event_Silence begin
822 135650.140 5076 2 r Silence

 

Is it possible that there was silence on that line after the recording commenced?

 

You can try disabling silence detection in VG.INI, in section [PlayRecordConfig] set entry SilenceDetectLevel to 0, like this:

 

SilenceDetectLevel=0

 

Silence detection level setting (or disabling) can also be done from within the script. Please see: http://www.voiceguide.com/vghelp/source/html/modrecord.htm