invoso.com Report post Posted 06/02/2017 12:30 PM Is possible to create call to all CC group members and after first pick up call abandon others? We want to call agent group (several numbers) and wait until first answer in two versions: dialup and transfer. Share this post Link to post
SupportTeam Report post Posted 06/04/2017 08:39 AM Please update system to version below: [old link removed] This version will allow group calling by specifying multiple telephone numbers in the Transfer Call module's "Phone" text box, separated by the "&" character, like this: 5551111&5552222&5553333&555444 The above will result in the 4 numbers being dialed simultaneously, with caller only connected with the first party that answers. When that connection is made the other calls will be hung up. To change from one release of VoiceGuide v7 to another: 1. Stop VoiceGuide Service and exit all VoiceGuide programs. (eg Script Designer, Voicemail Manager, etc) and all other programs. 2. Run the VoiceGuide install and install into same directory as existing installation. (Do NOT uninstall the previous VoiceGuide installation). 3. Start VoiceGuide service. Running a VoiceGuide install over the top of an existing install will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, VmBoxList.xml, etc) and will not remove any of users script or sound files, and will not remove any log files etc. Share this post Link to post
SupportTeam Report post Posted 06/05/2017 10:52 AM This version now also supports Group Calling for calls loaded into the Dialer: [old link removed - please use newest version of VoiceGuide] The numbers to be dialed just need to be specified separated using the & character. eg: 5551111&5552222&5553333&555444 The above will result in the 4 numbers being dialed simultaneously, with the first party that answers allowed to continue with the call, and the other calls hung up when the first party answers. The "Transfer Call" module can now use the & separator between the phone numbers as well. Please note that Group Calls made using the Dialer will only have one entry in the "Call Tracking" table, and port selection is not supported. (Port Selection is supported for the Call Transfer module's Group Calling feature) Answering Machine detection should not be used on these calls. The 'Answering Machine' script should be set to disable Do the Group Calling features now meet your requirements? Please let us know if you have any questions/comments. Share this post Link to post
invoso.com Report post Posted 06/22/2017 10:33 AM Where is stored called number transfered with success? Share this post Link to post
SupportTeam Report post Posted 06/22/2017 11:45 AM The value of $RV_DIALEDNUMBER needs to be read from the line which the successful outgoing leg of the group transfer is using. When the first call is answered then the 2-line transfer is completed and the usual $RVs get set. $RV[Conf_LineId_2] will store the LineID of the outgoing leg of the call. So to query the $RV_DIALEDNUMBER value on that line the following VBScript can be used: set vg = CreateObject("vgServices.CommandLink") sReturnValue = vg.RvGet($RV[Conf_LineId_2], "RV_DIALEDNUMBER") vg.Run_ResultReturn $RV_LINEID, "[OtherLineConnectedNumber]{" & sReturnValue & "}" set vg = Nothing NOTE: In script above the RvGet call line uses: "RV_DIALEDNUMBER" and not "$RV_DIALEDNUMBER". (the "$" is omitted). If "$RV_DIALEDNUMBER" was used the the $RV_DIALEDNUMBER would have been replaced before the script is executed. Here are some trace excerpts showing this approach working: 213349.368 20 5 1 TwoCalls_Bridge (dtiB1T1<=>dtiB1T2) 213349.368 20 5 1 TwoCalls_Bridge iConferenceOtherLegLid_crn set to crn_CurrentConnected 6010005 213349.368 20 5 1 rvns add TsRoutedTo|8 213349.368 20 8 2 rvns add TsRoutedTo|5 213349.368 20 8 2 rvns add Conf_DevName_1|dtiB1T1 213349.369 20 8 2 rvns add Conf_LineId_1|5 213349.369 20 8 2 rvns add Conf_LineNbr_1|1 213349.369 20 8 2 rv add Conf_DevName_2|dtiB1T2 213349.369 20 8 2 rv add Conf_LineId_2|8 213349.369 20 8 2 rv add Conf_LineNbr_2|2 213349.369 20 5 1 rvns add Conf_DevName_1|dtiB1T1 213349.369 20 5 1 rvns add Conf_LineId_1|5 213349.369 20 5 1 rvns add Conf_LineNbr_1|1 213349.369 20 5 1 rv add Conf_DevName_2|dtiB1T2 213349.369 20 5 1 rv add Conf_LineId_2|8 213349.369 20 5 1 rv add Conf_LineNbr_2|2 213349.369 20 5 1 rvns add togroup_DevName_1|dtiB1T1 213349.369 20 5 1 rvns add togroup_LineId_1|5 213349.369 20 5 1 rvns add togroup_LineNbr_1|1 213349.369 20 5 1 rv add togroup_DevName_2|dtiB1T2 213349.369 20 5 1 rv add togroup_LineId_2|8 213349.369 20 5 1 rv add togroup_LineNbr_2|2 213349.370 13 5 1 state [see RV on other line] RunScript vbs, onhold= 213349.370 13 5 1 rv replace start ------------------------------ set vg = CreateObject("vgServices.CommandLink") sReturnValue = vg.RvGet($RV[Conf_LineId_2], "RV_DIALEDNUMBER") vg.Run_ResultReturn $RV_LINEID, "[OtherLineConnectedNumber]{" & sReturnValue & "}" set vg = Nothing ------------------------------ 213349.370 13 5 1 rv replace end [set vg = CreateObject("vgServices.CommandLink") sReturnValue = vg.RvGet(8, "RV_DIALEDNUMBER") vg.Run_ResultReturn 5, "[OtherLineConnectedNumber]{" & sReturnValue & "}" set vg = Nothing] 213349.380 32 rem remoting link constructor activated: vgServices_CommandLink 213349.381 32 8 2 rem RvGet RV_DIALEDNUMBER 213349.382 32 8 2 rv replace start [$RV_DIALEDNUMBER] 213349.382 32 8 2 rv replace end [5551234] 213349.382 32 5 1 rem Run_ResultReturn [[OtherLineConnectedNumber]{5551234}] 31 213349.382 32 5 1 q_scr + cmdRun_ResultReturn 0 213349.382 20 5 1 q_scr run cmdRun_ResultReturn sCode=[] iActionID=0, crn=0 [0|0|0|0|0][[OtherLineConnectedNumber]{5551234}|||||] 00:00:00 max:29|00:00:00.0278787 213349.383 13 5 1 engineVbs dispose call 213349.383 13 5 1 runscr sModuleType=Run VB Script 213349.383 13 5 1 runscr .Execute returned. iRunWait=1 213349.383 13 5 1 runscr RunWait_1 script completed 213349.383 13 5 1 runscr sModuleClearScriptProcessWasCalledFrom is current module see RV on other line, clearing setting (.iRunWait=1) 213349.383 13 5 1 runscr RunWait_1 bScriptHasSetNextModule was set. exiting thread. 213349.384 20 5 1 Run_ResultReturn_InqScr rv return 213349.384 20 5 1 rvns add OtherLineConnectedNumber|5551234 Share this post Link to post
SupportTeam Report post Posted 06/22/2017 12:50 PM This point build version now also creates these two $RVs when the 2-line transfer call is connected. These $RVs are also created on the first call from a group transfer is connected. $RV[Conf_ConnectedToNumber] and $RV[ModuleTitle_ConnectedToNumber] [old link removed] To change from one release of VoiceGuide v7 to another: 1. Stop VoiceGuide Service and exit all VoiceGuide programs. (eg Script Designer, Voicemail Manager, etc) and all other programs. 2. Run the VoiceGuide install and install into same directory as existing installation. (Do NOT uninstall the previous VoiceGuide installation). 3. Start VoiceGuide service. Running a VoiceGuide install over the top of an existing install will NOT overwrite existing configuration or license files (Config.xml, ConfigLine.xml, VG.INI, VmBoxList.xml, etc) and will not remove any of users script or sound files, and will not remove any log files etc. Here are some trace excerpts from this new version showing the new $RVs created: 222547.139 20 5 1 TwoCalls_Bridge 5<=>8 222547.139 20 5 1 TwoCalls_Bridge (dtiB1T1<=>dtiB1T2) 222547.139 20 5 1 TwoCalls_Bridge iConferenceOtherLegLid_crn set to crn_CurrentConnected 6000005 222547.139 20 5 1 rvns add TsRoutedTo|8 222547.139 20 8 2 rvns add TsRoutedTo|5 222547.139 20 8 2 rvns add Conf_DevName_1|dtiB1T1 222547.139 20 8 2 rvns add Conf_LineId_1|5 222547.139 20 8 2 rvns add Conf_LineNbr_1|1 222547.139 20 8 2 rv add Conf_DevName_2|dtiB1T2 222547.139 20 8 2 rv add Conf_LineId_2|8 222547.139 20 8 2 rv add Conf_LineNbr_2|2 222547.139 20 5 1 rvns add Conf_DevName_1|dtiB1T1 222547.139 20 5 1 rvns add Conf_LineId_1|5 222547.139 20 5 1 rvns add Conf_LineNbr_1|1 222547.139 20 5 1 rv add Conf_DevName_2|dtiB1T2 222547.139 20 5 1 rv add Conf_LineId_2|8 222547.139 20 5 1 rv add Conf_LineNbr_2|2 222547.139 20 5 1 rv add Conf_ConnectedToNumber|5551234 222547.140 20 5 1 rvns add togroup_DevName_1|dtiB1T1 222547.140 20 5 1 rvns add togroup_LineId_1|5 222547.140 20 5 1 rvns add togroup_LineNbr_1|1 222547.140 20 5 1 rv add togroup_DevName_2|dtiB1T2 222547.140 20 5 1 rv add togroup_LineId_2|8 222547.140 20 5 1 rv add togroup_LineNbr_2|2 222547.140 20 5 1 rv add togroup_ConnectedToNumber|5551234 Share this post Link to post
invoso.com Report post Posted 03/13/2018 11:34 AM Hi, we tested call to group and during transfer (call waiting to connect with one from 3 targets) initial caller hang up call but 3 outbound connection was still active. 0313_1224_vgEngine.zip Share this post Link to post
SupportTeam Report post Posted 03/13/2018 01:04 PM Attached trace shows 3 calls were made, on ports 30, 29 and 28: 122729.240 11 92 30 6 ktTel_MakeCall_Enqueue([502131638],CONNECT_IMMEDIATELY, 60,0,77,502131638,<calltype>DialAndConf</calltype><CallerId>502131638</CallerId>) 122729.241 11 89 29 7 ktTel_MakeCall_Enqueue([224896039],CONNECT_IMMEDIATELY, 60,0,77,502131638,<calltype>DialAndConf</calltype><CallerId>502131638</CallerId>) 122729.242 11 86 28 8 ktTel_MakeCall_Enqueue([222030034],CONNECT_IMMEDIATELY, 60,0,77,502131638,<calltype>DialAndConf</calltype><CallerId>502131638</CallerId>) and the call made on port 29 was answered first: 122731.719 18 89 29 7 ev CallState GCEV_CONNECTED, crn=6010059, iEvent=0 ,256,2,4, s1:, s2:, s3:, build_date: 2018-02-14 17:40:59.81 122731.720 11 89 29 7 state [parallel calling] out_leg 25 => 29 224896039 group_xfer77_20180313_122729 .. connected and the other two calls, on port 28 and 30 we hung up right away, and reported lines status was changed to "Waiting for a call" 122731.723 11 92 30 6 HangupCall qScr add (GroupCall_OutGoingCallAnswered othercall) crn_in=0, L1=Alerting, L2=Setup_Dialing, lPlayId=0, lRecId=0 122731.723 11 92 30 6 q_scr + cmdHangupCall 0 122731.723 11 86 28 8 HangupCall qScr add (GroupCall_OutGoingCallAnswered othercall) crn_in=0, L1=Alerting, L2=Setup_Dialing, lPlayId=0, lRecId=0 122731.723 11 86 28 8 q_scr + cmdHangupCall 0 ... 122731.730 11 92 30 6 q_tel + cmd_DropCall 601005c [] [0,0,0,0,0,0,0,0][|||||||] 122731.731 11 86 28 8 q_tel + cmd_DropCall 6010056 [] [0,0,0,0,0,0,0,0][|||||||] 122731.910 11 86 28 8 state Waiting for a call 122732.136 11 92 30 6 state Waiting for a call so from trace it looks like the group call functioned correctly. Was there perhaps some delay in the status being reported to the Line Status Monitor? Was the timestamp in bottom left hand corner of the status monitor updated regularly at that time? Share this post Link to post
invoso.com Report post Posted 03/13/2018 03:10 PM 7 hours ago, SupportTeam said: Attached trace shows 3 calls were made, on ports 30, 29 and 28: 122729.240 11 92 30 6 ktTel_MakeCall_Enqueue([502131638],CONNECT_IMMEDIATELY, 60,0,77,502131638,<calltype>DialAndConf</calltype><CallerId>502131638</CallerId>) 122729.241 11 89 29 7 ktTel_MakeCall_Enqueue([224896039],CONNECT_IMMEDIATELY, 60,0,77,502131638,<calltype>DialAndConf</calltype><CallerId>502131638</CallerId>) 122729.242 11 86 28 8 ktTel_MakeCall_Enqueue([222030034],CONNECT_IMMEDIATELY, 60,0,77,502131638,<calltype>DialAndConf</calltype><CallerId>502131638</CallerId>) and the call made on port 29 was answered first: 122731.719 18 89 29 7 ev CallState GCEV_CONNECTED, crn=6010059, iEvent=0 ,256,2,4, s1:, s2:, s3:, build_date: 2018-02-14 17:40:59.81 122731.720 11 89 29 7 state [parallel calling] out_leg 25 => 29 224896039 group_xfer77_20180313_122729 .. connected and the other two calls, on port 28 and 30 we hung up right away, and reported lines status was changed to "Waiting for a call" 122731.723 11 92 30 6 HangupCall qScr add (GroupCall_OutGoingCallAnswered othercall) crn_in=0, L1=Alerting, L2=Setup_Dialing, lPlayId=0, lRecId=0 122731.723 11 92 30 6 q_scr + cmdHangupCall 0 122731.723 11 86 28 8 HangupCall qScr add (GroupCall_OutGoingCallAnswered othercall) crn_in=0, L1=Alerting, L2=Setup_Dialing, lPlayId=0, lRecId=0 122731.723 11 86 28 8 q_scr + cmdHangupCall 0 ... 122731.730 11 92 30 6 q_tel + cmd_DropCall 601005c [] [0,0,0,0,0,0,0,0][|||||||] 122731.731 11 86 28 8 q_tel + cmd_DropCall 6010056 [] [0,0,0,0,0,0,0,0][|||||||] 122731.910 11 86 28 8 state Waiting for a call 122732.136 11 92 30 6 state Waiting for a call so from trace it looks like the group call functioned correctly. Was there perhaps some delay in the status being reported to the Line Status Monitor? Was the timestamp in bottom left hand corner of the status monitor updated regularly at that time? Hi You wrote about second call (with transfered call to Agent) . first call was at 122557 and disconnected by caller at 122620.514 11 74 24 1 state Hanging up... [LineEvCallState_DISCONNECTED] And I on Line Status Monitor use Hang Up button to finish call after 5 seconds after caller line was disconnected. Share this post Link to post
SupportTeam Report post Posted 03/15/2018 07:48 AM A version with this bug fixed has been made available to customer, and this fix will be included in release versions 7.5.18 onwards. If required please contact VoiceGuide Support to obtain the fix version in the interim. Share this post Link to post
