Guest Guest_zackrspv Report post Posted 03/09/2004 08:19 PM Hello. Since upgrading to 5.2.1, we are unable to transfer calls via the blind transfer. Here is the debug: 121620.19 9 linedevstate 2048 0 0 121620.20 9 callstate OFFERING 65741 0 4 121620.20 9 Answer the call at 3/9/2004 12:16:20 PM 121620.20 9 lineAnswer(65741) => 65758 121620.20 9 Lev_CallerID [5418998788,COPPER CAULDRON] 121620.22 9 Lev_CallerID [5418998788,COPPER CAULDRON] 121620.22 9 callinfo CALLEDID 121620.22 9 callinfo ORIGIN 121620.22 9 ring 0 121620.75 9 callstate CONNECTED 65741,1,0 121620.75 9 WorkingModeTAPI@Connected= 121620.75 9 WorkingModeScript@Connected= 121620.75 9 Inband detection not enabled 121620.75 9 StartLoadedVgs at 3/9/2004 12:16:20 PM 121620.75 9 rv add [$RV_STARTTIME]{3/9/2004 12:16:20 PM} 121620.77 9 rv add [$RV_DEVICEID]{9} 121620.77 9 rv add [$RV_CIDNAME]{COPPER CAULDRON} 121620.77 9 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 121620.77 9 rv add [$RV_CIDNUMBER]{5418998788} 121620.77 9 tapi Reply (LineEvReply) ok 65758 0 121620.77 9 callinfo MONITORMODES 121620.77 9 TimeoutClear 121620.77 9 [Main 2] Number Input 121620.77 9 [Main 2] Playing (C:\Documents and Settings\Administrator\My Documents\vgs files\new\mainnew.wav) 121620.77 9 PlaySoundStart ok [C:\Documents and Settings\Administrator\My Documents\vgs files\new\mainnew.wav] 121620.77 9 TimeoutClear 121620.78 9 wa(60130,80734300) 121620.78 9 callinfo MONITORMODES 121623.44 9 dtmf 1 (65741,49,2) 121623.45 9 ScriptEventCode 49 iLineState=1300 121623.45 9 LsGetNbrsPlayWelcMsg 1 121623.50 9 PlaySoundStop err=0 121623.50 9 [Main 2] Number Input 1 121623.50 9 path {1} not found 121623.50 9 TimeoutSet 2 EV_TIMEOUT_GOTOMODULE 121623.64 9 dtmf 2 (65741,50,2) 121623.64 9 ScriptEventCode 50 iLineState=1301 121623.64 9 LsGetNbrsRxDigits 2 121623.64 9 [Main 2] Number Input 12 121623.64 9 rv add [Main 2]{12} 121623.64 9 AddRVns [Main 2_PathTaken]{matched} 121623.64 9 TimeoutClear 121623.64 9 [TCC] Playing 121623.64 9 [TCC] Playing (C:\Documents and Settings\Administrator\My Documents\vgs files\new\SecondaryMenu.wav) 121623.64 9 PlaySoundStart ok [C:\Documents and Settings\Administrator\My Documents\vgs files\new\SecondaryMenu.wav] 121623.66 9 TimeoutClear 121623.66 9 RunModule PLAY end 121623.66 9 wa(26757,81021800) 121623.66 9 callinfo MONITORMODES 121624.08 9 dtmf 3 (65741,51,2) 121624.08 9 ScriptEventCode 51 iLineState=1100 121624.08 9 LsPlayMsg 3 121624.13 9 PlaySoundStop err=0 121624.13 9 rv add [TCC]{3} 121624.14 9 TimeoutClear 121624.14 9 [bhours] Evaluate [($RV_DAY >= 2) and ($RV_DAY <= 7) and ( (($RV_HOUR >= 11) and ($RV_HOUR <= 16)) or (($RV_HOUR = 11) and ($RV_MINUTE >= 01)) or (($RV_HOUR = 17) and ($RV_MINUTE < 01)) )] 121624.14 9 RVreplace start: [($RV_DAY >= 2) and ($RV_DAY <= 7) and ( (($RV_HOUR >= 11) and ($RV_HOUR <= 16)) or (($RV_HOUR = 11) and ($RV_MINUTE >= 01)) or (($RV_HOUR = 17) and ($RV_MINUTE < 01)) )] 121624.14 9 RVns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{3/9/2004 12:16:20 PM}[$RV_DEVICEID]{9}[$RV_CIDNAME]{COPPER CAULDRON}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{5418998788}[Main 2]{12}[Main 2_PathTaken]{matched}[TCC]{3} 121624.14 9 .Eval((2 >= 2) and (2 <= 7) and ( ((12 >= 11) and (12 <= 16)) or ((12 = 11) and (16 >= 01)) or ((12 = 17) and (16 < 01)) )) 121624.14 9 AddRVns [bhours_Input]{(2 >= 2) and (2 <= 7) and ( ((12 >= 11) and (12 <= 16)) or ((12 = 11) and (16 >= 01)) or ((12 = 17) and (16 < 01)) )} 121624.16 9 AddRVns [bhours]{True} 121624.17 9 Eval Expr result:[True] 121624.17 9 TimeoutClear 121624.17 9 [tcctxfrmsg] Playing 121624.17 9 [tcctxfrmsg] Playing (C:\Documents and Settings\Administrator\My Documents\vgs files\new\Operator.wav) 121624.17 9 PlaySoundStart ok [C:\Documents and Settings\Administrator\My Documents\vgs files\new\Operator.wav] 121624.19 9 TimeoutClear 121624.19 9 RunModule PLAY end 121624.19 9 wa(4416,81075000) 121624.19 9 callinfo MONITORMODES 121628.61 9 wb(81075000) 121628.66 9 Play End line[9] (id=810750) 121628.66 9 ScriptEventCode 8001 iLineState=1100 121628.67 9 LsPlayMsg EV_PLAY_FINISHED 121628.67 9 TimeoutSet 10 EV_TIMEOUT_HANGUP 121628.67 9 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE 121628.67 9 ScriptEventCode 9002 iLineState=1101 121628.67 9 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 121628.67 9 TimeoutClear 121628.69 9 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER 121629.13 9 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER 121629.13 9 ScriptEventCode 9012 iLineState=1900 121629.13 9 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 121629.13 9 TimeoutSet 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG 121629.13 9 [Copper Cauldron] Blind Transfer to 8998788 (TAPI) 121629.20 9 lineBlindTransfer(65741,8998788,0) in LsXferStart => 65588 121631.70 9 callstate ONHOLDPENDTRANSFER 65741 0 0 121632.75 9 linedevstate 2048 0 0 121632.75 9 callstate IDLE 65741 0 0 121632.75 9 WorkingMode@Idle=BlindTransfer 121632.77 9 TimeoutClear 121632.77 9 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 121632.77 9 tapi Reply (LineEvReply) ok 65588 0 121633.80 9 Timer fired EV_TIMEOUT_TIMETOREINITLINE 121633.80 9 ScriptEventCode 9008 iLineState=1900 121633.80 9 LsXferStart EV_TIMEOUT_TIMETOREINITLINE 121633.80 9 ReinitTelephony due to IDLE 121633.80 9 tapic lineDeallocateCall(MainCall:65741) 0 121633.86 9 lineOpen(9)=> 121633.86 9 Waiting for a call... 121633.86 9 LineHandle=65571 121633.86 9 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 121637.19 9 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 121637.19 9 ScriptEventCode 9013 iLineState=1900 All it does is dial the number; it doesn't even do the hookflash; we made sure that the '!' was in the right boxes; but still doesn't work. Did something change? Thanks! Share this post Link to post
SupportTeam Report post Posted 03/09/2004 10:09 PM Are you using Voice modem or Dialogic card? Share this post Link to post
Guest Guest_zackrspv Report post Posted 03/10/2004 01:03 AM Hello. We use dialogic of course :0 Problem was solved, apparently we had to, once the update was done, reset the PBX settings in VG and restart VG to get it to work. Thanks! Share this post Link to post