Problems With D/21d Card

[Guest alexieno]

Hi!

 

I have, as stated on the website, converted all sound files to mu law files.

But the same problem is still there:

Voice guide hangs up straight after answering a call, without running any voice files. I even tried it by replacing my voice files with the voice MuLaw 8kHz 8bit Mono files I downloaded from your website.

 

any help to solve the problem is much apreciated!

 

Here is a copy of the event trace log:

 

 

194346,00 0 dial callque update id=10 next call time 0403052143

194347,01 5 dial found entry: tel[219739] ann[NONE] vgs[C:\Programme\VoiceGuide\Scripts\VGCalltocustomer,reg[1].0900.vgs] am[C:\Programme\VoiceGuide\Scripts\VGCalltocustomer,reg[1].0900.vgs]

194347,01 5 Dialing: 219739

194347,02 5 MakeCall => 66459

194347,02 5 TapiCbTrigSet 66459 7002

194347,83 5 tapi Reply 66459 0

194347,83 5 TapiCbTrigClear

194347,84 5 linedevstate 2048 0 0

194347,84 5 callstate DIALTONE 66118 0 0

194347,85 5 callstate DIALING 66118 0 0

194347,85 5 callstate PROCEEDING 66118 0 0

194347,86 5 callinfo CALLEDID

194347,86 5 callinfo REASON

194347,87 5 Lev_CallerID [0000,]

194347,87 5 callinfo ORIGIN

194352,34 5 callstate CONNECTED 66118,1,0

194352,36 5 WorkingModeTAPI=

194352,37 5 WorkingModeScript=

194352,43 0 dial callque delete id=10

194352,47 5 Live person answered, starting C:\Programme\VoiceGuide\Scripts\VGCalltocustomer,reg[1].0900.vgs

194352,50 2 tr NewVgsVgm_Goto C:\Programme\VoiceGuide\Scripts\VGCalltocustomer,reg[1].0900.vgs,,,,,0

194352,54 0 LoadedVgs_Find C:\Programme\VoiceGuide\Scripts\VGCalltocustomer,reg[1].0900.vgs at idx=1

194352,57 5 cl NewVgsVgm_RunModule module not found:

194352,61 2 tr NewVgsVgm_Goto 1

194352,64 2 tr NewVgsVgm_Goto 2

194352,68 5 [Play 0] Playing

194352,72 5 [Play 0] Playing (C:\voice files\voice MuLaw\Voicemail Server\VmailSysWelc.wav)

194352,79 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32] file[C:\voice files\voice MuLaw\Voicemail Server\VmailSysWelc.wav]

194352,88 5 PlaySoundStart line[5] err=[0 wavec waveOutOpen(0x0, 0x0, 0x3af4850, 0x0, 0x0, 0x5) => 32 (WAVERR_BADFORMAT) - format query with wave mapped] [C:\Programme\VoiceGuide\system\voice\ErrorPlayingFile.wav]

194352,91 5 For Dialogic use: PCM 11Khz 8bit Mono

194352,94 5 Hanging up call... [srlib PlaySoundStart]

194352,98 5 RecSoundStop ok

194353,01 5 PlaySoundStop ok

194353,05 5 fnHangupCall end

194353,08 5 RunModule PLAY end

194353,11 2 tr NewVgsVgm_Goto end

194353,15 5 tapie PlayEnd old line=5 0 611517

194353,18 5 tapie PlayEnd old line=5 0 611517

194353,23 5 linedevstate 2048 0 0

194353,26 5 callstate IDLE 66118 0 0

194353,29 5 WorkingMode@Idle=

194353,33 5 tapi Reply 66033 0

194354,27 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

194354,31 5 ReinitTelephony due to IDLE start

194354,35 5 tapic lineDeallocateCall(MainCall:66118) 0

194354,58 5 lineOpen(5) => 0

194354,61 5 Waiting for a call...

194354,65 5 lineOpen(5)LineHandle=66169

195125,17 5 linedevstate 2048 0 0

195125,22 5 callstate OFFERING 66271 0 4

195125,27 5 callinfo CALLEDID

195125,30 5 callinfo ORIGIN

195125,35 5 ring 0

195131,20 5 ring 2

195131,23 5 Answer the call at 05.03.2004 19:51:31

195131,27 5 lineAnswer(66271) => 66015

195131,82 5 callstate CONNECTED 66271,1,0

195131,84 5 WorkingModeTAPI=

195131,89 5 WorkingModeScript=

195131,95 5 Inband detection not enabled

195131,00 5 StartLoadedVgs at 05.03.2004 19:51:31

195132,02 5 tapi Reply 66015 0

195132,09 5 [Play 0] Playing

195132,13 5 [Play 0] Playing (C:\voice files\voice MuLaw\Voicemail Server\VmailSysWelc.wav)

195132,17 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32] file[C:\voice files\voice MuLaw\Voicemail Server\VmailSysWelc.wav]

195132,21 5 PlaySoundStart line[5] err=[0 wavec waveOutOpen(0x0, 0x0, 0x3af4850, 0x0, 0x0, 0x5) => 32 (WAVERR_BADFORMAT) - format query with wave mapped] [C:\Programme\VoiceGuide\system\voice\ErrorPlayingFile.wav]

195132,25 5 For Dialogic use: PCM 11Khz 8bit Mono

195132,28 5 Hanging up call... [srlib PlaySoundStart]

195132,30 5 RecSoundStop ok

195132,35 5 PlaySoundStop ok

195132,38 5 fnHangupCall end

195132,42 5 RunModule PLAY end

195132,45 5 tapie PlayEnd old line=5 0 70928

195132,48 5 tapie PlayEnd old line=5 0 70928

195133,88 5 linedevstate 2048 0 0

195133,91 5 callstate IDLE 66271 0 0

195133,95 5 WorkingMode@Idle=

195133,99 5 tapi Reply 66050 0

195134,89 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

195134,92 5 ReinitTelephony due to IDLE start

195134,96 5 tapic lineDeallocateCall(MainCall:66271) 0

195135,20 5 lineOpen(5) => 0

195135,22 5 Waiting for a call...

195135,25 5 lineOpen(5)LineHandle=66101

195236,77 5 linedevstate 2048 0 0

195236,80 5 callstate OFFERING 66510 0 4

195236,85 5 callinfo CALLEDID

195236,89 5 callinfo ORIGIN

195236,92 5 ring 0

195242,79 5 ring 2

195242,82 5 Answer the call at 05.03.2004 19:52:42

195242,86 5 lineAnswer(66510) => 65811

195243,40 5 callstate CONNECTED 66510,1,0

195243,43 5 WorkingModeTAPI=

195243,47 5 WorkingModeScript=

195243,54 5 Inband detection not enabled

195243,57 5 StartLoadedVgs at 05.03.2004 19:52:43

195243,61 5 tapi Reply 65811 0

195243,64 5 [Play 0] Playing

195243,68 5 [Play 0] Playing (C:\voice files\voice MuLaw\Voicemail Server\VmailSysWelc.wav)

195243,72 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32] file[C:\voice files\voice MuLaw\Voicemail Server\VmailSysWelc.wav]

195243,76 5 PlaySoundStart line[5] err=[0 wavec waveOutOpen(0x0, 0x0, 0x3af4850, 0x0, 0x0, 0x5) => 32 (WAVERR_BADFORMAT) - format query with wave mapped] [C:\Programme\VoiceGuide\system\voice\ErrorPlayingFile.wav]

195243,79 5 For Dialogic use: PCM 11Khz 8bit Mono

195243,83 5 Hanging up call... [srlib PlaySoundStart]

195243,86 5 RecSoundStop ok

195243,90 5 PlaySoundStop ok

195243,93 5 fnHangupCall end

195243,97 5 RunModule PLAY end

195244,00 5 tapie PlayEnd old line=5 0 142481

195244,03 5 tapie PlayEnd old line=5 0 142481

195245,43 5 linedevstate 2048 0 0

195245,46 5 callstate IDLE 66510 0 0

195245,50 5 WorkingMode@Idle=

195245,55 5 tapi Reply 65913 0

195246,45 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

195246,48 5 ReinitTelephony due to IDLE start

195246,52 5 tapic lineDeallocateCall(MainCall:66510) 0

195246,74 5 lineOpen(5) => 0

195246,77 5 Waiting for a call...

195246,81 5 lineOpen(5)LineHandle=65862

[SupportTeam]

Are the Dialogic Wave drivers installed?

 

Have you tested the setup with the Talker32 sample app as per details in the installation Guide for Dialogic?

( http://voiceguide.com/vghelp/html/InstallDialogic.htm )

[Guest alexieno]

Hi!

 

I tried reinstalling wav driver, but still get same error:

what does inband detection not enabled mean...is that maybee the problem?

 

any help is much apreciated...

 

regards

Alex

 

222104,07 5 linedevstate 2048 0 0

222104,08 5 callstate OFFERING 66133 0 4

222104,11 5 callinfo CALLEDID

222104,12 5 callinfo ORIGIN

222104,12 5 ring 0

222110,18 5 ring 2

222110,18 5 Answer the call at 07.03.2004 22:21:10

222110,19 5 lineAnswer(66133) => 66116

222110,73 5 callstate CONNECTED 66133,1,0

222110,73 5 WorkingModeTAPI=

222110,75 5 WorkingModeScript=

222110,79 5 Inband detection not enabled

222110,83 5 StartLoadedVgs at 07.03.2004 22:21:10

222110,84 5 tapi Reply 66116 0

222110,85 5 [Play 1] Playing

222110,86 5 [Play 1] Playing (C:\voice files\converted voice files, receiving\1.wav)

222110,96 5 File not found [C:\voice files\converted voice files]

222111,07 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32] file[C:\Programme\VoiceGuide\system\voice\SoundFileNotFound.wav,C:\Programme\VoiceGuide\system\voice\1.wav]

222111,13 5 PlaySoundStart line[5] err=[0 wavec waveOutOpen(0x0, 0x0, 0x3af4850, 0x0, 0x0, 0x5) => 32 (WAVERR_BADFORMAT) - format query with wave mapped] [C:\Programme\VoiceGuide\system\voice\ErrorPlayingFile.wav]

222111,17 5 For Dialogic use: PCM 11Khz 8bit Mono

222111,21 5 Hanging up call... [srlib PlaySoundStart]

222111,24 5 RecSoundStop ok

222111,27 5 PlaySoundStop ok

222111,31 5 fnHangupCall end

222111,33 5 RunModule PLAY end

222111,37 5 tapie PlayEnd old line=5 0 736779

222111,39 5 tapie PlayEnd old line=5 0 736779

222112,76 5 linedevstate 2048 0 0

222112,79 5 callstate IDLE 66133 0 0

222112,82 5 WorkingMode@Idle=

222112,91 5 tapi Reply 66099 0

222113,84 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

222113,88 5 ReinitTelephony due to IDLE start

222113,91 5 tapic lineDeallocateCall(MainCall:66133) 0

222114,13 5 lineOpen(5) => 0

222114,16 5 Waiting for a call...

222114,18 5 lineOpen(5)LineHandle=66082

[SupportTeam]

Can you try installing v5.2.1 - that version will generate some more debugging which may help us with seeing exactly where the problem lies.

(although I'm pretty sure it's with the wave drivers)

 

Inband detection is something different - its optional communication from the switch which can be sent at beginning of call and can carry info like what number caller rung etc.