DrDial_HealthAxis0 Report post Posted 01/30/2017 07:44 PM is there a way to use the record module in voice guide version 6.0.3101 to record the call as it is happening? Share this post Link to post
SupportTeam Report post Posted 01/30/2017 10:24 PM Recording the call is possible - both recording of the conversation between two bridged parties, and recording of both sides of Person<->IVR interaction. The Call record capacity depends on VoiceGuide version and license type. To record the conversation between two bridged parties the "Enterprise+Dialer" license is needed. To record both sides of Person<->IVR interaction the "Enterprise" license is needed and v7.5 or newer of VoiceGuide must be used. Please see: http://www.voiceguide.com/vghelp/source/html/com_record_2lines_start.htm v6.0.3101 is the version of the VoiceGuide Script Designer only. That script designer was used in VoiceGuide versions 7.4.x Share this post Link to post
