Not Transfering Anymore

[Guest Guest_zackrspv]

Hello.

 

Since upgrading to 5.2.1, we are unable to transfer calls via the blind transfer. Here is the debug:

 

 

121620.19 9 linedevstate 2048 0 0

121620.20 9 callstate OFFERING 65741 0 4

121620.20 9 Answer the call at 3/9/2004 12:16:20 PM

121620.20 9 lineAnswer(65741) => 65758

121620.20 9 Lev_CallerID [5418998788,COPPER CAULDRON]

121620.22 9 Lev_CallerID [5418998788,COPPER CAULDRON]

121620.22 9 callinfo CALLEDID

121620.22 9 callinfo ORIGIN

121620.22 9 ring 0

121620.75 9 callstate CONNECTED 65741,1,0

121620.75 9 WorkingModeTAPI@Connected=

121620.75 9 WorkingModeScript@Connected=

121620.75 9 Inband detection not enabled

121620.75 9 StartLoadedVgs at 3/9/2004 12:16:20 PM

121620.75 9 rv add [$RV_STARTTIME]{3/9/2004 12:16:20 PM}

121620.77 9 rv add [$RV_DEVICEID]{9}

121620.77 9 rv add [$RV_CIDNAME]{COPPER CAULDRON}

121620.77 9 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

121620.77 9 rv add [$RV_CIDNUMBER]{5418998788}

121620.77 9 tapi Reply (LineEvReply) ok 65758 0

121620.77 9 callinfo MONITORMODES

121620.77 9 TimeoutClear

121620.77 9 [Main 2] Number Input

121620.77 9 [Main 2] Playing (C:\Documents and Settings\Administrator\My Documents\vgs files\new\mainnew.wav)

121620.77 9 PlaySoundStart ok [C:\Documents and Settings\Administrator\My Documents\vgs files\new\mainnew.wav]

121620.77 9 TimeoutClear

121620.78 9 wa(60130,80734300)

121620.78 9 callinfo MONITORMODES

121623.44 9 dtmf 1 (65741,49,2)

121623.45 9 ScriptEventCode 49 iLineState=1300

121623.45 9 LsGetNbrsPlayWelcMsg 1

121623.50 9 PlaySoundStop err=0

121623.50 9 [Main 2] Number Input 1

121623.50 9 path {1} not found

121623.50 9 TimeoutSet 2 EV_TIMEOUT_GOTOMODULE

121623.64 9 dtmf 2 (65741,50,2)

121623.64 9 ScriptEventCode 50 iLineState=1301

121623.64 9 LsGetNbrsRxDigits 2

121623.64 9 [Main 2] Number Input 12

121623.64 9 rv add [Main 2]{12}

121623.64 9 AddRVns [Main 2_PathTaken]{matched}

121623.64 9 TimeoutClear

121623.64 9 [TCC] Playing

121623.64 9 [TCC] Playing (C:\Documents and Settings\Administrator\My Documents\vgs files\new\SecondaryMenu.wav)

121623.64 9 PlaySoundStart ok [C:\Documents and Settings\Administrator\My Documents\vgs files\new\SecondaryMenu.wav]

121623.66 9 TimeoutClear

121623.66 9 RunModule PLAY end

121623.66 9 wa(26757,81021800)

121623.66 9 callinfo MONITORMODES

121624.08 9 dtmf 3 (65741,51,2)

121624.08 9 ScriptEventCode 51 iLineState=1100

121624.08 9 LsPlayMsg 3

121624.13 9 PlaySoundStop err=0

121624.13 9 rv add [TCC]{3}

121624.14 9 TimeoutClear

121624.14 9 [bhours] Evaluate [($RV_DAY >= 2) and ($RV_DAY <= 7) and ( (($RV_HOUR >= 11) and ($RV_HOUR <= 16)) or (($RV_HOUR = 11) and ($RV_MINUTE >= 01)) or (($RV_HOUR = 17) and ($RV_MINUTE < 01)) )]

121624.14 9 RVreplace start: [($RV_DAY >= 2) and ($RV_DAY <= 7) and ( (($RV_HOUR >= 11) and ($RV_HOUR <= 16)) or (($RV_HOUR = 11) and ($RV_MINUTE >= 01)) or (($RV_HOUR = 17) and ($RV_MINUTE < 01)) )]

121624.14 9 RVns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{3/9/2004 12:16:20 PM}[$RV_DEVICEID]{9}[$RV_CIDNAME]{COPPER CAULDRON}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{5418998788}[Main 2]{12}[Main 2_PathTaken]{matched}[TCC]{3}

121624.14 9 .Eval((2 >= 2) and (2 <= 7) and ( ((12 >= 11) and (12 <= 16)) or ((12 = 11) and (16 >= 01)) or ((12 = 17) and (16 < 01)) ))

121624.14 9 AddRVns [bhours_Input]{(2 >= 2) and (2 <= 7) and ( ((12 >= 11) and (12 <= 16)) or ((12 = 11) and (16 >= 01)) or ((12 = 17) and (16 < 01)) )}

121624.16 9 AddRVns [bhours]{True}

121624.17 9 Eval Expr result:[True]

121624.17 9 TimeoutClear

121624.17 9 [tcctxfrmsg] Playing

121624.17 9 [tcctxfrmsg] Playing (C:\Documents and Settings\Administrator\My Documents\vgs files\new\Operator.wav)

121624.17 9 PlaySoundStart ok [C:\Documents and Settings\Administrator\My Documents\vgs files\new\Operator.wav]

121624.19 9 TimeoutClear

121624.19 9 RunModule PLAY end

121624.19 9 wa(4416,81075000)

121624.19 9 callinfo MONITORMODES

121628.61 9 wb(81075000)

121628.66 9 Play End line[9] (id=810750)

121628.66 9 ScriptEventCode 8001 iLineState=1100

121628.67 9 LsPlayMsg EV_PLAY_FINISHED

121628.67 9 TimeoutSet 10 EV_TIMEOUT_HANGUP

121628.67 9 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE

121628.67 9 ScriptEventCode 9002 iLineState=1101

121628.67 9 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

121628.67 9 TimeoutClear

121628.69 9 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

121629.13 9 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

121629.13 9 ScriptEventCode 9012 iLineState=1900

121629.13 9 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

121629.13 9 TimeoutSet 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

121629.13 9 [Copper Cauldron] Blind Transfer to 8998788 (TAPI)

121629.20 9 lineBlindTransfer(65741,8998788,0) in LsXferStart => 65588

121631.70 9 callstate ONHOLDPENDTRANSFER 65741 0 0

121632.75 9 linedevstate 2048 0 0

121632.75 9 callstate IDLE 65741 0 0

121632.75 9 WorkingMode@Idle=BlindTransfer

121632.77 9 TimeoutClear

121632.77 9 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

121632.77 9 tapi Reply (LineEvReply) ok 65588 0

121633.80 9 Timer fired EV_TIMEOUT_TIMETOREINITLINE

121633.80 9 ScriptEventCode 9008 iLineState=1900

121633.80 9 LsXferStart EV_TIMEOUT_TIMETOREINITLINE

121633.80 9 ReinitTelephony due to IDLE

121633.80 9 tapic lineDeallocateCall(MainCall:65741) 0

121633.86 9 lineOpen(9)=>

121633.86 9 Waiting for a call...

121633.86 9 LineHandle=65571

121633.86 9 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

121637.19 9 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

121637.19 9 ScriptEventCode 9013 iLineState=1900

 

All it does is dial the number; it doesn't even do the hookflash; we made sure that the '!' was in the right boxes; but still doesn't work. Did something change?

 

Thanks!

[SupportTeam]

Are you using Voice modem or Dialogic card?

[Guest Guest_zackrspv]

Hello.

 

We use dialogic of course :0

 

Problem was solved, apparently we had to, once the update was done, reset the PBX settings in VG and restart VG to get it to work.

 

Thanks!