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Strange Vg Behavior

By invoso.com, in General

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invoso.com   

Posted 
151943.314   7  34  12 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.314   7  34  12       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.314   7  37  13 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.314   7  37  13       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.314   9  34  12       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:26|00:00:00.0400023
151943.315   9  34  12       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_GETNBRS_PLAYWELCOMEMSG
151943.315   9  34  12       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.315   9  34  12       L1_set Null (iState=LS_GETNBRS_PLAYWELCOMEMSG)
151943.315   9  37  13       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0010001 max:26|00:00:00.0400023
151943.315   9  37  13       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
151943.315   9  37  13       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.315   9  37  13       L1_set Null (iState=LS_PLAY_PLAYMSGFINISHED)
151943.314   7  40  14 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.315   7  40  14       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.315   7  43  15 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.315   7  43  15       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.315   9  40  14       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:26|00:00:00.0400023
151943.315   9  40  14       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
151943.316   9  40  14       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.316   9  40  14       L1_set Null (iState=LS_PLAY_PLAYMSGFINISHED)
151943.316   9  43  15       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0010000 max:26|00:00:00.0400023
151943.316   9  43  15       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
151943.316   9  43  15       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.316   9  43  15       L1_set Null (iState=LS_PLAY_PLAYMSGFINISHED)
151943.315   7  52  18 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.316   7  52  18       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.316   7  55  19 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.316   7  55  19       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.316   9  52  18       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:26|00:00:00.0400023
151943.316   9  52  18       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
151943.316   7  58  20 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.316   9  52  18       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.317   7  58  20       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.317   9  52  18       L1_set Null (iState=LS_PLAY_PLAYMSGFINISHED)
151943.317   7  61  21 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.317   9  55  19       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0010001 max:26|00:00:00.0400023
151943.317   7  61  21       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.317   9  55  19       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
151943.317   7  64  22 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.317   9  55  19       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.317   7  64  22       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.317   9  55  19       L1_set Null (iState=LS_PLAY_PLAYMSGFINISHED)
151943.317   7  67  23 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.317   9  58  20       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:26|00:00:00.0400023
151943.317   7  67  23       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.317   9  58  20       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
151943.317   7  70  24 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.317   9  58  20       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.317   7  70  24       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.317   9  58  20       L1_set Null (iState=LS_PLAY_PLAYMSGFINISHED)
151943.317   7  73  25 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.318   9  61  21       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0010001 max:26|00:00:00.0400023
151943.318   7  73  25       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.318   9  61  21       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
151943.318   7  76  26 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.318   9  61  21       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.318   7  76  26       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.318   9  61  21       L1_set Null (iState=LS_PLAY_PLAYMSGFINISHED)
151943.318   7  79  27 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.318   9  64  22       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0010001 max:26|00:00:00.0400023
151943.318   7  79  27       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.318   7  85  29 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.318   7  85  29       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.318   7  88  30 timer EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.318   7  88  30       q_scr +     evScriptEvent 9013 EV_TIMEOUT_AFTERIDLE_ALLOWOUT
151943.318   9  64  22       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
151943.319   9  64  22       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.319   9  64  22       L1_set Null (iState=LS_PLAY_PLAYMSGFINISHED)
151943.319   9  67  23       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0020001 max:26|00:00:00.0400023
151943.319   9  67  23       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
151943.319   9  67  23       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.319   9  67  23       L1_set Null (iState=LS_PLAY_PLAYMSGFINISHED)
151943.319   9  70  24       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0020001 max:26|00:00:00.0400023
151943.319   9  70  24       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
151943.319   9  70  24       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.319   9  70  24       L1_set Null (iState=LS_PLAY_PLAYMSGFINISHED)
151943.319   9  73  25       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0010000 max:26|00:00:00.0400023
151943.319   9  73  25       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
151943.319   9  73  25       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.320   9  73  25       L1_set Null (iState=LS_PLAY_PLAYMSGFINISHED)
151943.320   9  76  26       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0020001 max:26|00:00:00.0400023
151943.320   9  76  26       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
151943.320   9  76  26       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.320   9  76  26       L1_set Null (iState=LS_PLAY_PLAYMSGFINISHED)
151943.320   9  79  27       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0020001 max:26|00:00:00.0400023
151943.320   9  79  27       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
151943.320   9  79  27       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.320   9  79  27       L1_set Null (iState=LS_PLAY_PLAYMSGFINISHED)
151943.320   9  85  29       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0020001 max:26|00:00:00.0400023
151943.320   9  85  29       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_GETNBRS_RXDIGITS
151943.320   9  85  29       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.320   9  85  29       L1_set Null (iState=LS_GETNBRS_RXDIGITS)
151943.321   9  88  30       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERIDLE_ALLOWOUT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00.0030001 max:26|00:00:00.0400023
151943.321   9  88  30       se    EV_TIMEOUT_AFTERIDLE_ALLOWOUT 9013  0|0|0  || LineState=LS_PLAY_PLAYMSGFINISHED
151943.321   9  88  30       EV_TIMEOUT_AFTERIDLE_ALLOWOUT handler: clear .iDialoutID and .guidDialoutGuid
151943.321   9  88  30       L1_set Null (iState=LS_PLAY_PLAYMSGFINISHED)
151943.321   9  88  30 WARN  Clearing Rec settings as lRec_Id_InProcessOfStopping=0, lRec_Id=716234

VG unexpected start with something like above. Effect on channel 26, caller disconnected and Agent (channel 59) still active.

 

 

 

0512_ktTel.zip

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SupportTeam   

Posted

The quoted text is from a vgEngine trace, showing the end of system service restart done at around 3:39 PM

 

The attached 185MB text file is ktTel trace capturing the full day from 12th May, from system running version v7.5.5, and has no restart at the time.

 

So the quoted trace excerpt does not match the attached ktTel trace.

 

Neither the posted trace nor the attached file seem to show anything that can be related to statement "Effect on channel 26, caller disconnected and Agent (channel 59) still active."

 

When posting questions please include relevant traces and indicate the call and/or event in question.

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