Installing Dialog Hmp Software

[Guest ThaoHuynh]

Hi VoiceGuide Team,

I have installed Dialogic HMP 3.0 drivers. But when i ran hpettool.exe to test for HPET compatability.

It has errored.

 

C:\Program Files (x86)\Dialogic\HMP\bin>hpettool.exe /t

Failed to extract driver package.

Failed to extract driver package.

Error: Failed to execute the command.

C:\Program Files (x86)\Dialogic\HMP\bin>

System: Windows 7 Professional Service Pack 1, 64 bit.

How can fix my problem?

Thank you your help,

Thao Huynh

[SupportTeam]

Few things to try:

 

Are you logged in as Administrator while running the hpettool.exe ?

 

Is the "Command Prompt" and "Admin" version of Command Prompt ?

 

As this is a 64 bit version of Windows then are you running the 64 bit version of the hpettool.exe ?

 

Most newer systems support the HPET timer, so if you are using a current version motherboard and CPU then most likely the HPET timer is supported. You may need to confirm if it is enabled in BIOS however.

[Guest ThaoHuynh]

I ran hpettool64 again and it's show "HPET is hardware & BIOS supported and is enabled on this system.". Does it work fine?

[SupportTeam]

Yes, that confirms HPET is enabled on this system.

[Guest ThaoHuynh]

Thank you so much