Cdrout Dispositions/outdial Result

[DRD]

I have been going through my vgEngine call logs and have seen some OutDial Results such as NOANSWER and NOTCONTACTED that seem to be redundant? DISCONNECTED and BUSY, from what I can tell in these forums, can also both happen if a Busy signal is detected by the Dialogic card. What, if any, distinction is there between these Dispositions? I apologize if I missed this in the Help File but I am very new to VoiceGuide and Dialogic cards.

 

More specifically, I am trying to replicate a problem I have been having that is related to Disconnected calls. However, when I answer and immediately disconnect the call, the Disposition returned is either ANSWERED_LIVE (if I respond) or ANSWERED_UNDETERMINED (if I hang up immediately). What would I need to do differently to force a DISCONNECTED Disposition?

[SupportTeam]

DISCONNECTED disposition occurs if the call was disconnected without being answered. This can occur if number does not exist (is "out of service").

Can also happen if the call is declined by recipient and call is just dropped without being transferred to voicemail etc.

 

NOANSWER means that call timed out without being answered.

 

BUSY means that the dialed number was busy.

 

The NOTCONTACTED is only set at beginning of call (which you can see in vgEngine log) but you should not see this in the CDR logs. That disposition should be updated with other outcome before being saved in CDR log.

 

If you have any CDR entries that have NOTCONTACTED disposition please post the vgEngine logs that capture those calls (please .ZIP traces before posting them).

 

Or if you can post vgEngine traces for entire day we can scan though them and advise what call outcomes we can see in them and if we can see anything unusual.

[DRD]

I have quite a lot of NOTCONTACTED Dispositions in my cdrout table... This is one of the calls, as far as I can tell I got all of it. If more are necessary I can provide them, but I have to edit out any personal information so I doubt I can do an entire day's vgEngine trace.

6-17 notcontacted.zip

[SupportTeam]

Trace shows the outbound call was made but then no signalling of any type was received to advise how this call was progressing.

 

VoiceGuide waited for 2 minutes, and after not being sent any information about that call for 2 minutes it ended the call.

 

This looks to be a T1 ISDN system, correct? (looks like system is using two T1 ISDN trunks, allowing for 46 simultaneous calls to be handled by system)

 

What company is providing those T1 ISDN trunks to you? You need to contact them and advise them that they are not sending any call progress information on some of the outgoing calls that you make.

 

Look at the calls that were connected. On calls that are completed properly you would be seeing "Proceeding" and/or "Alerting" messages (which mean that destination number started ringing) and then either a "Connected" or "Disconnected" or "Busy" etc.

 

None of those messages are being received here. The call that was made just went dead, with no messages about the call received by VoiceGuide system at all...

 

 

Do you know exactly how these ISDN links that are plugged into your card are provisioned?

Are these ISDN lines connected directly from Telco's switch or is there some other equipment in-between Telco's switch and your system ?

You should not be seeing calls just go dead like this on properly provisioned ISDN systems.

 

 

This is a behavior that one may sometimes see on a poorly set up VoIP system - where bandwidth or other similar problems may intermittently stop the VoIP signalling from being properly passed on.

You should find out exactly what equipment is being used between the VoiceGuide system and the main Telco switching fabric. And particularity see if at any stage your calls are going though any media gateways that send the calls over VoIP for any leg between your system and the main Telco switching fabric. It looks like there is a unreliable connection somewhere along that path.

 

 

.

    Line 4207: 080013.339   7 104  35 state Dialing (auto) 1##########
    Line 4208: 080013.339   7 104  35 t     timer set   90 sec : EV_TIMEOUT_MAKECALL_NORESPONSE
    Line 4209: 080013.339   7 104  35       Issue_MakeCall begin
    Line 4210: 080013.339   7 104  35       L1_set Dialing (iState=LS_WAITAFTERDIALINGOUT)
    Line 4211: 080013.339   7 104  35       L2_set Running_Dialing  (called from Issue_MakeCall)
    Line 4212: 080013.339   7 104  35       rvns  add   OutDial_Result|NOTCONTACTED
    Line 4213: 080013.340   7 104  35       ktTel_MakeCall_Enqueue([1##########],DX_PAMDOPTEN, 90,0,0,1##########,<CallerId>1##########</CallerId>) call
    Line 4214: 080013.340   7 104  35       q_tel +     cmd_MakeCall 0 [0,0,90,0,0][1##########|<CallerId>1##########</CallerId>|1##########|DX_PAMDOPTEN|]
    Line 4218: 080013.342   7 104  35       q_scr run   evktTelCompletion sCode=[Completion_MakeCall] iActionID=0, crn=0 [41943094|0|0|0|0][1##########|1##########|<result>ok</result><crn>41943094</crn><crnx>2800036</crnx>|||] 00:00:00 max:1|00:00:00
    Line 4219: 080013.342   7 104  35       OnCompletion_ktTel_MakeCall sRet=[<result>ok</result><crn>41943094</crn><crnx>2800036</crnx>] sCidSentThisCall=[1##########]
    Line 4220: 080013.343   7 104  35       clear the EV_TIMEOUT_MAKECALL_NORESPONSE timer in OnCompletion_ktTel_MakeCall
    Line 4221: 080013.343   7 104  35 t     timer clear (force=False)
    Line 4222: 080013.343   7 104  35 state Dialing (auto) 1########## .
    Line 4225: 080013.355   7 104  35       q_scr run   evCallState sCode=[GCEV_DIALING] iActionID=0, crn=2800036 [16|0|16|0|0][|||||] 00:00:00 max:1|00:00:00
    Line 4226: 080013.355   7 104  35       callstate crn_event=2800036 0|GCEV_DIALING state=16|Dialing calldirection=0 gcCallState=16 [||], ScriptState=LS_WAITAFTERDIALINGOUT
    Line 4227: 080013.355   7 104  35       LineEvCallState L1_current=Dialing crn_event=2800036,ev=0,GCEV_DIALING,0, sParam1=
    Line 4228: 080013.355   7 104  35       LineEvCallState LINECALLSTATE_DIALING begin
    Line 4229: 080013.355   7 104  35 state Dialing (auto) 1########## ..
    Line 4230: 080013.355   7 104  35 t     timer set   120 sec : EV_TIMEOUT_AFTERDIALING_AWAIT
    Line 6497: 080212.703   7 104  35       q_scr run   evScriptEvent sCode=[EV_TIMEOUT_AFTERDIALING_AWAIT] iActionID=0, crn=0 [0|0|0|0|0][|||||] 00:00:00 max:2|00:00:00.0140000
    Line 6498: 080212.703   7 104  35       se    EV_TIMEOUT_AFTERDIALING_AWAIT 9016  0|0|0  || LineState=LS_WAITAFTERDIALINGOUT
    Line 6499: 080212.703   7 104  35       LsWaitAfterDialingOut : 9016,0,EV_TIMEOUT_AFTERDIALING_AWAIT,0,0,0,,,
    Line 6500: 080212.703   7 104  35 t     timer clear (force=False)
    Line 6501: 080212.703   7 104  35       dial  OnOutboundCallNotAnswered begin, RetriesLeft=0
    Line 6502: 080212.703   7 104  35       dial  DeleteFromOutDialQue ID=7195969
    Line 6503: 080212.703   7 104  35       dial  no escalation calls
    Line 6504: 080212.703   7 104  35       LsWaitAfterDialingOut EV_TIMEOUT_AFTERDIALING_AWAIT
    Line 6505: 080212.703   7 104  35       HangupCall (EV_TIMEOUT_AFTERDIALING_AWAIT) crn_in=0, L1=Dialing, L2=Running_Dialing, lPlayId=0, lRecId=0
    Line 6506: 080212.704   7 104  35       ccrn_connected=0, crn_NewCallArriving=0, crn_CurrentMakeCall=2800036, crn_InProcessOfReleasing=0
    Line 6507: 080212.704   7 104  35       rv    add   Hangup Source|EV_TIMEOUT_AFTERDIALING_AWAIT
    Line 6508: 080212.704   7 104  35       HangupCall sScriptToRunOnHangup=[]
    Line 6509: 080212.704   7 104  35       no script running on this line. AfterHangup script will not be ran.
    Line 6510: 080212.704   7 104  35       rv    add   DropCall_Source|
    Line 6511: 080212.704   7 104  35       crn 0 set to crn_makecall 2800036
    Line 6512: 080212.704   7 104  35       HangupCall for an outgoing call that was disconnected before connecting to destination. no new call arriving
    Line 6513: 080212.704   7 104  35       L1_set Disconnect_Pending (iState=LS_WAITAFTERDIALINGOUT)
    Line 6514: 080212.704   7 104  35 state Hanging up... [EV_TIMEOUT_AFTERDIALING_AWAIT]