Cannot Use Timeout>30 Secs In Supervised Transfer

[Guest Seth]

Hello,

 

Voiceguide seems to prematurely end calls if I use a supervised transfer, with a timeout length greater than 30 seconds. The error is ERROR 5.2.0 Error_ScriptEventCode: 0:6: Overflow state:1900 event:9012

. Below is a tracelog. Relevant lines are from 115330.39 to the end of tracelog.

 

115316.05 5 linedevstate 2048 0 0

115316.05 5 callstate OFFERING 65915 0 4

115316.05 5 Answer the call at 3/5/2004 11:53:16 AM

115316.07 5 lineAnswer(65915) => 66162

115316.07 5 callinfo CALLEDID

115316.07 5 callinfo ORIGIN

115316.07 5 ring 0

115316.63 5 callstate CONNECTED 65915,1,0

115316.63 5 WorkingModeTAPI@Connected=

115316.64 5 WorkingModeScript@Connected=

115316.69 5 Inband detection not enabled

115316.69 5 StartLoadedVgs at 3/5/2004 11:53:16 AM

115316.69 5 rv add [$RV_STARTTIME]{3/5/2004 11:53:16 AM}

115316.69 5 rv add [$RV_DEVICEID]{5}

115316.69 5 rv add [$RV_CIDNAME]{}

115316.69 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

115316.69 5 rv add [$RV_CIDNUMBER]{}

115316.70 5 tapi Reply (LineEvReply) ok 66162 0

115316.70 5 TimeoutClear

115316.70 5 [Office Hours Check] Evaluate [((($RV_DAY >= 1) and ($RV_DAY <= 4) and (($RV_HOUR >= 9) and ($RV_HOUR <= 16))) or ((($RV_DAY = 5) or ($RV_DAY = 7)) and (($RV_HOUR >= 9) and ($RV_HOUR <= 12)))) or $RV_LINEID = 8]

115316.70 5 RVreplace start: [((($RV_DAY >= 1) and ($RV_DAY <= 4) and (($RV_HOUR >= 9) and ($RV_HOUR <= 16))) or ((($RV_DAY = 5) or ($RV_DAY = 7)) and (($RV_HOUR >= 9) and ($RV_HOUR <= 12)))) or $RV_LINEID = 8]

115316.74 5 RVns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{3/5/2004 11:53:16 AM}[$RV_DEVICEID]{5}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}

115316.74 5 .Eval((((5 >= 1) and (5 <= 4) and ((11 >= 9) and (11 <= 16))) or (((5 = 5) or (5 = 7)) and ((11 >= 9) and (11 <= 12)))) or 5 = 8)

115316.75 5 AddRVns [Office Hours Check_Input]{(((5 >= 1) and (5 <= 4) and ((11 >= 9) and (11 <= 16))) or (((5 = 5) or (5 = 7)) and ((11 >= 9) and (11 <= 12)))) or 5 = 8}

115316.75 5 AddRVns [Office Hours Check]{True}

115316.75 5 Eval Expr result:[True]

115316.76 5 callinfo MONITORMODES

115316.76 5 TimeoutClear

115316.76 5 [Attend] Number Input

115316.76 5 [Attend] Playing (Attend.wav)

115316.80 5 PlaySoundStart ok [Attend.wav]

115316.80 5 TimeoutClear

115316.80 5 wa(36260,93921400)

115316.80 5 callinfo MONITORMODES

115319.88 5 dtmf 1 (65915,49,2)

115319.88 5 ScriptEventCode 49 iLineState=1300

115319.89 5 LsGetNbrsPlayWelcMsg 1

115319.94 5 PlaySoundStop err=0

115319.94 5 [Attend] Number Input 1

115319.94 5 rv add [Attend]{1}

115319.95 5 TimeoutClear

115319.95 5 [Office] Number Input

115319.99 5 [Office] Playing (Staff.wav)

115320.01 5 PlaySoundStart ok [staff.wav]

115320.01 5 TimeoutClear

115320.02 5 wa(33716,94243800)

115320.02 5 callinfo MONITORMODES

115323.25 5 dtmf 1 (65915,49,2)

115323.25 5 ScriptEventCode 49 iLineState=1300

115323.26 5 LsGetNbrsPlayWelcMsg 1

115323.31 5 PlaySoundStop err=0

115323.31 5 [Office] Number Input 1

115323.31 5 rv add [Office]{1}

115323.32 5 TimeoutClear

115323.32 5 [WhoIs] Playing

115323.32 5 [WhoIs] Playing (Caller.wav)

115323.37 5 PlaySoundStart ok [Caller.wav]

115323.37 5 TimeoutClear

115323.37 5 RunModule PLAY end

115323.37 5 wa(2360,94580300)

115323.38 5 callinfo MONITORMODES

115325.73 5 wb(94580300)

115325.80 5 Play End line[5] (id=945803)

115325.80 5 ScriptEventCode 8001 iLineState=1100

115325.81 5 LsPlayMsg EV_PLAY_FINISHED

115325.81 5 TimeoutSet 10 EV_TIMEOUT_HANGUP

115325.81 5 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE

115325.81 5 ScriptEventCode 9002 iLineState=1101

115325.81 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

115325.94 5 TimeoutClear

115325.94 5 [Caller] Recording

115325.95 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\beep1.wav]

115325.95 5 TimeoutClear

115325.96 5 wa(179,94838700)

115325.96 5 callinfo MONITORMODES

115326.16 5 wb(94838700)

115326.21 5 Play End line[5] (id=948387)

115326.21 5 ScriptEventCode 8001 iLineState=1200

115326.22 5 LsRecPlayBeep EV_PLAY_FINISHED

115326.22 5 RVreplace start: [$RV_LINEID.wav]

115326.22 5 RVns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{3/5/2004 11:53:16 AM}[$RV_DEVICEID]{5}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((5 >= 1) and (5 <= 4) and ((11 >= 9) and (11 <= 16))) or (((5 = 5) or (5 = 7)) and ((11 >= 9) and (11 <= 12)))) or 5 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{1}

115326.22 5 RVreplace end: [5.wav]

115326.23 5 rv add [Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav}

115326.32 5 RecSoundStart file[C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav] ok

115326.33 5 RecFile[C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav]

115326.33 5 TimeoutSet 4 EV_TIMEOUT_GOTOMODULE

115330.27 5 Timer fired EV_TIMEOUT_GOTOMODULE

115330.27 5 ScriptEventCode 9002 iLineState=1201

115330.27 5 LsRecRecording EV_TIMEOUT_GOTOMODULE

115330.33 5 RecSoundStop ok

115330.34 5 rv add [Caller_EndRecCause]{timeout}

115330.35 5 ScriptEventCode 8003 iLineState=5900

115330.37 5 TimeoutClear

115330.37 5 [CallDirect] Evaluate [$RV[Office]]

115330.37 5 RVreplace start: [$RV[Office]]

115330.37 5 RVns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{3/5/2004 11:53:16 AM}[$RV_DEVICEID]{5}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((5 >= 1) and (5 <= 4) and ((11 >= 9) and (11 <= 16))) or (((5 = 5) or (5 = 7)) and ((11 >= 9) and (11 <= 12)))) or 5 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{1}[Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav}[Caller_EndRecCause]{timeout}

115330.38 5 RVreplace end: [1]

115330.38 5 .Eval(1)

115330.39 5 AddRVns [CallDirect_Input]{1}

115330.39 5 AddRVns [CallDirect]{1}

115330.39 5 Eval Expr result:[1]

115330.41 5 TimeoutClear

115330.41 5 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

115330.81 5 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

115330.81 5 ScriptEventCode 9012 iLineState=1900

115330.81 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

115330.82 5 ERROR 5.2.0 Error_ScriptEventCode: 0:6: Overflow state:1900 event:9012

115330.82 5 rv add [Hangup Time]{3/5/2004 11:53:30 AM}

115330.82 5 Hanging up call... [Error_ScriptEventCode]

115330.83 5 RecSoundStop ok

115330.83 5 PlaySoundStop err=0

115330.83 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

115330.84 5 fnHangupCall end

115330.89 5 linedevstate 2048 0 0

115330.90 5 callstate IDLE 65915 0 0

115330.90 5 WorkingMode@Idle=

115330.90 5 TimeoutClear

115330.94 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

115330.94 5 tapi Reply (LineEvReply) ok 65574 0

115331.84 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE

115331.84 5 ScriptEventCode 9008 iLineState=900

115331.85 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

115331.85 5 ReinitTelephony due to IDLE

115331.85 5 tapic lineDeallocateCall(MainCall:65915) 0

115332.10 5 lineOpen(5)=>

115332.10 5 Waiting for a call...

115332.10 5 LineHandle=65724

115332.11 5 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

115335.18 5 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

115335.18 5 ScriptEventCode 9013 iLineState=900

[SupportTeam]

Please update the v5.2.1 install with the attached .exe

This should fix the bug you encountered.

VgMulti_5.2.1006.zip